Toyota of Scranton

Toyota of Scranton responded

Dear AMH926, Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you are very pleased with your new car and that your first service at Toyota of Scranton met your expectations. Providing excellent service and ensuring our customers feel valued is our top priority, so we're delighted to hear that everyone you encountered at our dealership treated you well. Your satisfaction is what drives us, and your kind words serve as encouragement for our team to continue delivering exceptional service. If there's anything else we can do to enhance your ownership experience or if you have any further feedback to share, please feel free to reach out to us. We're always here to assist you. Thank you once again for choosing Toyota of Scranton. We appreciate your business and look forward to serving you for many miles to come. Best regards, The Toyota of Scranton Team

Toyota of Scranton responded

Dear LL2021, Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a great overall experience at Toyota of Scranton and that Renee provided you with excellent customer service. We truly appreciate your recognition of her potential and efforts. However, we apologize for any inconvenience caused by the extended wait time for the finance person on a Saturday. We understand that your time is valuable, and we are continuously working to improve our processes to ensure a smoother and more efficient experience for our customers. Your satisfaction is our top priority, and your feedback helps us to identify areas where we can enhance our services further. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out to us directly. Once again, thank you for choosing Toyota of Scranton. We look forward to serving you again in the future. Best regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

Dear DWHCPORET, Thank you for sharing your positive experience with our service department at Toyota of Scranton! We're thrilled to hear that you found our team to be great and that we've consistently provided you with quality vehicle maintenance. Your satisfaction is our top priority, and we appreciate your trust in us for your automotive needs. If you have any further feedback or questions, please don't hesitate to reach out. We look forward to serving you again in the future! Best regards, Guest Experience Team Toyota of Scranton 570.702.8776

Toyota of Scranton responded

Dear MJB922, Thank you so much for taking the time to leave us this wonderful review! We're thrilled to hear that you had a positive experience with our team at Toyota of Scranton. Providing knowledgeable and professional service is something we strive for every day, and we're glad to see that reflected in your visit. We truly appreciate your recommendation and trust in our dealership. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thanks again for choosing Toyota of Scranton! Warm regards,

Toyota of Scranton responded

Dear SLACKED284, Thank you for taking the time to leave us your feedback. We're glad to hear that you found our service to be straight forward and timely. We understand concerns about pricing, and we strive to provide value along with our quality service. We aim to offer competitive pricing while maintaining the high standards that our customers expect from Toyota of Scranton. We appreciate your business and hope to have the opportunity to serve you again in the future. If you have any questions or would like to discuss your experience further, please don't hesitate to reach out. Thank you for choosing Toyota of Scranton. Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

Hello Stephen Seliga, Thank you so much for your fantastic review! We're thrilled to hear that you had an amazing experience with us at Toyota of Scranton. Our team works hard to provide exceptional service, and it's always rewarding to know that our efforts are appreciated. We're delighted that you're pleased with your new vehicle and that you found our staff to be great to work with. Your recommendation means a lot to us, and we look forward to serving you, your friends, and family in the future. Thanks again for choosing Toyota of Scranton. Drive safely and enjoy your new ride! Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

Hello HANLONKA, Thank you for taking the time to leave us such a wonderful review! We're delighted to hear that you had a great experience at Toyota of Scranton and that you found our team to be amazing. Your recommendation means a lot to us, and we're thrilled that you would recommend us to others. We strive to provide the best service possible, and it's fantastic to know that our efforts are making a difference. Thank you once again for choosing Toyota of Scranton. We appreciate your business and look forward to serving you and anyone you recommend in the future. Best regards, The Toyota of Scranton Team

Toyota of Scranton responded

Hello JENNRN2007, Thank you for taking the time to share your feedback with us. We're glad to hear that Jonathan provided helpful and friendly service during your visit. It's wonderful to know that you found him sincere in his communication. We appreciate your positive comments about Jonathan's service, and we'll be sure to pass along your kind words to him. At Toyota of Scranton, we strive for excellence in customer service, and feedback like yours helps us to continuously improve. If there's anything else we can do to enhance your experience in the future or if you have any suggestions for us, please don't hesitate to reach out. Thank you for choosing Toyota of Scranton. Best regards, The Toyota of Scranton Team

Toyota of Scranton responded

ShirleyDavid16, we're truly sorry to hear about your experience. We aim to provide transparent and fair service to all our customers, and it's concerning to hear that your expectations were not met. We apologize for any confusion regarding the vehicle and its representation in the pictures. Your feedback is valuable to us, and we'd like to address your concerns directly. Please reach out to us at your earliest convenience so we can discuss this matter further and work towards a resolution. We understand your disappointment, and we want to make it right. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future. Regards, Customer Experience Team Toyota of Scranton 570.702.8776

Toyota of Scranton responded

Certainly! Here's a response to LIZNAVICKAS's review: Dear LIZNAVICKAS, Thank you for taking the time to leave us your valuable feedback! We're thrilled to hear that you had a positive experience with our dealership and found our team to be excellent. We understand your concern regarding the fob for your vehicle, and we apologize for any inconvenience this may have caused. Please rest assured that we will look into this matter and see how we can assist you further. Please reach out to our customer experience team to provide your name and vehicle. Once you reach out to us we can look into the missing key fob. Your satisfaction is our top priority, and we appreciate your feedback as it helps us to improve and provide better service to all our customers. If you have any questions or need assistance regarding the fob or anything else, please don't hesitate to contact us. We're here to help! Thank you once again for choosing Toyota of Scranton, and we hope to have the opportunity to serve you again soon. Warm regards, The Toyota of Scranton Team