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Toyota of Scranton

Scranton, PA

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Employees
Reviews
Vehicles
4.7
4,961 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 4,961 reviews

May 04, 2024

Professional--Courteous service with a pleasant atmosphere. Always greeted promptly and provided the details of service More

by FEDERALLOCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Ochwat
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2024

Excellent service to your preferred customers. It’s a pleasure dealing with Toyota and company More

by PAULIACAVAZZI
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George Zepherin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corey Boynton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Cali
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2024 -

Toyota of Scranton responded

Dear PAULIACAVAZZI, Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you received excellent service during your visit to Toyota of Scranton. Providing exceptional service to all our customers, especially our preferred ones, is our top priority, and we're glad to know that we hit the mark for you. We truly appreciate your kind words and your continued trust in our dealership. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future! Best regards, Sales Team Toyota of Scranton

Helpful
May 03, 2024

Courteous service with a pleasant atmosphere. Always greeted promptly and provided the details of service along with additional offers without pressure. More

by JASON.MCDERMOTT35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailee Politz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2024

Well maintained environment facilities. Lots of helpful staff! Experience with knowledge on Toyota products! Largest selection inventory available! More

by SHING_KING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Boynton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard LaRussa
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Grotto
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May 02, 2024 -

Toyota of Scranton responded

Dear SHING_KING, Thank you for sharing your positive feedback with us! We're thrilled to hear that you found our environment and facilities well maintained, and we're delighted that our staff was helpful during your visit. Providing excellent customer service and product knowledge is something we take pride in. At Toyota of Scranton, we strive to offer the largest selection of inventory to meet our customers' needs, and we're glad to know that you found what you were looking for. Your satisfaction is our top priority, and we're grateful for the opportunity to assist you. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing Toyota of Scranton, and we look forward to serving you again soon! Best regards, Sales Team Toyota of Scranton

Helpful
May 02, 2024

Everything went smoothly. J. Higgins addressed all our concerns. The appointments while we were waiting were terrific. More

by SLEE1105
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2024 -

Toyota of Scranton responded

Dear SLEE1105, Thank you for taking the time to leave us a review! We're delighted to hear that your experience at Toyota of Scranton went smoothly and that Jonathan Higgins addressed all your concerns. Providing exceptional service is our top priority, and we're glad to know that we met your expectations. We're thrilled to hear that you found the appointments while waiting to be terrific. Your comfort and satisfaction are important to us, and we're constantly striving to make your experience with us as enjoyable as possible. Thank you for choosing Toyota of Scranton for your automotive needs. We appreciate your business and look forward to serving you again in the future! Best regards, Service Team Toyota of Scranton

Helpful
May 02, 2024

I was very pleased with Jonathan Higgins. He was very professional and personable. I've always been happy with Toyota of Scranton. Been using this dealership for many years and will continue More

by MAGGIEBECK250
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ramone Jones and Jake
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May 02, 2024 -

Toyota of Scranton responded

Dear MAGGIEBECK250, Thank you for taking the time to share your experience with us! We're thrilled to hear that Jonathan Higgins provided you with professional and personable service during your visit. We truly appreciate your loyalty to Toyota of Scranton over the years, and we're honored to have earned your trust. Your feedback regarding surveys is valuable to us, and we understand your preference for direct communication with our management team should any concerns arise. We always strive to provide exceptional service, and your satisfaction is our top priority. If you ever have any feedback or need assistance, please don't hesitate to reach out to our Service or Sales Managers. Thank you again for choosing Toyota of Scranton. We look forward to serving you for many more years to come! Best regards, Mary Jo Preno Vice President of Guest Experience

Helpful
May 02, 2024

Work was done to my satisfaction and within reasonable time. Pricing was very fair. Treated as a valued customer. More

by STORM20258
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Zepherin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Hedden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hannah Schork
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2024 -

Toyota of Scranton responded

Dear STORM20258, Thank you for sharing your experience with us! We're delighted to hear that the work done on your vehicle met your satisfaction and was completed within a reasonable timeframe. Ensuring our customers are happy with the service they receive is always our priority. We strive to provide fair pricing and value to all our customers, and we're pleased to know that you found our pricing to be very fair. Treating our customers as valued members of the Toyota of Scranton family is something we take pride in, and we're grateful for the opportunity to serve you. If there's anything else we can assist you with or if you have any further feedback, please feel free to reach out. We appreciate your business and look forward to serving you again in the future! Best regards, Service Team Toyota of Scranton

Helpful
May 01, 2024

Ahmad was very personable and made a tough situation a heck of a lot easier for me. Glad we can work together and he is an asset to Scranton Toyota .. More

by Phils_1998
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ahmad Wasal
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2024 -

Toyota of Scranton responded

Dear Phils_1998, Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Ahmad was able to make your experience smoother during what we understand can be challenging situations. Your kind words mean a lot to us, and we'll be sure to pass along your praise to Ahmad. We're grateful to have him as part of our team here at Toyota of Scranton. Looking forward to the opportunity to work with you again in the future! Best regards, Sales Team Toyota of Scranton

Helpful
May 01, 2024

Love Daniel. Always cheery and keeps me well informed and updated about my vehicle. Always smiling. More

by JUDGESUSAN11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Seijas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2024 -

Toyota of Scranton responded

Dear JUDGESUSAN11, Thank you for taking the time to share your experience with us. We're thrilled to hear that Daniel has made such a positive impression on you during your visits to Toyota of Scranton. Daniel takes great pride in providing top-notch service to all our valued customers, and it's wonderful to know that his cheerful demeanor, attentiveness, and commitment to keeping you informed have left such a lasting impression. Your kind words will surely motivate him to continue delivering the exceptional service that you and all our customers deserve. We genuinely appreciate your feedback and your loyalty to Toyota of Scranton. Should you ever need anything else or have any further feedback to share, please don't hesitate to reach out. We're here to assist you every step of the way. Thank you once again for choosing Toyota of Scranton, and we look forward to serving you for many more miles to come. Warm regards, Service Team Toyota of Scranton

Helpful
April 30, 2024

Had a great experience got me where I needed to be. Definitely will be back here buying another vehicle More

by BALLS039
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Boynton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 30, 2024 -

Toyota of Scranton responded

Dear BALLS039, Thank you for sharing your experience with us! We're thrilled to hear that you had a great time at Toyota of Scranton and that we were able to get you where you needed to be. We truly appreciate your kind words and are delighted to know that you'll be returning to us for your next vehicle purchase. Our team is dedicated to providing excellent service and making sure our customers leave satisfied. If you have any questions or need assistance in the future, don't hesitate to reach out to us. We look forward to welcoming you back when you're ready for your next vehicle! Best regards, Mary Jo Preno Toyota of Scranton Team

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