Toyota of Scranton

We have been very happy so far with our purchase and service regarding this dealership and would recommend this place to anyone. It is very convenient for us to get to also. service regarding this dealership and would recommend this place to anyone. It is very convenient for us to get to also. More

Our 2003 Toyota Tacoma Prerunner had its original battery in it. We contacted Toyota to buy a new battery and a tune up. Once the service was begun, it was recommended that we also have throttle work done. M in it. We contacted Toyota to buy a new battery and a tune up. Once the service was begun, it was recommended that we also have throttle work done. Made sense. Agreed to do so. We were greeted and assisted by at least 6 different staff members. Cannot remember who each one was! They greeted us at the service garage's open door and welcomed us and our 2 Australian shepherd dogs into the check-in area and waiting room. We got to watch the Olympics on a large screen tv as well as visit with other customers who love dogs! They and we chatted. A floor cleaner gave us a paper towel on which to set our dogs' water bowl (upon our request), so that we would not mar the beautiful wooden floor. So many of the staff were kind and polite to us and to our pets! We had a great time there! The work took approx. one hour. We now have confidence that our truck's battery will not die on us. The new tune up should improve our gas mileage. Toyota Scion could not have treated us more nicely or efficiently. Bravo to them! In a previous year, Toyota Scion bought back our 1998 Toyota Tacoma Pick Up truck. We are grateful that Toyota has stood behind its products. Our neighbor has a Chrysler Jeep. The design of its frame has led to premature frame rust in its corners. Chrysler is NOT standing behind this specific Jeep, so our neighbor, tho' he has only 30K miles on his Jeep (a 2006?), now has a "worthless" vehicle, as far as used cars go. He had to order, pay for, and have replaced the parts that have rusted out. He wishes that HE had bought a Toyota instead. Why is Jeep not plastered all over the national news re: this issue? More

Very nice guy. Explains everything for you to understand. Will go out of his way to help with anything. very friendly and well spoken. all around great salesman/person. Will go out of his way to help with anything. very friendly and well spoken. all around great salesman/person. More

I waited two hours for a state inspection because no one told me information was needed. I went to the service desk and then was informed. That isn't great service. I will try Williams Toyota next time. told me information was needed. I went to the service desk and then was informed. That isn't great service. I will try Williams Toyota next time. More

My journey for a new car started months ago...but finding something nice that I could afford was a struggle. Taryn helped me find an affordable car that I LOVE! I came in on a saturday morning to test drive something nice that I could afford was a struggle. Taryn helped me find an affordable car that I LOVE! I came in on a saturday morning to test drive a 2011 Camry SE and was sold at first sight. Taryn went for the test drive with me & was very knowledgeable about the vehicle and extremely professional. Before my visit to the dealership I had a concern about the car-fax report stating "light front end damage". To my surprise, Taryn had already taken the time to research the issue and found that it was backed into in a parking lot--no major damage. I was so pleased with Taryns professionalism & with the quality of the vehicle I purchased. Toyota Scion of Scranton is THE place to go for all of your car buying needs, and Taryn is THE car saleswoman to work with. This is an A+ dealership with A++ staff. I recommend everyone to make use of their services & I will be back when it is time for my next purchase. Thank you Taryn & Toyota Scion of Scranton!!! More

First it took two appointments to find out what was wrong with the car, then they never told me the parts had arrived, then they tell me a part that was installed in a recall earlier this year is defective a with the car, then they never told me the parts had arrived, then they tell me a part that was installed in a recall earlier this year is defective as well and I have to come back. I feel like I've spent my summer trying to get this car fixed. You would think they would have a part that was recalled on hand. More

My experience was wonderful. Cathy took the time to explain all my options. I came in looking for a used vehicle and ended up leasing a new vehicle. I would recommend Cathy to all my friends and family explain all my options. I came in looking for a used vehicle and ended up leasing a new vehicle. I would recommend Cathy to all my friends and family. I will definitely deal with Cathy for future business. A completely enjoyable experience without high pressure sales tactics. More

One visit on 14 July 2012 for the 15K service, then back on the 21st (by my choice) to get 4 new tires. The 15K service went exactly (smoothly) as expected - Russ gave me some tire options on the 14th, and on the 21st (by my choice) to get 4 new tires. The 15K service went exactly (smoothly) as expected - Russ gave me some tire options on the 14th, and his knowledge and recommendation matched my online research perfectly. The tire mounting was done extremely quickly, and the price deal with 4-wheel alignment and nitrogen fill/road hazard plan was very competitive. Yet another "no worries" service experience, with continued confidence in this staff and facility. More