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Toyota of Scranton

Scranton, PA

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Employees
Reviews
Vehicles
4.7
5,036 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,036 reviews

January 06, 2023

Fast excellent service treated well by staff Clean waiting room with Wi-Fi. Great experience More

by DEF25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I didn’t deal with any listed
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Jan 09, 2023 -

Toyota of Scranton responded

DEF25, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com 570.702.8776

Helpful
January 06, 2023

As usual, excellent service! Toyota of Scranton is the only place I trust to complete my car service. From the sale to the service, Top Notch!! More

by joansjunk2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 09, 2023 -

Toyota of Scranton responded

joansjunk2003, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com 570.702.8776

Helpful
January 06, 2023

Dave Greco is amazing. He’s professional, caring, knowledgeable, and always willing to go above and beyond to solve the issue at hand. More

by efaliskie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 09, 2023 -

Toyota of Scranton responded

efaliskie, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We are happy to know you enjoy working with David Grieco. He wants you to feel comfortable when servicing your vehicle, and know you are in good hands. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com 570.702.8776

Helpful
January 05, 2023

Poor service department. The known Toyota Tacoma frame rot was never properly taken care of by the dealership. I brought in my 2010 Toyota Tacoma for a frame recall and the More

by DUFFYJEWELERS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota Tacoma
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Jan 06, 2023 -

Toyota of Scranton responded

DUFFYJEWELERS1, Thank you for taking the time to offer feedback on your recent experience at our dealership. Your comments and resulting 1 star rating are of concern to us, and we do not like to know you were disappointed with the outcome of your visit. Unfortunately, we do not dictate how repairs/decisions are made on recalls. We follow the direction of the manufacturer. Toyota does send letters to inform customers of recalls. They also contact customers, via mail, when recalls are due to expire. We will do some research on your case and reach out to you with any updated information that comes our way. Take care, Mary Jo Preno Vice President of Guest Experience

Jan 07, 2023 -

DUFFYJEWELERS1 responded

I did receive the recall letter and I took it to the dealership for the recall issue. The dealership chose to spray the frame which is no help for the issue. Bottom line is that Toyota Tacoma has a frame problem and Toyota corporate knows about it. It should be taken care of properly not just coated and called fixed. I understand that you follow what Toyota corporate dictates and they should realize that your dealership is dealing with these issues because of Toyota corporate choosing to use a cheap frame that had known issues. My Toyota Tacoma is not the only Toyota Tacoma with a frame rotted. I took mine in to have it repaired (elsewhere) and guess what there was another Toyota Tacoma there with the same issue in the same spot. This is not a once and a while thing. There is no such thing as Toyota care and that comes from corporate. Good luck with dealing with Toyota corporate

Helpful
January 04, 2023

Pleasant and courteous staff, better than my previous time here, when they were a little pushy with recommended services at only 15,000 miles. I would recommend Toyota of Scranton again. More

by JOE SANTEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Kirkpatrick
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 05, 2023 -

Toyota of Scranton responded

Hello Joe, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com 570.702.8776

Helpful
January 04, 2023

very good service people . thats all i to say .....................thank you and good night....OUT More

by GRUMPY1@HOTMAIL.COM
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave is a great employee he has always been very helpful
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Jan 04, 2023 -

Toyota of Scranton responded

GRUMPY1, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com 570.702.8776

Helpful
January 04, 2023

very accommodating and business oriented people. great company and excellent experience. I definitely recommend Toyota to people. More

by OSO.GALLERY88
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George Zepherin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marco Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 04, 2023 -

Toyota of Scranton responded

OSO.GALLERY88, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com 570.702.8776

Helpful
January 03, 2023

My experience was excellent would recommend Toyota of Scranton any time thank you for your service More

by JP7564302
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
George Zepherin
5.0
This rating includes all reviews, with more weight given to recent reviews.
james Brown
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Cawley
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Jan 03, 2023 -

Toyota of Scranton responded

JP7564302, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com 570.702.8776

Helpful
January 03, 2023

A very professional and pleasant experience from start to finish. Management took a direct interest to ensure it was a great experience More

by MOJOHOG
Recommend Dealer
Yes
Employees Worked With
Doug Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2023 -

Toyota of Scranton responded

MOJOHOG, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com 570.702.8776

Helpful
January 03, 2023

no complaints, all good. clean, friendly, courteous, and co-operative.thank you all good thanks. More

by NOFLEAS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
forgot name
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Jan 04, 2023 -

Toyota of Scranton responded

NOFLEAS1, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com 570.702.8776

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