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Toyota of Scranton - Service Center

Scranton, PA

4.7
2,599 Reviews
Call Service Center (570) 740-3457

2,599 Reviews of Toyota of Scranton - Service Center

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May 18, 2024

Had another problem with my right rear tire recently. Called Toyota of Scranton service department and they were able to get me in within 2 hours of my call. Met with John again and he was responsive and More

by MCCORMICK0425
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Boyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
May 18, 2024

It was great working with Corey. He was able to find the exact vehicle we were looking for. More

by ABEIDLER00
Recommend Dealer
Yes
Employees Worked With
Corey Boynton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Cheverez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2024 -

Toyota of Scranton responded

Certainly! Here’s a response to that review for Toyota of Scranton: Dear ABEIDLER00, Thank you for your wonderful review! We're thrilled to hear that Corey was able to find the exact vehicle you were looking for. It was great working with you, and your satisfaction is our top priority. We appreciate your kind words and look forward to assisting you again in the future. If you have any questions or need further assistance, please don't hesitate to reach out. Best regards, The Toyota of Scranton Team

Helpful
May 18, 2024

They make service easy and take care of you from start to finish. Even coffee More

by JEFFMARTIN76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Paligiamo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2024 -

Toyota of Scranton responded

Dear JEFFMARTIN76, Thank you for your review! We're thrilled to hear that you found our service easy and that we took care of you from start to finish. We're glad you enjoyed the coffee as well! Your satisfaction is our top priority, and we appreciate your kind words. If you need any further assistance, please don't hesitate to reach out. We look forward to serving you again. Best regards, The Toyota of Scranton Team

Helpful
May 17, 2024

A service appointment was easy to make and there was no long wait. A problem with the car stalling was resolved even though it wasn't obvious either by visual inspection or instrumental testing. More

by JEROME_OKEEFE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2024 -

Toyota of Scranton responded

Dear Jerome, Thank you for your review and for being a verified customer. We're glad to hear that scheduling your service appointment was convenient and that our team was able to resolve the stalling issue with your car despite the challenge in diagnosing it. We strive to provide efficient and effective service for all our customers, and your feedback reassures us that we're on the right track. If you have any further concerns or need assistance in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again. Best regards, The Service Team Toyota of Scranton

Helpful
May 15, 2024

David Grieco is always a pleasure to deal with. He always takes the time to explain and answer all your questions. This dealership is actually the best. More

by walhd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeanne
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May 15, 2024 -

Toyota of Scranton responded

Thank you for your kind words, Walhd! We're delighted to hear that David Grieco provided you with exceptional service and took the time to address all your questions thoroughly. Delivering outstanding customer experiences is our priority, and we're thrilled that you consider Toyota of Scranton the best dealership. We truly appreciate your support and look forward to continuing to exceed your expectations. If you ever need anything else, please don't hesitate to reach out. Warm regards, The Service Team Toyota of Scranton

Helpful
May 15, 2024

Kacie Grieco is and outstanding customer representative. She schedules me promptly and the work is done in a timely fashion. She keeps me informed every step of the way. I am always very happy with the work More

by JANET_BURGAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2024 -

Toyota of Scranton responded

Thank you for sharing your experience with us, Janet! We're thrilled to hear that Kacie Grieco provided you with outstanding service. Ensuring prompt scheduling, timely completion of work, and keeping you informed throughout the process are all top priorities for us. We appreciate your continued trust in Toyota of Scranton and look forward to serving you again in the future. If you have any further feedback or questions, please don't hesitate to reach out. Warm regards, The Service Team Toyota of Scranton

Helpful
May 15, 2024

I have always been pleased with this dealership. Appointments are easy to make, they are on time and the work is done. The staff is welcoming and polite. Love the coffee shop and snack bar! More

by khart1152
Recommend Dealer
Yes
Employees Worked With
Can't remember all their names.
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May 15, 2024 -

Toyota of Scranton responded

Dear khart1152, Thank you so much for your kind words and continued support! We're thrilled to hear that you've consistently had positive experiences with our dealership. Ensuring that our customers have a seamless and enjoyable experience is always our goal, from making appointments to completing the work promptly. We're delighted that you appreciate our welcoming staff and amenities like our coffee shop and snack bar. It's our pleasure to provide you with a comfortable environment while you wait. If there's anything else we can do to enhance your experience further, please don't hesitate to let us know. We look forward to serving you again in the future. Warm regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Helpful
May 15, 2024

Very proactive in dealing with all my thoughts and concerns . Attentive to the tasks that need their attention. Sales could use some work, but service makes up for that. More

by TRENCROM2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ahmad Wasal
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2024 -

Toyota of Scranton responded

Dear TRENCROM2017, Thank you for taking the time to share your feedback with us. We greatly appreciate your kind words regarding our proactive approach and attentiveness to your concerns. It's our priority to ensure that every aspect of your experience with us is positive. We apologize if your sales experience didn't meet your expectations, and we're grateful for your understanding. I would welcome your feedback on your sales experience. You can reach me at 570.702.8776 to further discuss. If there's anything further we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future. Warm regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Helpful
May 11, 2024

Excellent service. On time. Good suggestions for future usage. Pleasant personnel. Attentive to clients schedule. More

by SALEMJOAN10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corey Boynton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marco Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Cheverez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hailee Politz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 12, 2024 -

Toyota of Scranton responded

Dear SalemJoan10, Thank you for taking the time to share your experience with us! We're thrilled to hear that you had an excellent buying experience at Toyota of Scranton. At Toyota of Scranton, we strive to provide our customers with nothing short of exceptional service, and we're delighted to hear that we could meet your expectations. Your kind words about our team's punctuality, helpful suggestions, and attentive service mean a lot to us. We truly value your business and the trust you've placed in us. If you ever need any assistance or have any further questions, please don't hesitate to reach out. We're always here to help! Once again, thank you for choosing Toyota of Scranton. We look forward to serving you again in the future! Best Regards, The Toyota of Scranton Sales Team

Helpful
May 10, 2024

From the time I purchased my RAV 4 to the scheduled service appointments, I have nothing but praise and appreciation for the family at Toyota of Scranton. More

by MCCORMICK0425
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Mercado Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Boyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2024 -

Toyota of Scranton responded

MCCORMICK0425, Thank you so much for your wonderful feedback, McCormick0425! We're delighted to hear that you've had a positive experience with us, from purchasing your RAV4 to your scheduled service appointments. Providing exceptional service and earning your praise and appreciation means a lot to us. We're grateful for your support and look forward to continuing to serve you and your vehicle needs in the future. If there's anything else we can assist you with, please don't hesitate to reach out. Warm regards, The Toyota of Scranton Team

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