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Toyota of Scranton - Service Center

Scranton, PA

4.6
2,775 Reviews

2,775 Reviews of Toyota of Scranton - Service Center

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October 21, 2024

Service was quick & Ashley was friendly & professional. Enjoyed the coffee & bun while waiting & the tv More

by ROXYZOE2
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Ochwat
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2024 -

Toyota of Scranton responded

ROXYZOE2, Thank you for your kind review! We're delighted to hear that you had a quick and pleasant service experience, and that Ashley provided friendly and professional assistance. We're also glad you enjoyed the coffee, bun, and TV while you waited! We look forward to welcoming you back for your next visit. Warm regards, The Service Team Toyota of Scranton

October 21, 2024

I was scammed out of approximately $8000. 00 for extra costa on my lease buyout and am still having trouble trying to get fixed. More

by FRANKSr.
Recommend Dealer
No
Employees Worked With
Justin Cheverez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Noah Mihal
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2024 -

Toyota of Scranton responded

FRANKSr., Thank you for bringing this issue to our attention. We're truly sorry to hear about your frustration and want to assure you that we do not engage in any dishonest practices. Your concerns are important to us, and we would like the opportunity to address them directly. Please contact our management team at your earliest convenience so we can work towards resolving this matter and ensure you're fully satisfied. We value your business and hope to find a resolution as soon as possible Sincerely, Mary Jo Preno VP of Guest Experience Toyota of Scranton.

October 21, 2024

They only care about taking your money and up charging you astronomically. Anytime you go in with an issue they will give you every other possible reason that can be wrong with your car while never actual More

by mbrphotography
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chelsea Zongilla
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2024 -

Toyota of Scranton responded

mbrphotography, Thank you for sharing your feedback. We're sorry to hear that you were not satisfied with your recent visit. Our goal is always to provide transparent and thorough service recommendations based on the issues presented, and we strive to ensure that our customers are fully informed before any work is done. In this case, our technician made recommendations for your vehicle based on the concerns you shared, and we respect that you chose to decline those services. We never want our customers to feel like we are not addressing their primary concerns, and we'd appreciate the opportunity to discuss this further to better understand how we can assist you. Please reach out to our management team so we can work towards a resolution. Sincerely, Mary Jo Preno VP of Guest Experience Toyota of Scranton 570.702.8776

Oct 22, 2024 -

mbrphotography responded

Mary Jo, the technician gave me every possible issue that had nothing to do with what the issues I brought my car in for. My car was throwing brake malfunction, abs, power steering and engine shut down codes. His response was to start with a new battery since the battery was original. Please tell me how a battery lasts 12 years? It doesn’t. Then it was stated “he assumed it was original”, therefore never actually checking. Then the suggestions were new struts, brakes, rotors, tires and cabin filters. Again NOTHING to do with the codes. Then I was told that since Kost cleared the codes that my engine needed to relearn how to idol. The codes were still on my car when I brought it to your facility. Therefore plugging it into the reader should’ve shown something. I have my own diagnostic reader and it showed actual problems compared to the xx your technician tried giving me. Of course I refused the work. It was almost $3500.00 to fix nothing near what the issue was. This isn’t the first time your techs have told me to fix something that was either already new or not even needed to be fixed.

Oct 22, 2024 -

Toyota of Scranton responded

mbrphotography, Thank you for your follow-up response. We apologize for any frustration you experienced, and we appreciate the additional context you provided. Our goal is to thoroughly assess each vehicle and provide recommendations based on what we observe during the inspection. It sounds like there was a disconnect in communication regarding the findings and recommendations, and for that, we sincerely apologize. We take your concerns seriously and want to ensure that all issues are properly addressed. We would greatly appreciate the opportunity to have a more detailed conversation to review your vehicle's situation and provide a solution that aligns with your expectations. Please feel free to reach out to our management team directly. Thank you, Mary Jo Preno

October 20, 2024

My purchase was smooth with no problems. The finance manager was super. All my needs were met and in a timely manner. More

by STORM20258
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Zepherin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard LaRussa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ahmad Wasal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hannah Schork
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2024 -

Toyota of Scranton responded

STORM20258, Thank you for your fantastic review! We're so glad to hear that your purchase went smoothly and that our finance manager provided excellent service. Meeting your needs in a timely manner is always our priority, and we're happy we could deliver that experience for you. We appreciate your business and look forward to serving you again in the future! Warm regards, The Sales Team Toyota of Scranton

October 20, 2024

Dave was a great service man. He never tries to sell you anything that you do nnot need More

by JAMESLYONS1934
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2024 -

Toyota of Scranton responded

JAMESLYONS1934, Thank you for sharing your experience! We're glad to hear that Dave provided you with honest and trustworthy service. We take pride in making sure our customers feel confident in their decisions, and it's great to know that Dave exemplified that during your visit. We look forward to assisting you again in the future! Warm regards, The Service Team Toyota of Scranton

October 19, 2024

The service attitude was very good. They also asked my sister and I to sit together in the company and gave us breakfast. More

by RUIC2210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2024 -

Toyota of Scranton responded

RUIC2210, Thank you for sharing your experience! We're so glad to hear that you and your sister enjoyed our hospitality and that our team made you feel comfortable. It’s important to us that our guests feel taken care of, and we're happy we could provide a pleasant visit with breakfast as well. We look forward to welcoming you back in the future! Warm regards, The Service Team Toyota of Scranton

October 19, 2024

Service was great timely manner communication was key. They were on top of their game and I would recommend anybody across-the-board to go there for their services. More

by SLYINPA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tara Perri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2024 -

Toyota of Scranton responded

SLYINPA, Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience and that our communication and timely service stood out to you. We always strive to be on top of our game, and it’s great to know that you would recommend us. We look forward to serving you again in the future! Warm regards, The Service Team Toyota of Scranton

October 18, 2024

David is the best service advisor! Everything was done quick and efficient, Toyota is amazing! More

by PETERSAAD22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2024 -

Toyota of Scranton responded

PETERSAAD22, Thank you so much for the kind words! We're thrilled to hear that David took great care of you and that your service was quick and efficient. We appreciate your loyalty to Toyota and our dealership. We look forward to serving you again in the future! Warm regards, The Service Team Toyota of Scranton

October 18, 2024

Very helpful and. Very knowledgeable and very polite and very friendly Answered all of my questions More

by MONARCH1150
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Ochwat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2024 -

Toyota of Scranton responded

MONARCH1150, Thank you so much for your kind words! We're thrilled to hear that you found our team to be helpful, knowledgeable, and friendly. It's always our goal to answer all your questions and provide a positive experience. We appreciate your feedback and look forward to assisting you again in the future! Warm regards, The Service Team Toyota of Scranton

October 16, 2024

Complaint:, which I usually don't have dealing with Toyota of Scranton. I will Again, have to take our vehicle down to reset the maintenance alert. I live approximately 30 miles from the dealership and More

by TOMYADS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2024 -

Toyota of Scranton responded

TOMYADS, Thank you for your feedback, and we apologize for the inconvenience you experienced. We understand how frustrating it can be to make an extra trip for something like a maintenance alert reset. Your concerns are importa 570.702.8776, so we can assist you with this issue and help make things right. We appreciate your loyalty and want to ensure future visits are seamless. Warm regards, Mary Jo Preno VP Guest Experience Toyota of Scranton