Ahmad Wasal

Toyota of Scranton responded

TONYTIGER29, Thank you for taking the time to share your experience with Toyota of Scranton. We appreciate your trust in reaching out to us, and we're pleased to hear that Ahmad was able to assist you with shopping for a car for your son. Ahmad is a valued member of our team, and it's wonderful to know that he was helpful during your call. We strive to provide excellent customer service, and your feedback reinforces our commitment to delivering a positive experience. If you or your son have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to make the car-buying process as smooth and enjoyable as possible. Thank you for considering Toyota of Scranton, and we look forward to assisting you in the future. Best regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

Subject: Response to James Brown's Review (MISKELL922) Dear James Brown, Thank you for taking the time to share your feedback with us. We appreciate your honesty and would like to address your concerns. We apologize if your experience at Toyota of Scranton during the negotiating process was challenging. Our team strives to create a positive and transparent environment for our customers, and it's disheartening to learn that we may have fallen short of your expectations. If there are specific details or aspects of your visit that you believe could be improved, we would greatly appreciate any additional insights you can provide. Your feedback is crucial in helping us enhance our services and ensure a smoother experience for our customers in the future. Please feel free to reach out to our customer service team directly at 570.702.8776 so we can gather more information and address any concerns you may have. Once again, we appreciate your feedback, and we hope to have the opportunity to serve you better in the future. Sincerely, Customer Service Team Toyota of Scranton

Toyota of Scranton responded

DANIELDSCOUTEN1, We appreciate you taking the time to share your feedback with us. It's fantastic to hear that your experience with Toyota of Scranton was mutually beneficial, and we're delighted that you were able to find the car you wanted. Our team strives to ensure that every customer has a positive and satisfying experience, and we're pleased that we could meet your expectations. If there's anything more we can do for you or if you have any further comments, please feel free to reach out. We're here to assist you in any way we can. Thank you once again for choosing Toyota of Scranton. We value your business and hope to serve you again in the future. Best regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

Dear Kellelach, Thank you for taking the time to share your experience as a verified customer with Toyota of Scranton. We're delighted to hear that our team member ensured you received the best possible deal and, more importantly, provided you with a sense of trust. Building a relationship based on trust is a cornerstone of our commitment to customer satisfaction, and we're thrilled that we could deliver on that promise for you. If you ever have additional questions or need further assistance, please feel free to reach out. We value your trust and appreciate the opportunity to serve you. Thank you for choosing Toyota of Scranton. We look forward to continuing to exceed your expectations in the future. Best regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

Dear MISKELL922, Thank you for taking the time to share your feedback with us. We're pleased to hear that your recent visit was more pleasant, and we appreciate your acknowledgment of our team's efforts. It's great to know that our finance manager and your salesperson, Ahmad, were helpful during your visit. We understand the importance of attentive and personalized service, and we're glad that Ahmad took the time to listen to your needs and ensure a positive experience. Saving the sale is always our goal, and we're delighted that Ahmad could make a difference for you. Your feedback is valuable to us as we continually strive to enhance our customer experience. If there are specific areas where we can further improve or exceed your expectations in the future, please feel free to share your thoughts. Thank you for choosing Toyota of Scranton. We look forward to serving you again and providing an even better experience next time. Best Regards, Customer Experience Team Toyota of Scranton

Toyota of Scranton responded

Dear Dtlopez87, Thank you so much for taking the time to share your positive experiences with Toyota of Scranton. We're thrilled to hear that you've chosen us for your car purchases not just once, but twice! Your loyalty and kind words mean a lot to us. It's fantastic to know that the certified preowned caravan you bought in September 2021 is running great, and we're pleased that Corey and Ryan contributed to making your first buying experience enjoyable. We'll be sure to pass on your compliments to them. We're equally delighted to hear that Ahmed was able to assist you in purchasing a certified preowned Chevy for your mother. We understand that financing can sometimes be challenging, and we're glad that Rich Larussa went above and beyond to find a solution for you. It's always our goal to help our customers navigate any obstacles they may encounter. Selling your Jeep to us and having Marco Valenti and Ahmed Wasal uphold their commitment is excellent news! We appreciate your trust in our team and want to assure you that transparency and integrity are values we hold in high regard. Your mention of the complimentary amenities, warm staff, and family-like treatment is truly heartwarming. We strive to create an environment where our customers feel comfortable and valued throughout their entire experience. Thank you again for your kind words and for making Toyota of Scranton your go-to dealership. We look forward to serving you and your family for years to come. If there's anything else you need, please don't hesitate to reach out. Best regards, Toyota of Scranton Sales Team

Toyota of Scranton responded

GRAPEDAPE1990, Thank you so much for your kind words! We're thrilled to hear that you had a positive experience at Toyota of Scranton. Our team takes pride in creating a great atmosphere for our customers, and we're delighted to know that you felt that during your visit. It's wonderful to hear that you love the quality of our vehicles. At Toyota, we strive to deliver reliable and high-quality cars, and we're glad it resonates with you. The Toyota name indeed carries a legacy of excellence, and we're honored to have your endorsement. If there's anything else you'd like to share or if you have any questions in the future, please feel free to reach out. We appreciate your support and look forward to serving you again. Best regards, Toyota of Scranton Team

Toyota of Scranton responded

Dear RONRED4800, Thank you for taking the time to share your feedback. We appreciate your kind words about Matthew and Adam, and we're delighted to hear that they provided great assistance with the information screen. We apologize if the details about your extra warranty were overwhelming. Our goal is to ensure our customers fully understand their warranties and feel confident about their coverage. We understand that information overload can be challenging, and we appreciate your patience. If you have any further questions or would like a more in-depth explanation of your warranty coverage, please don't hesitate to reach out to our service department. We're here to help and ensure you have a clear understanding of your vehicle's protection. Thank you for choosing Toyota of Scranton, and we look forward to serving you in the future. Best regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

Dear dmcgahee570, Thank you for taking the time to share your experience with us at Toyota of Scranton. We're thrilled to hear that you had an excellent experience and that Ahmad, your sales consultant, provided exceptional customer service. Making customers feel comfortable and valued is one of our top priorities, and it's wonderful to hear that you felt that way during your visit. We're also delighted that you decided to purchase an SUV with us on the same day. Your satisfaction is our ultimate goal, and we're here to support you throughout your ownership journey. If you ever have any more feedback or need assistance in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again. Congratulations on your new SUV, and we wish you many enjoyable adventures with it! Warm regards, The Sales Team Toyota of Scranton