Toyota of Wallingford

We are a Toyota family of many years having purchased 8 Toyotas in our adult life - from Corollas to SR5's to Celica to Camry to Highlander over 25 years. In the past, we have avoided Wallingford Toyota d Toyotas in our adult life - from Corollas to SR5's to Celica to Camry to Highlander over 25 years. In the past, we have avoided Wallingford Toyota due to a poor experience several years ago where poor personal interaction and aggressive salesmanship turned us off. Because of these poor experiences, we have purchased and had 3 other Toyotas serviced anywhere but Wallingford to avoid this experience again. This often meant we drove 45 minutes one way to have our cars serviced. When we decided it was time to purchase a new Highlander, we visited several dealers. We went to Wallingford simply to benchmark pricing never expecting to purchase from them. (Unfortunately the bad experiences remained too fresh in our memory banks.) But...little did we realize, what started as simply a benchmarking experience, turned into an experience ending in a purchase. From our first contact with Kevin Wright (Sales representative), the experience was nothing but professional and pleasant. Kevin was professional and well versed on the various Toyota models and options. He was organized and his follow up was impecable. He was not aggressive in his sales mannerism, but provided timely and thorough follow-up when requested. From sales rep to sales manager to finance manager, the experience in purchasing our Highlander was pleasurable. Without realizing it, we came to realize that the "old Toyota of Wallingford" was gone and a new culture had been established at this dealership. Toyota of Wallingford won a customer back this week. THey will continue to bring customers back to their dealership if they maintain this atmosphere and continue to treat customers in a similar manner as they treated us during this experience. We are now fans! More

I want to thank Ron Jackson for his continued commitment to fantastic personal and professional service. He made my visit. He was welcoming, warm, accessible, and willing to go the extra mile to help me; th to fantastic personal and professional service. He made my visit. He was welcoming, warm, accessible, and willing to go the extra mile to help me; the customer. Ron as always, you are top notch. Thank you, Michael More

The dealership is the best I have ever dealt with. Eric Levine was phenomenal! The car was ready right when he said it would be, fibnancing just as discussed - beautiful, shiny and ready to go! I highly r Levine was phenomenal! The car was ready right when he said it would be, fibnancing just as discussed - beautiful, shiny and ready to go! I highly recommend Toyota of Wallingford to anyone buying a car. They understand customer service. More

It is with GREAT PRIDE and PLEASURE that my wife and myself write this review. We have purchased many vehicles throught the years, and never were we treated more fairley and friendly and like FAMILY th myself write this review. We have purchased many vehicles throught the years, and never were we treated more fairley and friendly and like FAMILY then by TOYOTA OF WALLINGFORD!!!!!! We would also like to mention that the service is outstanding!!!! We would like to SPOTLIGHT two of the SHINING STARS that TOYOTA should be PROUD to call their own..... Owner Steve Zion and Diane Roberts. Who keep us coming back TIME AND TIME AGAIN!!!!! THANK YOU for everything that Toyota of Wallingford has done for us and our family through the years. Big John & Phyllis More

This is my first review for any commercial product/service in my life. yes, I was very impressed by this dealership and strongly recommend them to everyone. I just moved to Connecticut beca product/service in my life. yes, I was very impressed by this dealership and strongly recommend them to everyone. I just moved to Connecticut because of my new job and needed to buy a car in very short time to commute. I am an young female and went to this dealership by myself. It may sound crazy even though I purchased Scion XD model(has Pure Price system and no negotiation for the price). However, I had no choice since I really needed a car and all my friends are far away from me. Before going, I searched this site and had some information about dealership in area. I called a few dealershiop and dropped by another(closer one) before I went to this dealer. It was truly unpresure experience. Then, I went to this dealership. First thing I need to mention is there are other female customers coming alone. It was really uncommon scene. Second, they are exceptionally kind as well as professional. No push. Before I entered the dealership, I thought "okay. just try one more time. if they push, I'll leave right away" It did not happen. Third, they made it really quick. Quick estimate and quick processing. I picked up my car the very next day. How luck I was cheking this site before my car-shopping. I am a person relying on internet for many things and now, even more trust the power of internet. If you check this review and go this dealership, do not forget to mention you saw their positive review online. They will give you even a lot better service - as I have had. Believe all of these reviews and go to this dealership if you are in area. (Actually, it took more than an hour for me to drive there from the place I live. but I am really satisfied with my decision) More

ANOTHER pleasant experience with Toyota of Wallingford. Ron Jackson arranged the details of our fifth ( at least ) vehicle from this dealership. He was most courteous, pleasant and waited patiently while w Ron Jackson arranged the details of our fifth ( at least ) vehicle from this dealership. He was most courteous, pleasant and waited patiently while we cruised Route 5 thoroughly checking out the competition, returning with comments and questions. Obviously we return for many reasons - Ron, the great service department, and those warm smiles and greetings from Diane Roberts! We'll be back. Bob and Judie More

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I had a great experience buying my certified, pre-owned Toyota Camry. The salespeople were very outgoing and helpful. The car has run beautifully since I bought it two weeks ago and I am very happy with it Toyota Camry. The salespeople were very outgoing and helpful. The car has run beautifully since I bought it two weeks ago and I am very happy with it. It was scrupulously clean and the engine runs like a new car, although it is six years old. The mileage was relatively low which accounts for the price, but it's worth every penny! The only problem was the VIN etching wasn't done. But, I have been assured that it will be as soon as possible. Overall, it was a very positive experience. Mary Thompson More

Very easy process through the internet department--didn't have to sit in the showroom while a salesperson confirred with his boss. everything was negotiated and done with by the time I showed up to test driv have to sit in the showroom while a salesperson confirred with his boss. everything was negotiated and done with by the time I showed up to test drive. All I had left was to sign the paperwork. More

I need to post an update to my previous comments abount that dealership, as we've been through a couple humps and bumps with service department. Fortunately, thanks to beautiful work of Karen we had everyt that dealership, as we've been through a couple humps and bumps with service department. Fortunately, thanks to beautiful work of Karen we had everything resolved. She calmly explained where the confusion came from, and performed all necessarry work on our truck. Thanks a million Karen - you're the best. More