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Transwest Ford - Service Center

Scottsbluff, NE

4.2
145 Reviews

145 Reviews of Transwest Ford - Service Center

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October 17, 2023

Reliable, dependable, friendly, honest, good workmanship, nice facility and finished on time and ordered quality parts. More

by Skyryder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Smith
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Oct 17, 2023 -

Transwest Ford responded

Thank you very much for the great review. Transwest Ford always appreciates hearing from our guests, it's how we continue to improve. We are happy Josh was able to deliver a friendly, thorough experience. We put a lot of time and effort into our new service facility, we appreciate the feedback. Thank you very much for your business and we hope we can be of help in the future. The Transwest Ford Team

Helpful
October 17, 2023

Disappointed in car service, tech pulled transmission fluid plug instead of oil plug...yikes! Had to wait for replacement transmission fluid to be delivered so it could be replaced. 1.5 hrs. To get s More

by HUDSOND0
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Smith
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Helpful
October 15, 2023

The whole process was easy and convenient. Cassie was professional, friendly and helpful. The price was fair, in fact a bargain. All in all, impressive service. Thanks More

by johndeganhart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert MacDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cassie Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Smith
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Oct 16, 2023 -

Transwest Ford responded

X

Oct 17, 2023 -

Transwest Ford responded

Transwest Ford appreciates the 5-star review. We are happy Cassie and the service team were able to take great care of you while on your recent visit. We work very hard at getting you in, fixed up and back on the road. Thank you very much for your business and we hope we can be of help in the future. The Transwest Ford Team

Helpful
October 14, 2023

The dealership is trustworthy and performed numerous necessary repairs and recalls on my vehicle. I wish it had not changed location. It is not convenient to travel to the new location. More

by chibben
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert MacDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cassie Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michelle, Josh Smith
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Oct 17, 2023 -

Transwest Ford responded

Transwest Ford appreciates the great review. We are happy the service team was able to take good care of you. We understand some of the frustration with the new location. Ford orchestrated the move, they have plans to continue to downsize the number of dealers throughout the country. We hope the new, larger facility will benefit everyone. Please don't hesitate to ask us about our pick up/drop off service that may make life a bit easier for you. Thank you very much for your continued support. The Transwest Ford Team

Helpful
October 13, 2023

Scheduled maintenance was timely and service staff was friendly. I’ve used TW for many years and have been satisfied. More

by TWINBMEADOWS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Smith
Report | Print
Oct 13, 2023 -

Transwest Ford responded

Transwest Ford appreciates you for taking the time to leave us your feedback. We are happy Josh was able to take great care of you while on your recent service visit. We work hard to get you in, fixed up and back on the road. Thank you very much for your continued support and we hope we can be of help in the future. The Transwest Ford Team

Helpful
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