Tri State Nissan - Service Center

Tri State Nissan responded

Thank you for taking the time to share such a detailed and thoughtful review. We truly appreciate your feedback and your willingness to provide perspective without placing blame. We’re very sorry that your recent service visit at Tri-State Nissan in Winchester didn’t go as smoothly as it should have. From the confusion around the inspection to the initial handling of the part replacement, we understand how frustrating and inconvenient the experience must have been, especially when you were expecting a routine visit. We’re glad the team ultimately took steps to make it right, including installing the part under warranty. Your comments about safety and trust are critical to us, and we’re treating them seriously. Thank you again for your bringing this to our attention.

Tri State Nissan responded

Thank you so much for the fantastic 5-star review! We’re thrilled to hear you had such a great experience at Tri-State Nissan in Winchester, and we’re especially glad that Doug Mankins made the process smooth and communicative as you got into your new truck. We truly appreciate your support and look forward to being here whenever you need us!

Tri State Nissan responded

Thank you so much, Teresa, for the fantastic 5-star review! We’re glad to hear Todd Kerns provided clear, professional service and helped make your visit to Tri-State Nissan in Winchester a positive one. It means a lot that you plan to return for future visits—thank you again for your trust and support!

Tri State Nissan responded

Thank you so much for the great 5-star review! We’re glad to hear you had a positive experience with our service team at Tri-State Nissan in Winchester and that you felt well-informed throughout the repair process. Friendly and professional care is what we strive for, and we appreciate you taking the time to share your feedback. Thanks again—we’re here whenever you need us!

Tri State Nissan responded

Hi Steve, thank you for taking the time to share your feedback. While we’re glad to hear you appreciated the shuttle service and rated our workmanship positively, we’re sorry that the timing and communication around your visit didn’t meet expectations. We understand how important it is to stay on schedule—especially when you’ve been told what to expect—and we’re taking your comments seriously. We'll be sure to follow up internally so we can continue improving how we communicate and coordinate service timelines.

Tri State Nissan responded

Thank you so much for the fantastic 5-star review! We’re thrilled you had such a positive experience with our team at Tri-State Nissan in Winchester, VA. A special shoutout to Jason Johnson—we agree, his patience and commitment truly deserve recognition! We're also glad Bob Pressler and Kelian Palacios contributed to your great experience. Your feedback reflects everything we stand for: integrity, exceeding expectations, and building long-term relationships with our customers. Thank you again for your trust and support—we’re always here when you need us, and we look forward to welcoming you back in the future!

Tri State Nissan responded

Thank you so much for the fantastic 5-star review! We’re thrilled to hear you had a great experience at the Tri-State Nissan service center in Winchester, VA. A big thank-you for recognizing Stephanie and our entire service team! From being informative and helpful to providing friendly, transparent care, we’re proud to deliver the kind of service that reflects our values of integrity, exceeding expectations, and building lasting relationships. We truly appreciate your trust and recommendation—thank you again! We’re here whenever you need us and look forward to your next visit.

Tri State Nissan responded

Thank you so much, Dave, for the outstanding 5-star review! We’re truly grateful you chose Tri-State Nissan in Winchester, VA for your service needs, and we’re especially honored by your kind words about our team. We’re thrilled to hear that Skylar Warner and the rest of our staff left such a positive impression with their caring and professional service. Delivering transparent pricing, clear communication, and quality workmanship is central to our commitment to integrity and exceeding expectations. Thank you again, Dave, for your trust and support. We’re always here when you need us and look forward to serving you again!

Tri State Nissan responded

Thank you for taking the time to leave feedback. We’re truly sorry to hear about the extended wait during your recent visit—it’s understandable that this would be frustrating, especially when things appeared to be moving slowly. We aim to deliver efficient service without compromising quality, and it’s clear we missed the mark this time. If you’re open to speaking with us further, we’d appreciate the chance to better understand your experience and work toward a solution. Please feel free to reach out at your convenience.

Tri State Nissan responded

Hi Amber, thank you so much for taking the time to share your experience with us. While we’re truly sorry to hear there was some initial miscommunication between our service and rental departments, we’re grateful for your patience and understanding. We’re especially thrilled to hear that Kevin took such great care of you and kept you informed throughout the process—that kind of proactive communication is exactly what we strive for as part of our commitment to exceeding expectations. We’re always working to improve, and feedback like yours helps us grow. Thank you again for your trust and your thoughtful review—we look forward to providing an even smoother experience next time!