Universal Nissan - Service Center

Great Experience! I went in for an oil change on my car and Chris Roman got me to buy a brand new car. He was very friendly and informative. I went in for an oil change on my car and Chris Roman got me to buy a brand new car. He was very friendly and informative. More

Service Outrageous My husband brought my car in for the low tire pressure when the weather dropped down. Mechanic put regular air in my Nissan Altima. I know how to pu My husband brought my car in for the low tire pressure when the weather dropped down. Mechanic put regular air in my Nissan Altima. I know how to put regular air in my tires thank you. We bring it in to get nitrogen filled. We left message to management regarding the mistake and never got a call back. Just today we went back to dealer to get an oil change and they wanted to charge us to replace the nitrogen in my tires. Unbelievable! And we were loyal customers in that dealer. More

2 HOUR OIL CHANGE I called and made an appointment for a oil change ,No up's No extras ,I arrived right on time at 1:00 and I didn't get my Nissan Titan back for 2 hou I called and made an appointment for a oil change ,No up's No extras ,I arrived right on time at 1:00 and I didn't get my Nissan Titan back for 2 hours ...2 HOURS ... An oil change is 15 minutes , What took Sooo Looong ??? I was hour and 15 minutes late getting back to Work , Not Good ... More

This was a wonderful experience ,everyone was very friendly. I will buy my next car at universal Nissan. I and my husband have brought cars there, and we will not go anywhere else our sales ag friendly. I will buy my next car at universal Nissan. I and my husband have brought cars there, and we will not go anywhere else our sales agent CJ. was so nice and universal work with us The whole experience was great !! More

I gave the ratings I did because the person that look after me was very helpful. It was raining and came with an umbrella to get me. while waiting he bought me coffee and water, and he was very friendly. after me was very helpful. It was raining and came with an umbrella to get me. while waiting he bought me coffee and water, and he was very friendly. he has a great customer service personality. I was very pleased More

I would like to express my sincere appreciation to the great team of people at Universal Nissan Orlando Florida. I reside in Michigan and everything was done over the phone. I was so impressed with the great team of people at Universal Nissan Orlando Florida. I reside in Michigan and everything was done over the phone. I was so impressed with the friendliness and experience of Universal Nissan's staff and I give them a Rating of an A+. Thank you Eduardo & Dahlia for making the vehicle transport to Michigan a big success. I will buy all my vehicles from Universal Nissan and I will definitely will tell other what a great place to shop for a new or used vehicle. Thank you so very much and I couldn't be more happier with my new 370z. Thanks again Eduardo & dahlia John B. Tonack www.universal-nissan.com/index.hhtm More

This Dealership has gone downhill in a Bad way ! Their Parts Dept. overprices parts (Compared to other area Nissan Dealership's) by 10% or more ! When you call for parts , they act as if they are doing yo Parts Dept. overprices parts (Compared to other area Nissan Dealership's) by 10% or more ! When you call for parts , they act as if they are doing you the CUSTOMER a favor by looking a part/price up !?!? The Service Advisor I spoke with to have work done to my vehicle also had a serious attitude problem , know it all that doesn't listen to a word you say to them about the problem experienced , again I thought I was the customer paying for a service not a charity case asking for a donation ! I had a friend who recently purchased a Sonata , a friend of a friend who knew a salesperson that could get him a great deal on a used Sonata . Long story short , they jerked his chain over and over till he walked away and was contacted by the GM of the Dealership three days later , asked if he was still interested in the car, the friend told him "are you serious ! " , he then told the GM what had taken place about switch and baiting the price the GM replied "I had no Idea"and apologized. The GM made right on the deal , but he obviously doesn't realize the shysters he has employed at his dealership ! I bought a car from them back in 2003 and from then till now is like night and day.*** Warning*** , take your business somewhere else , Universal Nissan doesn't respect you as a customer nor does this Dealership doesn't deserve your hard earned dollars ! More

very good serv clean facilities good knolege of my car peple know wat to doo to fix my car problems.. I recomend this dealers very good please to buy a new car or car service........thanks juan ramos peple know wat to doo to fix my car problems.. I recomend this dealers very good please to buy a new car or car service........thanks juan ramos More

I would not recommend to anybody to service their car at Universal Nissan. I have Nissan myself and I love the car, however the service experience was horrible. I made an appointment for Tuesday and took da Universal Nissan. I have Nissan myself and I love the car, however the service experience was horrible. I made an appointment for Tuesday and took day off so that they can do safety inspection for my car. I dropped of the car around 8am and was told it will be ready for pick up at 2pm, however at 1pm I received a phone call from service technician telling me he won't be able to get to my car today and if I want the service I need to leave it overnight and pick up next day in the morning. Needless to say half a day was wasted. I just wish they would tell me earlier that they are overbooked and will not be able to perform the service and I had an option to take it somewhere else. More