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Universal Nissan - Service Center

Orlando, FL

4.3
146 Reviews
Call Service Center (407) 926-7000

146 Reviews of Universal Nissan - Service Center

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May 09, 2023

The dealership works very hard to provide for the customers They are trustworthy and make customers feel like family More

by vimadj
Recommend Dealer
Yes
Employees Worked With
Ivan
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May 10, 2023 -

Universal Nissan responded

Thank you so much for taking the time to share your experience with us. We truly value your business! Congrats on your new ride!! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

Helpful
May 08, 2023

Warm and friendly The good gentleman who served me, warmly welcomed me to Nissan and explained to me the service to b undertaken and the estimated time and cost, all in a gentle and professional manner More

by HEATHERELAINESTRACHAN
Recommend Dealer
Yes
Employees Worked With
5
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May 09, 2023 -

Universal Nissan responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

Helpful
May 05, 2023

Very disappointed that I wasn't able to use my $75 discount coupon Thank you very much More

by KKKINGS1261
Recommend Dealer
Yes
Employees Worked With
Alexandra
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May 05, 2023 -

Universal Nissan responded

Thank you for this feedback. Our goal is to make sure everyone who walks through the door leaves happy, and we're sorry that we fell short here. Please don't hesitate to reach out to us directly if you'd like to discuss this matter in more detail. Thank you for choosing Universal Nissan, we hope to see you again! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

Helpful
May 02, 2023

The people were good, but the service was average. If not fair. With an appointment, I waited four hours for oil, change, tire, rotation, and service maintenance. That is bizarre. More

by PPAMEL.ZEE1
Recommend Dealer
Yes
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May 02, 2023 -

Universal Nissan responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

Helpful
May 02, 2023

Very expedient and professional despite being super busy. Himanshu was very helpful and kept his word on the timeliness for completion. More

by GEOFFREYSTER
Recommend Dealer
Yes
Employees Worked With
Himanshu Patel
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May 02, 2023 -

Universal Nissan responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Universal Nissan to be a positive one. Please don't hesitate to reach out if you need anything else. Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

Helpful
May 01, 2023

Julian sanchez 5 excellent very nice service ,keep me informed a long the way of the maintenance ,answer all my questions in a timely manner. that is excellent job More

by MONIQUE.FDEZ
Recommend Dealer
Yes
Employees Worked With
5
Report | Print
May 02, 2023 -

Universal Nissan responded

Monique, Here at Universal Nissan, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience with Julian , and it was a pleasure having you at the dealership. We appreciate your review! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

Helpful
April 29, 2023

Nick and the service department at Universal Nissan are top notch! Highly recommended! Great Team! More

by Dr.brown100055
Recommend Dealer
Yes
Employees Worked With
Nick
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Apr 30, 2023 -

Universal Nissan responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

Helpful
April 29, 2023

The wait was long but Jimmy explained that it would take 3-4 hrs. He was exceptionally professional More

by Valeenabington
Recommend Dealer
Yes
Employees Worked With
Jimmy
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May 01, 2023 -

Universal Nissan responded

Valeen, Thank you for taking the time to share your thoughts on working with Jimmy and our team. We're glad to hear we delivered such a great experience! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

Helpful
April 28, 2023

Good Great experience with good customer service Clean dealship Nice waiting room with food bar More

by benficagirl89
Recommend Dealer
Yes
Employees Worked With
Juan
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Apr 28, 2023 -

Universal Nissan responded

Thank you so much for taking the time to share your experience with us. We truly value your business! Congrats on your new ride!! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

Helpful
April 26, 2023

The service was great. The information was explained clearly for me to understand. I even had the opportunity to ask questions and received answers. More

by user456
Recommend Dealer
Yes
Employees Worked With
Colin
Report | Print
Apr 27, 2023 -

Universal Nissan responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Universal Nissan! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

Helpful
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