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Vision Buick GMC - Service Center

Rochester, NY

3.8
401 Reviews
Call Service Center (585) 673-7223

401 Reviews of Vision Buick GMC - Service Center

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May 27, 2024

Although my sales experience was outstanding the service department seems little overwhelmed at times.The wait times are somewhat long but overall service to my vehicle was standard. More

by breadgibby2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald
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Helpful
May 27, 2024

On going problem and they can't figure it out ,4 times in shop ! About 16 hrs . More

by 03rleigh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick S.
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
May 26, 2024

No call back on weather gmc or vision was going to cover a on going problem More

by JSHOEMAKER2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Hutt
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
May 25, 2024

I love the car and price but the communication between salesman and manager was terrible. More

by ANNESMITH3163
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I didn't work with any of these people. A guy named Michael was salesman. He was nice but again terrible communication. I made Saleman manager aware and am still waiting to hear back a month later.
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Helpful
May 23, 2024

Friendly, and helpful managers. All around great dealership. Easy to get an appointment. Service performed in a timely manner. More

by KENCU03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2024 -

Vision Buick GMC responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

Helpful
May 23, 2024

This place scammed me out of my free oil changes. Do not buy a car from them. More

by NO-REPLY-QCHHNSLP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick S.
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2024 -

Vision Buick GMC responded

"NO-REPLY-QCHHNSLP" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Helpful
May 18, 2024

Very patient, great customer care and exceptional repair and maintenance of my vehicle. Kept me informed throughout each of the repairs and maintenance. More

by EXPECTATION4KIDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2024 -

Vision Buick GMC responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

Helpful
May 18, 2024

Pleasant and timely made the wait easy. Amenities also helped no surprises Charges all explained up front More

by MBERNHARD46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle P.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2024 -

Vision Buick GMC responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

Helpful
May 17, 2024

Pleasant people, great service, quick and fast, was in and out in no time. A nice experience. More

by QUEENSIERRA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember names
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May 17, 2024 -

Vision Buick GMC responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

Helpful
May 17, 2024

My car had to be towed to the dealership and within less than 24 hours had it back to me. More

by karen.morabito
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lewis
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May 17, 2024 -

Vision Buick GMC responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

Helpful
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