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Volkswagen of Downtown Chicago

Chicago, IL

Overview
Employees
Reviews
Vehicles
4.5
2,969 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided. "Das Auto"
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1111 N Clark St

Chicago, IL

60610

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Showing 2,969 reviews

November 07, 2021

Mike Z, Matt K, and Preston S spent almost an entire month helping me decide which car would be best for me and if I would be happier leasing or buying. I honestly could not get over how patient and kno More

by maylynmartinez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Zafiriou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Kutyna, Preston Sokol
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Nov 08, 2021 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Maylyn, and we look forward to working with you again.

November 06, 2021

They made the car buying process extremely quick and easy. The car was out front and ready for my test drive when I arrived and everything went quickly after that More

by nrichards5595
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Preston Sokol
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Nov 06, 2021 -

Volkswagen of Downtown Chicago responded

Thank you for choosing Volkswagen of Downtown Chicago, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 06, 2021

Terrible, I got my car back with screws not screwed back on and this under the hood not put back in place More

by COREY_198303
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Herberto Delgado
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 23, 2021 -

Volkswagen of Downtown Chicago responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to Bill Dolan at 312-628-4848.to let him know the best way to contact you and he will reach out.

November 03, 2021

I made an appointment. I showed up a little late. There were no issues. Luis the technician said it would be 2 to 4 hours and he called me three hours later and said I was done. Great communication, easy d More

by JACK P
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2021 -

Volkswagen of Downtown Chicago responded

We appreciate your business and our team looks forward to serving you again soon!

November 03, 2021

Love the Photo. Mike has always been available to talk about the new VW in stock. More

by Bruno54
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angie Berg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Zafiriou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shaun Scriven
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joanna Davila, Nick Freeman, John Sheehy, Braden Carson, Matt Sanchez, Preston Sokol
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Nov 04, 2021 -

Volkswagen of Downtown Chicago responded

We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.

November 03, 2021

Very helpful and worked super hard to get me the car I wanted in time! More

by michaela.cavanagh
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Freeman, Braden Carson
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Nov 03, 2021 -

Volkswagen of Downtown Chicago responded

Michaela, Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

November 03, 2021

They were very helpful in providing info about the used car I wanted. Very transparent and straightforward. More

by Ben Cruse
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Davila, Matt Kutyna
Report | Print
Nov 04, 2021 -

Volkswagen of Downtown Chicago responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Volkswagen of Downtown Chicago!

November 02, 2021

Great communication and fast service. They were very attentive and even provided a Lyft to my destination. More

by bcue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Khamsot
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Nov 02, 2021 -

Volkswagen of Downtown Chicago responded

Thank you for choosing Volkswagen of Downtown Chicago! We appreciate your feedback and five-star rating. We're glad we were able to help, and we hope to see you again!

November 02, 2021

Clean and conveniently located. Has everything you need to make the time you are going to be spending there as comfortable as possible. More

by azulee19
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Davila
Report | Print
Nov 02, 2021 -

Volkswagen of Downtown Chicago responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Downtown Chicago.

November 02, 2021

Unclear on vehicle detail, some of the sales representatives doesn’t know what they’re doing and the details of the car that they’re trying to sell. Long wait and unprofessional experience. Only More

by k.zhang10
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shaun Scriven
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John , Mark Newton
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Nov 19, 2021 -

Volkswagen of Downtown Chicago responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please reach out to Matt Kutyna or Michael Zafiriou at 312-628-4839. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

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