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Volkswagen of Downtown Chicago
Chicago, IL
2,968 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 2,968 reviews
September 20, 2021
I am STILL Waiting for repir my car an waiting and waiting and my car is no good waiting and my car is no good More
by mayte469
Verified CustomerEmployees Worked With
September 18, 2021
In addition to annual service, we needed a repair to the transmission. The work was timely, and the transmission now works well. Unfortunately, the garage manager where we park found scratched paint the nex transmission. The work was timely, and the transmission now works well. Unfortunately, the garage manager where we park found scratched paint the next day over the right rear wheel. While we don’t know for sure that this happened at VW, the timing makes us suspicious. We have had one pleasant interaction with the VW service manager. But, since then, it has become simply unproductive phone tag. More
by mhyman420
Employees Worked With
Bill Dolan, Miguel Meza
September 17, 2021
There was a slight hiccup with my scheduling and it wasn’t showing in the system; however, when I showed up and it wasn’t reflecting I had an appointment, they still saw me. Customer service is their s wasn’t showing in the system; however, when I showed up and it wasn’t reflecting I had an appointment, they still saw me. Customer service is their specialty. More
by CHRISTOPHER.REEL
Employees Worked With
Miguel Meza
September 16, 2021
Scheduled time to visit, car wasn't ready when we came. Had to ride with sales associate to a garage to test drive a filthy car (fried chicken, socks, etc. still in the car.) Still decided to purchase the Had to ride with sales associate to a garage to test drive a filthy car (fried chicken, socks, etc. still in the car.) Still decided to purchase the car, asking that the car please be detailed before sale and they agreed and said it would be detailed the next day. I stated I wanted to purchase online - the sales associate agreed and then somehow when it came time to sign docs, I was being asked to come in to the store again. They were able to change back to online purchase and schedule a delivery to my home. I asked then that they confirm the car was detailed, and they confirmed. When the car was delivered, I noticed it wasn't clean and pointed out dirt in the seat. Was told "I confirmed myself it was detailed before I brought it. They must have just missed that spot". I opened the back door and the fried chicken and sock were still sitting there. Now I have to take my personal time to drive the car into the city to have it detailed. Unacceptable. More
by 813kris
Employees Worked With
Joanna Davila
September 16, 2021
