Volkswagen of Downtown Chicago

Check in and servicing process was easy. I was a little disappointed that I had an appointment at 7:30am and learned that the servicing technicians started work at 8am, but was pleased that my car appeared disappointed that I had an appointment at 7:30am and learned that the servicing technicians started work at 8am, but was pleased that my car appeared to be serviced first and I was in/out in a reasonable amount of time. More

I was under the impression that when I got my car back I was going to have a full tank of gas. When I purchased it the week earlier it was to late in the day & that is why I brought it in. Instead I got it was going to have a full tank of gas. When I purchased it the week earlier it was to late in the day & that is why I brought it in. Instead I got it back w/ less than 10 miles left in the tank. More

The service was speedy and very professional. I was able to drop off and pick up my vehicle when I wanted. I'm pleased overall. to drop off and pick up my vehicle when I wanted. I'm pleased overall. More

Great service, Miguel is very good at communicating, and keeps you updated on the goings on with your car. I can highly recommend him. Pricing is a little high, but they do a good job. keeps you updated on the goings on with your car. I can highly recommend him. Pricing is a little high, but they do a good job. More

Angie was very professional and it was as positive of a car buying experience could be. We would definitely recommend her and the dealership to anyone in the Chicago area.... car buying experience could be. We would definitely recommend her and the dealership to anyone in the Chicago area.... More

Grateful to be able to have my car serviced with short notice before a holiday weekend. I called to make an appointment, and although they were booked, they offered walk in service between 9 am to 11am. notice before a holiday weekend. I called to make an appointment, and although they were booked, they offered walk in service between 9 am to 11am. Which was perfect. I was able to bring my car in and take advantage of the Lyft ride to my office. Within a few hours my car was inspected and was provided estimates for future maintenance. Plus I used a coupon that I received in the mail. A win, win, for the timing and flexibility given to me. More

Always had a positive experience and I have serviced multiple Jettas there over the years. Service department staff are courteous and professional. The text updates are a plus. multiple Jettas there over the years. Service department staff are courteous and professional. The text updates are a plus. More

Great Guys. Great follow up. Did what they told me they would do. Got in and out in a timely manner. I will be back. I buy all of my parts from them would do. Got in and out in a timely manner. I will be back. I buy all of my parts from them More

Herberto scheduled my appointment and was very thorough with the service to be performed. They performed an upcoming service so that I wouldn't need to come back. Miguel arranged for a Lyft to get me to with the service to be performed. They performed an upcoming service so that I wouldn't need to come back. Miguel arranged for a Lyft to get me to work. I was very satisfied More

Awesome place to buy a car! Left out with exactly what we wanted. Definitely will come back for all of my vehicle purchases. Nice people and nice location. wanted. Definitely will come back for all of my vehicle purchases. Nice people and nice location. More