Volkswagen of Downtown Chicago

Engine light came on Saturday afternoon, drove it right to the VDC. Heberto called early Monday with the diagnosis (ignition coil blown), order the parts, did the repair early Tuesday (at reasonable cost) to the VDC. Heberto called early Monday with the diagnosis (ignition coil blown), order the parts, did the repair early Tuesday (at reasonable cost) and valeted the car back to our home at no charge. Thanks to Heberto and the VDC team for impeccable service. Paul - Bucktown, Chicago More

great job. since the fault on my electrical sockets was just a fuse, I was a little flustered that they charged me $190 for that, but what are you gonna do... just a fuse, I was a little flustered that they charged me $190 for that, but what are you gonna do... More

I like to come to this place. Great service! Adam was very helpful. Always comes with additional info. He takes time and answer all your questions. very helpful. Always comes with additional info. He takes time and answer all your questions. More

Problem not completely solved, but I think that is a Volkswagon issue, not the dealer issue. At one point, trying to get hold of service, I was transferred and hung up on, so I was not pleased with tha Volkswagon issue, not the dealer issue. At one point, trying to get hold of service, I was transferred and hung up on, so I was not pleased with that. However, overall Adam was professional and courteous. I also was not happy I received a solicitation call from VW of Downtown at a time when I was trying to get this service issue resolved. It added to the confusion, as I thought it was a service person calling me. More

While the sales person was personable and helpful with various things, I was "sold" what was portrayed as a convenient service for getting out of state registration, license, and title, and wasn't aware t various things, I was "sold" what was portrayed as a convenient service for getting out of state registration, license, and title, and wasn't aware that "service" was going to cost an extra $175. The slow response meant I didn't get the plates until nearly a month after the temp drive-home sticker expired, and still haven't gotten the title over 2 months later. Also, I was told there was "several" months factory warranty left, with the clear implication it was good into mid year (purchase at end of January). I checked the local BMW dealer on 4/7 and was told it expired 31 March. Not quite "several months." The car is developing a vibration that I expected would be covered under the remaining oem warranty which I will now have to cover out of pocket. NOT HAPPY More

Adam was a huge help, nice guy. everyone there was very helpful and kind. i’ll sure go back there next time to get my car serviced. keep up the great work! helpful and kind. i’ll sure go back there next time to get my car serviced. keep up the great work! More

i came in late on a Saturday to do a test drive and anthony was great. he took me for a test drive and i ended up buying a different car. very professional and knowledgeable. the whole staff was very p anthony was great. he took me for a test drive and i ended up buying a different car. very professional and knowledgeable. the whole staff was very patient and i know i made the right choice. I will recommend vw downtown chicago to my friends. thanks staff you were great More

Angle was EXCEPTIONAL, I felt like I was buying a car with a friend the entrire time. She was honest, did what she said she was going to do, and went above and beyond. She kept me in the loop the entir with a friend the entrire time. She was honest, did what she said she was going to do, and went above and beyond. She kept me in the loop the entire time while finance ran the numbers and even helped me clean out the car that I decided to trade-in. I was in a hurry so I came back a few days later and she showed me all of the features of the car. Everyone I spoke with was SO NICE. Hands down, the best car buying experience I have ever had. More

Herberto is a great service representative. He kept me updated on the status of my car and he has good communication skills. Thank you very much. updated on the status of my car and he has good communication skills. Thank you very much. More

Bertolino was very helpful and responsive. When needed some help he called on Bill who was also responsive. Would recommend to my friends. Thank you some help he called on Bill who was also responsive. Would recommend to my friends. Thank you More