Volkswagen of Downtown Chicago

You are liars. My car has not been repaired for two months. I will never go back to buy a car, all the people I know, I won’t let them go to your store months. I will never go back to buy a car, all the people I know, I won’t let them go to your store More

Appreciated the service by Herberto. Trust and confidence are important in any business dealings and that's how I feel about the service from Herberto, confidence are important in any business dealings and that's how I feel about the service from Herberto, More

John took excellent care of my girlfriend and I from the second we walked in the door. He was very knowledgeable about all of the cars we were interested in and gave us his honest opinion when we asked for second we walked in the door. He was very knowledgeable about all of the cars we were interested in and gave us his honest opinion when we asked for it. We went to a few dealerships before VW of Downtown Chicago and the entire vibe here was welcoming and professional. 10/10 recommend! More

All great workers everyone seem to love their job and know how to do it well everyone was well experienced and knowledgeable great service great people all around I give it five stars know how to do it well everyone was well experienced and knowledgeable great service great people all around I give it five stars More

Chris Smith my salesperson was AWESOME👍He walked me through process with a lot of knowledge about vehicle that I think was cool also. Good Man. through process with a lot of knowledge about vehicle that I think was cool also. Good Man. More

I found a certified VW Tiguan online, made an appointment and met with Angie. She made me feel very comfortable, explained everything from start to finish and has helped me through my questions post purchasi and met with Angie. She made me feel very comfortable, explained everything from start to finish and has helped me through my questions post purchasing the car. I didn't anticipate purchasing the car that day, but I am glad I did, and it was an overall painless experience. The finance department was kind and not too pushy with pushing extra packages. This was my first time purchasing a car, and I look forward to returning when I'm ready for another VW. Thank you Angie and team. More

I had a great experience working with Kenny and his manager and ultimately purchased a 2021 Tiguan. Kenny was very knowledgeable and helpful and put me right at ease, which was so important for me as a manager and ultimately purchased a 2021 Tiguan. Kenny was very knowledgeable and helpful and put me right at ease, which was so important for me as a first time car buyer. I never once felt pressured and I felt that he really was trying to work with me to get the best deal. He offered great advice to help in the decision-making process. I ended up with a new car that fit in my budget! I would highly recommend going to this dealership and Kenny to buy a car!! More

Everything was done very well. My car was ready sooner then expected. Adam is always friendly and knowledgeable. Adam always keeps you uodate on the service. then expected. Adam is always friendly and knowledgeable. Adam always keeps you uodate on the service. More

The service department here is easily the best I've ever experienced. Friendly, knowledgeable, and they went above and beyond my expectations. I felt like my car was in good hands, and put me at ease, knowi experienced. Friendly, knowledgeable, and they went above and beyond my expectations. I felt like my car was in good hands, and put me at ease, knowing they were going to resolve my issue. Everyone I interacted with was wonderful, but specifically Miguel Meza. He kept me informed through the entire process, and his customer service skills are top-notch. Thank you! More

Miguel (my service rep) was very helpful, honest, and patient. He answered all of my questions, hooked me up with lyft rides to and from the location, and was overall very nice. patient. He answered all of my questions, hooked me up with lyft rides to and from the location, and was overall very nice. More