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Volkswagen of Downtown Chicago
Chicago, IL
3,064 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 3,064 reviews
February 22, 2021
Loved the organization of the service dept. The overall customer service of THIS dealership is superb.. Need to offer car rental to all patrons.. THANK YOU!! customer service of THIS dealership is superb.. Need to offer car rental to all patrons.. THANK YOU!! More
by COMMISSIONEDONE
Verified CustomerEmployees Worked With
February 22, 2021
Volkswagen of Downtown Chicago always provides fast service, has a helpful and knowledgable staff, and regularly calls with updates on the status of my vehicle. service, has a helpful and knowledgable staff, and regularly calls with updates on the status of my vehicle. More
by MICHAEL.P.BEEM
Employees Worked With
February 22, 2021
Downtown VW Service was Fast, efficient and Convenient. All I can ask for in Auto service!! Thanks for making my 3 year service easy and fast. All I can ask for in Auto service!! Thanks for making my 3 year service easy and fast. More
by WDSKIPP
Employees Worked With
Miguel Meza, Gerardo Negrete
February 22, 2021
Excellent team, outstanding staffs and superb services! It has always been a joy to come back to the Downtown VW Service for anything that I need, from maintenance (oil change, etc) to any other minor issu It has always been a joy to come back to the Downtown VW Service for anything that I need, from maintenance (oil change, etc) to any other minor issues. More
by KLK
February 21, 2021
Outstanding customer service! Joanna is personable and committed to making her customers feel like they made the right choice! She follows thru and is always checking back in with you!! I have stayed wi committed to making her customers feel like they made the right choice! She follows thru and is always checking back in with you!! I have stayed with the dealership after all of these years because of her!! More
by gdrease
Employees Worked With
Joanna Davila
February 19, 2021
My experience is always a pleasurable one, every time I My experience is always a pleasurable one, every time I get my car serviced. The serviceman (Adam) is very professional and provides detailed informa My experience is always a pleasurable one, every time I get my car serviced. The serviceman (Adam) is very professional and provides detailed information regarding the status of my car and the next steps in the process, if necessary. I like working with Adam because he has a calm spirit and is attentive to the customer. He is appreciated. More
by TEEJOANS
Employees Worked With
Adam Khamsot
February 19, 2021
The team was helpful and professional. They did their best to find me the best car and deal. I visited the dealership two times and both times Angie walked me through all options and promotions. best to find me the best car and deal. I visited the dealership two times and both times Angie walked me through all options and promotions. More
by tirdadkiamanesh
February 18, 2021
They were very fair and straight forward. When I asked if they could meet my price, Kenny got back to me right away and made the deal happen. if they could meet my price, Kenny got back to me right away and made the deal happen. More
by Jtsenes
Employees Worked With
Kenny Akpan, Frank Stanghellini
February 17, 2021
Volkswagen of Chicago is hands down the best dealer I had the pleasure doing business with. There sales man John sheehy made buying my new truck and trading in my old car simple and hassle free! So if your l the pleasure doing business with. There sales man John sheehy made buying my new truck and trading in my old car simple and hassle free! So if your looking for a great dealer to shop at choose Volkswagen of downtown Chicago and if your looking for an amazing sales man choose John sheehy! More
by errico.rocco
Employees Worked With
John Sheehy
February 15, 2021
John was very insightful and kind. He assisted me in answering all of my questions and concerns. I initially came there for auto service but with John’s help, I was able to purchase the car of my dream answering all of my questions and concerns. I initially came there for auto service but with John’s help, I was able to purchase the car of my dreams! Thank you John and VW Downtown Chicago! More
by NASHUBA.HUDSON
