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Volkswagen of Downtown Chicago
Chicago, IL
3,067 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 3,067 reviews
Verified Customer
January 26, 2021
The entire team was great to work with. Everyone was professional and covid safe. I know most the dealing with a car being away. This team made it a breeze! Thanks again professional and covid safe. I know most the dealing with a car being away. This team made it a breeze! Thanks again More
by alexknut
January 25, 2021
We were able to get a very timely appointment, and the fuel filter install was done on time, and both Luis and Adam were a great team. Thanks fuel filter install was done on time, and both Luis and Adam were a great team. Thanks More
by BOB.DOUGLAS53
January 25, 2021
If you are considering a new VW, I strongly recommend contacting Joanna Davila. She was the first person to greet me and Joanna knows her product extremely well, Joanna is professional and very easy to w contacting Joanna Davila. She was the first person to greet me and Joanna knows her product extremely well, Joanna is professional and very easy to work with. Car buying can be stressful, Joanna made sure it wasn’t. More
by Craig S
January 24, 2021
After a traumatic experience getting my car stolen at gunpoint, the team at VW made me feel welcome and safe in finding me a new car. Angie, my salesperson, was kind, not pushy, and made the experience o gunpoint, the team at VW made me feel welcome and safe in finding me a new car. Angie, my salesperson, was kind, not pushy, and made the experience of buying a car less stressful! I had been in a couple different dealerships looking for a new car, and because I am young, no one took me seriously. Angie immediately took me on and didn't brush me off . Not that I'll need a car for 6+ years, but if I do, I will be back. More
by rebecca-55
Employees Worked With
January 21, 2021
Friendly and knowledgeable staff. Pleasant and comfortable space. They found what I was looking for. Even the trade in process was smooth and simple. Finance was easy and no heavy sell or pressur comfortable space. They found what I was looking for. Even the trade in process was smooth and simple. Finance was easy and no heavy sell or pressure for add-ons. Joanna’s energy is intoxicating in all the right ways! More
by J
Employees Worked With
Other Employees :
Joanna Davila, Boris Nikolov, Bill Dolan, Braden Carson
January 21, 2021
Great service. Associates are very courteous and knowledgeable. Extra perks with Uber and follow-through phone calls and texts. I wouldn't go anywhere else! knowledgeable. Extra perks with Uber and follow-through phone calls and texts. I wouldn't go anywhere else! More
by DORISAYRES
Employees Worked With
January 20, 2021
Great customer service. Great team to deal with. Vehicle is always in great hands when I bring vehicle for service. Keep up the great work. is always in great hands when I bring vehicle for service. Keep up the great work. More
by SERVANDOLOPEZ
Employees Worked With
Other Employees :
Adam Khamsot, Miguel Meza, Gerardo Negrete
January 20, 2021
Great service as always, Beto always bring the best experience ever, work wise as done right at the first time, at the moment of pick up easy & clean. experience ever, work wise as done right at the first time, at the moment of pick up easy & clean. More
by LUISPADILLA1211
Employees Worked With
January 18, 2021
I visited many dealerships throughout Chicago and although I didn’t end up going with the Tiguan, working with Bill at VW was the best service I was provided by far. I would highly recommend the Tigu although I didn’t end up going with the Tiguan, working with Bill at VW was the best service I was provided by far. I would highly recommend the Tiguan and VW of Chicago. More
by C. Brown
Employees Worked With
Bill Prince
