Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Volkswagen of Downtown Chicago
Chicago, IL
3,067 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,067 reviews
December 15, 2020
Miguel was professional. He answered all questions asked. When I asked about Lyft, he offered to order one. He gave good customer service by being friendly and courteous. When I asked about Lyft, he offered to order one. He gave good customer service by being friendly and courteous. More
by LINMAR62
Verified CustomerEmployees Worked With
Miguel Meza
December 14, 2020
I have worked with Adam a number of times. He is always courteous, quick to return calls, and thorough and patient when answering my many questions. Also, I am a lifetime VW owner and have serviced my car courteous, quick to return calls, and thorough and patient when answering my many questions. Also, I am a lifetime VW owner and have serviced my cars exclusively at this dealership (and its predecessors) for service ever since I moved to Chicago. By following their service advice, my first VW lasted 20 years. I "retired" my second one this summer after 23 years, and it was still running well. I hope that, with the help of VW of Downtown Chicago, my third VW will also enjoy such a long life. More
by charsoby
Employees Worked With
Adam Khamsot
December 13, 2020
Bill did an excellent job identifying my needs. His customer service is the only reason that I keep coming back to Volkswagen of Downtown Chicago. customer service is the only reason that I keep coming back to Volkswagen of Downtown Chicago. More
by VW Guy
Employees Worked With
Bill Prince, Tracy Wilson
December 13, 2020
Great service from Angie berg and the team involved.received a great offer for a new car and in just 1 day everything was handled involved.received a great offer for a new car and in just 1 day everything was handled More
by Gerald.obritzberger
December 12, 2020
First of all, I am so happy that this dealership gave me the price that I wanted. The sales person is very helpful. I would definitely recommend people to buy car at this dealership. the price that I wanted. The sales person is very helpful. I would definitely recommend people to buy car at this dealership. More
by Michaelc1028
Employees Worked With
December 11, 2020
Angie and Frank were outstanding! Not your typical sales people. So kind and personable. I live 2 hours away and I would make the drive to do business here again! people. So kind and personable. I live 2 hours away and I would make the drive to do business here again! More
by CB54
December 11, 2020
Great service. Very quick and responsive service. Service advisor gave very detailed information on what was recommended and done to vehicle. I would recommend location. advisor gave very detailed information on what was recommended and done to vehicle. I would recommend location. More
by MEILMOY
Employees Worked With
December 10, 2020
Excellent service, friendly salespeople, and an all around good experience. They seem to go the extra mile for their customers. I was only there for a quick service and was treated very well. around good experience. They seem to go the extra mile for their customers. I was only there for a quick service and was treated very well. More
by ANDREWVARGO13
December 10, 2020
They took care me right away. From the moment they picked up the phone to when I brought in my car everyone was very welcoming and kind. Great Service. up the phone to when I brought in my car everyone was very welcoming and kind. Great Service. More
by LAZUCENA2011
