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Volkswagen of Ocala - Service Center

Ocala, FL

4.7
652 Reviews
Call Service Center (352) 387-1330

652 Reviews of Volkswagen of Ocala - Service Center

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May 20, 2024

Very professional staff at Volkswagen. Very happy to have bought a vehicle there! Appreciate it David. More

by BEAULAURIERTHOMAS2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Peralta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fez Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2024 -

Volkswagen of Ocala responded

Thank you for your kind words! We're thrilled to hear you had a positive experience with our professional staff. We'll be sure to pass along your appreciation to David. Enjoy your new vehicle!

Helpful
May 16, 2024

Excellent service I got a problem with the air conditioning give me and appointment fixed the same day.nice and clean place More

by lizette_13pr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Vallejos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2024 -

Volkswagen of Ocala responded

Thank you for your review! We're glad we could quickly resolve your air conditioning issue and that you found our facility nice and clean. We appreciate your feedback and look forward to assisting you again!

Helpful
May 08, 2024

Just 1 word “ perfect” services , friendly peoples, helpful, great shop, great waiting room with beverages and snacks More

by j.lovric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky Vallejos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 10, 2024 -

Volkswagen of Ocala responded

Thank you for your positive feedback! We're delighted to hear that you found our services perfect and our team friendly and helpful. If you ever need anything else or have any questions, please don't hesitate to reach out. We appreciate your business and look forward to serving you again!

Helpful
May 06, 2024

Went in for a tire issue, went in and they took care of it, Fez is wonderful. More

by mimeta21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Schlenker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Lein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Vallejos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ivon
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May 10, 2024 -

Volkswagen of Ocala responded

We are so glad Fez and our team could get you back on the road safely! Thank you so much for taking the time to leave us a 5 star review.

Helpful 1
May 02, 2024

We moved from Ohio to the area in 2022 with our VW Atlas. Danny was my first service technician, and now the service manger. While service team is great, Danny really stands out. Recently my car was in f More

by A_Baker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Schlenker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2024 -

Volkswagen of Ocala responded

Thank you for taking the time to share your experience with us! We're thrilled to hear that Danny and our service team went above and beyond to ensure your satisfaction. It's our priority to provide exceptional service to all our customers, and Danny's attention to detail and dedication to your needs exemplify our commitment to excellence. We're grateful for your loyalty and trust in choosing to drive the extra distance to work with us. Rest assured, we'll continue to strive for excellence and provide you with the top-notch service you deserve. We look forward to serving you again in the future!

Helpful
May 01, 2024

They are the only vw dealer kinda close so they better be good They are friendly in all departments They try to get you in and out Usually help solve issues fast More

by lindaandfab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Schlenker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Vallejos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 08, 2024 -

Volkswagen of Ocala responded

We are so glad we could meet your expectations in every department! Thank you so much for the 5 star review and for trusting with your VW.

Helpful
April 30, 2024

The people here are very accommodating and very efficient with how they get things done More

by crcast123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Schlenker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Vallejos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 08, 2024 -

Volkswagen of Ocala responded

We are so glad you enjoyed your visit, thank you so much for taking the time to leave us a 5 star review!

Helpful
April 29, 2024

Very nice waiting room. Friendly and proficient service. My Taos was ready when promised. I will definitely use them again. More

by maryann41354
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fez
Report | Print
May 08, 2024 -

Volkswagen of Ocala responded

We are so glad you enjoyed your visit, thank you so much for the 5 star review and for trusting us with your Taos!

Helpful 1
April 29, 2024

Had an oil change and tire rotation also had an issue with my driver side seat and it was taken care off. More

by JDTD2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky Vallejos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 08, 2024 -

Volkswagen of Ocala responded

We are so glad we could get your vehicle taken care of, thank you so much for the 5 star review!

Helpful
April 25, 2024

I paid over $1600 for a carbon buildup clean out. Picked my car up on a Monday. The very next day, I got an emergent flashing red light indicating there was no oil in the car. They failed to check a More

by marcilyn.mills
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Fez
Report | Print
May 02, 2024 -

Volkswagen of Ocala responded

We are deeply sorry to hear about your recent experience with us. Your feedback is incredibly important, and we apologize for the oversight that occurred during your service visit. It is unacceptable that your car was returned to you without a proper oil check, leading to a potentially harmful situation for your engine. We understand the seriousness of this matter and want to assure you that we are taking immediate steps to address and rectify the situation. Our team is committed to providing high-quality service and ensuring the safety and satisfaction of our customers. Your concerns have been noted, and we will be reviewing our processes to prevent such incidents from happening in the future. Please accept our sincerest apologies for the inconvenience and stress this may have caused. We greatly value your trust and confidence in us, and we are dedicated to regaining your faith in our competency. If there is anything we can do to make this right or assist you further, please do not hesitate to reach out to us. Thank you for bringing this to our attention, and we appreciate the opportunity to improve based on your feedback.

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