Stellar Advisor - Caring for a Classic
This past week, my Lexus ES300 was at Lexus Auto Mall in Tucson, AZ, under the direction of my advisor, Peggy Maben. Although, the car went in for an oil change, she and I decided to rotate the tires earlier than mileage indicated. Once the wheels were off, well, let’s just say Peggy had myriad matters to address and orchestrate. If you think I don’t care for my car in a timely manner, you are oh so mistaken. Peggy and I are on top of it, whatever it entails. She’s an exceptional listener and follows through on every aspect to the customer’s satisfaction. Once a technician determines a problem(s), she explains the scenario in a way that the customer understands without talking down to them. She’s receptive to questions and stays in contact with her customer throughout the entire process, i.e., from the time their car is checked in till it’s picked up. What more could a customer possibly expect from an advisor like Peggy, who brings 30 years of experience to the table? Answer: Absolutely nothing!
Respectfully submitted,
Trish
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