Customer Service - Blessed
Timely, professional service with clear and concise instructions for using the LoJack. The vehicle was ready prior to the time promised which minimized inconveniencing my family.
Buying my LR2 with the help of Chris Lopez has been the... - lorenalr2
Buying my LR2 with the help of Chris Lopez has been the smoothest car buying experience I've had. I appreciate his attention to all details and his carrying out the transaction in the most satisfactory manner for me. Thank you, Chris, and thanks to all who were involved in making possible this happy acquisition for me.
Impressive service! - stefanie1ck
Excellent customer service! I called on a question with my Jaguar after hours and had the issue resolved immediately. Thank you so much Randy Haron. You are the bomb!
Jay was terrific!!! - Christine S.
I was looking for car and Jay was so helpful to me. I did not know what car I wanted and had not looked at cars in years. Jay listened to what I thought I wanted in a car, asked some really pertinent questions and then showed me some great options. He spent a lot of time with me, answered my questions and never pressured me at all. I ended up buying a car that I love and fits my needs. It was a pleasant experience and I would recommend Jay and the dealership to everyone. Thank you Jay!!
FIRST RATE! - SidsJag
Kaetlyn Boone was outstanding. Couldn't have been more accommodating or knowledgable about wonderful lineup of vehicles. A true pro! My new Jag XJL is my "forever car" and dealership. Thank you!
Niello dealerships have earned my loyalty - chelrich
I made my fourth purchase from a Niello dealership over the weekend (VW, Audi, Land Rover Rocklin, Land Rover Sacramento). I have found each dealership to be absolutely excellent.
I had such a great experience working with Zach, Sean, and Dan in sales and Gina in finance. I love buying Land Rovers from Brits (and an Irish guy, in this case), as I feel that they have a true passion for what makes Rovers excellent vehicles. This experience did not disappoint. I felt like these guys were my friends throughout the process. I was under the weather this weekend and they truly went above and beyond to make sure I was comfortable. Gina in finance is a total pro, making the paperwork effortless and simple.
I'd highly recommend any Niello dealership. And if you go to Land Rover Sacramento, make sure to ask for Zach or Sean!
Excellent experience!! - DudaRodrigues
From the minute my husband, my daughter and I walked in Land Rover South Bay. We was were by John Sanderson, who made us feel comfortable at the showroom and he showed us around and guide us thought the car, The salesman was very informative and he was answering very question of ours patiently. He delivers an incredible service and gives a very pleasant experience.
Won't fix my car - De3metri
I been having the same problem they say it's nothing coming up but they can see it is I don't know what I'm suppose to do
Salesmen are not honest and renege on agreements - Diligent
Jaguar Land Rover Mission Viejo reneging on paying full amount for spare tire jack assembly and shipping for 2009 BMW X5. Car missing spare tire and jack at time of purchase. Agreement for me to purchase correct spare tire and jack for the vehicle. Showed them example of the spare tire and jack on the internet when purchased made. They didn't consider that shipping bulky heavy items would be expensive. Dealership salesman stated that he could have purchased a cheaper spare tire and jack. The units he suggested wouldn't fit it the trunk well, wrong use rating for the car model and jack won't work with the car. The units I purchased are made for the car model. This is after they damaged front headlights after purchase and were very hesitant about repairing damage they caused. They wanted to repair it the cheapest and most expedient way. Took 2 weeks to even schedule the repair. When I went to the scheduled repair, no one knew about it and salesman who scheduled (third week) it wasn't even there. Repair is still incomplete and I will have to do final step myself. Dealership made an error on credit application to bank resulting in a negative refusal of a loan report (letter) even though I had not requested a loan. My credit rating was termed "impecable" (874 out of 900) by dealership. Paid for car in cash. don't know what effect this will have on my credit rating in the future. Have been treated disrespectfully by dealership personnel since they have the full purchase price paid for car in cash already. Seems that I am just another statistic since I am not generating anymore revenue for them but just adding cost to their bottom line. If they just paid me for the cost of the spare tire and jack I wouldn't feel so bad, but hey reimbursed me less than the cost of them and they wouldn't even consider paying for the shipping. BMW dealer cost for the units are about twice the invoice total. I saved them money getting it on the internet instead of the dealership. I have attached purchase invoice and MV dealership check that was sent to me. The difference in the cost of spare tire and the check is only 37 dollars. They are too cheap even to give me that back and cheaper to give me back the shipping (heavy and bulky) cost for the units.
Great experience - bjp727
Got my Range Rover from Bijan last year in 2015. A lease. I feel in love with a car that had in stock only it had decals I didn't care for. Bijan had them removed with no problem. When I drove the car home it had a windshield heater that had weird lines through the window. Some folks like that to warm the window, I hated it. I called Bijan that night and the next day he had me bring the car in. I got a loaner while they switched out the window free of charge.
Bijan is awesome and my experience with Land Rover Encino was excellent. I love the car and I will be loyal to the dealership for as long as I like Range Rovers which will be for a very long time.
Worst possible buying experience - Scottw
This is by far the worst car buying experience I've ever had. I've purchased 19 vehicles most of which are out of state and this has been the worst possible experience. A week to get any progress on an application. Having to call 3-4 times a day to check on people who are supposed to "get right back to you". Zero chain of command to catch massive failures at the lower levels. Leave messages with managers and even the GM, no call back to correct the issue. Not sure if this dealer is too rich to care about making deals or there is just a gross breakdown of oversight but either way I have a hard time seeing how they sell any cars.
No integrity - landrover customer
The expectation of a Land Rover dealership is integrity and service. To begin, I was looking for a nice used land rover for 6 months in the Newport Area. Eventually a car was found. I asked to drive the car at the service center as it was for sale and displayed there..they said the sales division on Jamboree would have to arrange it. Drove to the "sales" center....arranged to have the car ready for a test drive Saturday morning. The next day I show up...excuse "they forgot" to get the car ready..so I could not drive it.."can you come back tomorrow?". Arranged an appointment the next morning and was told everything will be ready....When I arrived on time, I was informed the car was out on a "test drive"..so long story short they had me drive to the dealer 3 times, 2 with specific appointments only to sell the car out from under me. Never again.
DO NOT BUY FROM HORNBURG JAGUAR OF LOS ANGELES - sheld99
This dealership is horrible. They lie & cheat. They do not return calls. I have been calling for over a month and none of the managers are ever available to talk to me nor do they EVER call me back. The 2 sales managers Hamid Ali & Mark Sopp will not return calls or help. The business manager MaryAnne Saloka also refuses to help & hung up on me. The general manager Martin Dodsworth who is on their website saying how helpful their staff is lies because he nor his staff are ever available nor will they call you back. I've left Martin Dodsworth at least 9-10 messages in the last month & he has not bothered to call me back. Then when I asked for a higher manager than Martin Dodsworth I was told that's it, there's no one above Martin. This is not only a lie but when Martin Dodsworth doesn't call people back EVER I hope that there's someone above him that will actually help. So I found the corporate number online. This means MaryAnn Saloka lied to me before she hung up on me. This dealership has lied & cheated me over a giftcard promotion & refuses to fix it. I would never buy a car from them. If they refuse to fix a small problem like this can you imagine if a large problem ever happens. Do not buy anything from this dealership. They will not help you or take your calls or return your calls. You will be stuck with people who lie & cheat you & don't care to help you at all. Not only am I disgusted with this dealership but I now have a lower opinion of Jaguar & Land Rover too.
the worst new car sales experience ever. - luxe
did a bate and switch on us. we went to pick up the car and sign documents and they were trying to sell us a different car. we turned artound and left.
If you like to waste your time or play games with a dealership, go here.
Worst Snobby dealer in Pasadena! Beware - never go here ! - Pat4Sally
Dealt with Zachary Wegner, Land Rover Certified Sales Guide at Land Rover Pasadena, and found his unprofessional attitute awful!
Asked about the upcoming Land Rover Discovery Sport 2015 but couldn't get the time of day from him if he even responded to my emails.
Very snooty when he eventually responded with "sorry, can't do anything".
Stay away from this awful dealer - very poor sales attitudes - snooty and stuck up.
Niello Land Rover Rocklin takes the car buying experience... - chelrich
Niello Land Rover Rocklin takes the car buying experience from painful to wonderful in a low pressure, "non-salesy" environment. I have always had great experiences with the Niello dealerships; I bought my last vehicle from Niello VW and had it serviced at Niello Audi. I've also had great experiences with Niello BMW. Niello Land Rover Rocklin stayed true to the phenomenal services that I have come to associate with this family of dealerships and took it to the next level. It took a few weeks to track down the specific vehicle that I was looking for and they communicated with me the entire time, making sure that I was never left to wonder what was going on. The remarkable team made the experience feel like working with friends. Julian and Richard made this experience stress-free, easy, and fun - even the financial part! I've never had such a painless and quick signing experience. If you want an exceptional Sales Guide who will not only get the job done but laugh and enjoy the experience, see Jules!! I would recommend Land Rover Rocklin to anyone looking to buy a new or new-to-you car... these guys are truly awesome.
We have always prefaced our new Land Rover purchase by... - 2205
We have always prefaced our new Land Rover purchase by consulting Kevin Guess first. We trust his opinion and always have. Our excellent experience with him in service have led us to continue to buy more Land Rovers. These are not simple or easy cars to own. Kevin is patient to a fault whenever we come in. In other words he has made owning a Land Rover seamless. We would never consider buying another new Rover without consulting him first. He is clearly very busy and sometimes even besieged by customers yet always manages to treat us like we are the only customers there. Some of these customers can be very demanding its almost like a demographic that inures itself to that type of car. Yet I have never seen him flustered or put out of place by it. I would recommend Land Rover purely based on the excellent service we have received from Kevin Guess.