On 1/30/2014 11:35:38 AM Teresakline wrote:
The Service Manager, Jay Kaufman, is exceptional. His follow up and attention to the details are the reason I continue to go to this dealership. He sends emails and calls to keep me informed. Jay makes certain that the work is completed to my satisfaction and there is never a concern that they will stand by the repairs.
On 1/28/2014 10:39:24 PM haskell5 wrote:
My Wife and I visited on a Sunday (1-26-2014) evening to look at a 2006 Lexus rx 400h we saw in Auto Trader. Price was going for $16,950. With tax and fees this price was a little out of our range of budget. We negotiated and got it down to $17,600 with tax and fees. We needed $17,000. I was waiting for the salesman Greg to call back the next day to see if there was any chance for the $17,000. Tuesday, I got a email saying 17,300 and if we were willing to make the deal. As it was not what we were ready to make a deal with we were ready to make it anyways. As I was looking for other cars on Auto trader only 48 hrs after being at this dealership and spending time to negotiate on Sunday I see the same car at now at a reduced price at $15,495. $1495 less. So I call to come in a buy but with another salesman, in which I know now I could buy for less than $17,000 with tax and fees. As I'm talking to him he says someone else is currently looking at it and that he would call me back if sold. Of course it sold. In short I found out they sold the car for $16,200. Much less than what I was willing to buy it for. I'm not bitter that I lost opportunity for this car but more upset at the professionalism and lack of knowledge it was for a sale to go and not give me a call to let me know price was reduced by $1495. I will never make a deal here again. Also to let you know. On there website there is a opportunity to do a live chat. DON'T DO IT. You are talking to a computer, not a live person. Takes them forever to get back to you. Chat names are fake names.