Easy Purchase - Jeff
Very easy and smooth transaction. Purchased a pre-owned Jaguar not hassles. Finance was very professional, other services were offered, but once declined there was no further discussion. Vehicle has been a joy to drive.
Noel Kapela, Great Experience - Rudkins
Noel Kapela, David Drake and team did a great job at assisting us in this purchase. They paid attention to all the details and then some. Great experience and great vehicle!
Buying my LR2 with the help of Chris Lopez has been the... - lorenalr2
Buying my LR2 with the help of Chris Lopez has been the smoothest car buying experience I've had. I appreciate his attention to all details and his carrying out the transaction in the most satisfactory manner for me. Thank you, Chris, and thanks to all who were involved in making possible this happy acquisition for me.
Jay was terrific!!! - Christine S.
I was looking for car and Jay was so helpful to me. I did not know what car I wanted and had not looked at cars in years. Jay listened to what I thought I wanted in a car, asked some really pertinent questions and then showed me some great options. He spent a lot of time with me, answered my questions and never pressured me at all. I ended up buying a car that I love and fits my needs. It was a pleasant experience and I would recommend Jay and the dealership to everyone. Thank you Jay!!
FIRST RATE! - SidsJag
Kaetlyn Boone was outstanding. Couldn't have been more accommodating or knowledgable about wonderful lineup of vehicles. A true pro! My new Jag XJL is my "forever car" and dealership. Thank you!
Zero pressure and excellent service! - Dianamor
My daughter has bought her last four vehicles through the Niello dealerships and has told me how amazing the experience was for years. I thought, “how great can it be; it’s a car dealership?” Well I am now a believer that the car buying experience can be fantastic! When I was looking for a pre-owned vehicle recently, my daughter took me to Niello Land Rover to see if they might have anything in their inventory that fit my needs. We worked with Zach, who had recently helped her on a purchase. Wow – what an experience! Zach helped locate the perfect vehicle at another Niello dealership and had it transferred for me; he was like a concierge through the process. Gina in financing was just amazing, helping me understand the loan programs and requirements, and walking me through the process. Everyone I came in contact with was positive, friendly, and helpful. Sean, who had also helped my daughter, came over to visit and check in. It felt like we were at a blend of high-end retail store and friend’s house, rather than a car dealership. I loved it so much that, when my husband was recently looking for a car, we specifically looked at Niello inventory to find something… stay tuned for my review of that experience.
Excellent experience!! - DudaRodrigues
From the minute my husband, my daughter and I walked in Land Rover South Bay. We was were by John Sanderson, who made us feel comfortable at the showroom and he showed us around and guide us thought the car, The salesman was very informative and he was answering very question of ours patiently. He delivers an incredible service and gives a very pleasant experience.
Worst customer service and bad service! - Patches_32
I have tKen my car several times to this dealership and there is a issue every time. They charge you for things you cannot verify were wrong with the car beforehand. These guys are crooks, stay away. I would rather drive 300 miles south in Orange County to use a reliable rover dealership next time instead of Fresno. Worst place I have ever been, I'm reporting to BBB.
Great experience - bjp727
Got my Range Rover from Bijan last year in 2015. A lease. I feel in love with a car that had in stock only it had decals I didn't care for. Bijan had them removed with no problem. When I drove the car home it had a windshield heater that had weird lines through the window. Some folks like that to warm the window, I hated it. I called Bijan that night and the next day he had me bring the car in. I got a loaner while they switched out the window free of charge.
Bijan is awesome and my experience with Land Rover Encino was excellent. I love the car and I will be loyal to the dealership for as long as I like Range Rovers which will be for a very long time.
Won't fix my car - De3metri
I been having the same problem they say it's nothing coming up but they can see it is I don't know what I'm suppose to do
They don't understand fair market value - AdamEby
Found a Range Rover SVR on cars.com at this dealership. Called into the sales line and ended up with Grant Ryder (what a pompous, arrogant, twit?).
He verified that the vehicle was available and confirmed the specs and the price of the vehicle with me. This was a "used" SVR in the sense that it was a demo but had never been owned and only had 71 miles on it, but listed as used nonetheless.
Then came trade-in talk. This guy had no interest in negotiating the trade-in value of my vehicle and told me to take it or leave it...I absolutely left it!!
The next day, I visited a different dealer that had the same vehicle. Without any discussion of my experience at Mission Viejo, their trade offer was $15k higher than these crooks were offering.
It appears that my review is only one of many from this dealership that recognizes them as dishonest crooks.
Worst possible buying experience - Scottw
This is by far the worst car buying experience I've ever had. I've purchased 19 vehicles most of which are out of state and this has been the worst possible experience. A week to get any progress on an application. Having to call 3-4 times a day to check on people who are supposed to "get right back to you". Zero chain of command to catch massive failures at the lower levels. Leave messages with managers and even the GM, no call back to correct the issue. Not sure if this dealer is too rich to care about making deals or there is just a gross breakdown of oversight but either way I have a hard time seeing how they sell any cars.
No integrity - landrover customer
The expectation of a Land Rover dealership is integrity and service. To begin, I was looking for a nice used land rover for 6 months in the Newport Area. Eventually a car was found. I asked to drive the car at the service center as it was for sale and displayed there..they said the sales division on Jamboree would have to arrange it. Drove to the "sales" center....arranged to have the car ready for a test drive Saturday morning. The next day I show up...excuse "they forgot" to get the car ready..so I could not drive it.."can you come back tomorrow?". Arranged an appointment the next morning and was told everything will be ready....When I arrived on time, I was informed the car was out on a "test drive"..so long story short they had me drive to the dealer 3 times, 2 with specific appointments only to sell the car out from under me. Never again.
DO NOT BUY FROM HORNBURG JAGUAR OF LOS ANGELES - sheld99
This dealership is horrible. They lie & cheat. They do not return calls. I have been calling for over a month and none of the managers are ever available to talk to me nor do they EVER call me back. The 2 sales managers Hamid Ali & Mark Sopp will not return calls or help. The business manager MaryAnne Saloka also refuses to help & hung up on me. The general manager Martin Dodsworth who is on their website saying how helpful their staff is lies because he nor his staff are ever available nor will they call you back. I've left Martin Dodsworth at least 9-10 messages in the last month & he has not bothered to call me back. Then when I asked for a higher manager than Martin Dodsworth I was told that's it, there's no one above Martin. This is not only a lie but when Martin Dodsworth doesn't call people back EVER I hope that there's someone above him that will actually help. So I found the corporate number online. This means MaryAnn Saloka lied to me before she hung up on me. This dealership has lied & cheated me over a giftcard promotion & refuses to fix it. I would never buy a car from them. If they refuse to fix a small problem like this can you imagine if a large problem ever happens. Do not buy anything from this dealership. They will not help you or take your calls or return your calls. You will be stuck with people who lie & cheat you & don't care to help you at all. Not only am I disgusted with this dealership but I now have a lower opinion of Jaguar & Land Rover too.
the worst new car sales experience ever. - luxe
did a bate and switch on us. we went to pick up the car and sign documents and they were trying to sell us a different car. we turned artound and left.
If you like to waste your time or play games with a dealership, go here.
Worst Snobby dealer in Pasadena! Beware - never go here ! - Pat4Sally
Dealt with Zachary Wegner, Land Rover Certified Sales Guide at Land Rover Pasadena, and found his unprofessional attitute awful!
Asked about the upcoming Land Rover Discovery Sport 2015 but couldn't get the time of day from him if he even responded to my emails.
Very snooty when he eventually responded with "sorry, can't do anything".
Stay away from this awful dealer - very poor sales attitudes - snooty and stuck up.
Niello Land Rover Rocklin takes the car buying experience... - chelrich
Niello Land Rover Rocklin takes the car buying experience from painful to wonderful in a low pressure, "non-salesy" environment. I have always had great experiences with the Niello dealerships; I bought my last vehicle from Niello VW and had it serviced at Niello Audi. I've also had great experiences with Niello BMW. Niello Land Rover Rocklin stayed true to the phenomenal services that I have come to associate with this family of dealerships and took it to the next level. It took a few weeks to track down the specific vehicle that I was looking for and they communicated with me the entire time, making sure that I was never left to wonder what was going on. The remarkable team made the experience feel like working with friends. Julian and Richard made this experience stress-free, easy, and fun - even the financial part! I've never had such a painless and quick signing experience. If you want an exceptional Sales Guide who will not only get the job done but laugh and enjoy the experience, see Jules!! I would recommend Land Rover Rocklin to anyone looking to buy a new or new-to-you car... these guys are truly awesome.
We have always prefaced our new Land Rover purchase by... - 2205
We have always prefaced our new Land Rover purchase by consulting Kevin Guess first. We trust his opinion and always have. Our excellent experience with him in service have led us to continue to buy more Land Rovers. These are not simple or easy cars to own. Kevin is patient to a fault whenever we come in. In other words he has made owning a Land Rover seamless. We would never consider buying another new Rover without consulting him first. He is clearly very busy and sometimes even besieged by customers yet always manages to treat us like we are the only customers there. Some of these customers can be very demanding its almost like a demographic that inures itself to that type of car. Yet I have never seen him flustered or put out of place by it. I would recommend Land Rover purely based on the excellent service we have received from Kevin Guess.