Jay Kaufman - bvdinn
I would like to point out that it has always been a pleasant experience every time I visit your service department. A lot of this is due in part because of my service advisor Mr. Jay Kaufman. He is direct and to the point. Gets me in and gets me out quick. If I need to move my appt up or down he accomodates. Tells me what I need and don't need. Always very accomodating and always has my best interests in mind. Jay is truly a pleasure to deal with and is a total asset to your team.
Impressive service! - stefanie1ck
Excellent customer service! I called on a question with my Jaguar after hours and had the issue resolved immediately. Thank you so much Randy Haron. You are the bomb!
Jay was terrific!!! - Christine S.
I was looking for car and Jay was so helpful to me. I did not know what car I wanted and had not looked at cars in years. Jay listened to what I thought I wanted in a car, asked some really pertinent questions and then showed me some great options. He spent a lot of time with me, answered my questions and never pressured me at all. I ended up buying a car that I love and fits my needs. It was a pleasant experience and I would recommend Jay and the dealership to everyone. Thank you Jay!!
AWESOME - laura for sandi young
I am a personal assistant and I had to take my employer's Rover in for service. Chad was fantastic, totally professional, friendly and helpful. He explained everything in detail and gave me a free rental car so I could get back to work. The lobby is great and everyone I came across went out of their way to be helpful and friendly!
Niello dealerships have earned my loyalty - chelrich
I made my fourth purchase from a Niello dealership over the weekend (VW, Audi, Land Rover Rocklin, Land Rover Sacramento). I have found each dealership to be absolutely excellent.
I had such a great experience working with Zach, Sean, and Dan in sales and Gina in finance. I love buying Land Rovers from Brits (and an Irish guy, in this case), as I feel that they have a true passion for what makes Rovers excellent vehicles. This experience did not disappoint. I felt like these guys were my friends throughout the process. I was under the weather this weekend and they truly went above and beyond to make sure I was comfortable. Gina in finance is a total pro, making the paperwork effortless and simple.
I'd highly recommend any Niello dealership. And if you go to Land Rover Sacramento, make sure to ask for Zach or Sean!
Horrible. Just horrible. - CALadyDi
So disappointed with this Jaguar Land Rover (Mission Viejo) dealership. My husband and I went twice, ready buy/leave with a Range Rover and this dealerships' lack of negotiation sent us home. Robert Shepherd was our salesperson and Timothy Sandquist was the Sales Manager. They have mandatory junk fees (i.e. $2195 non-negotiable paint protection), their MSRP discount (NOT) was only $1,000 and their money factor is nearly double what other car manufacturers (like Mercedes Benz) offer. Highly recommend going through Costco instead of using this dealership. They're offering the same rank/file vehicle for about $200 less/month. COSTCO: 1 MV LAND ROVER: 0
People need to know -- therefore I'm also posting our story on my other FB pages: Residents of Mission Viejo, Residents of Aliso Viejo (almost 5,000 subscribers), Residents of Laguna Niguel, Residents of Rancho Santa Margarita, Residents of Laguna Hills, Residents of Irvine, Residents of Dana Point, Residents of Lake Forest, etc.
This dealer thinks they are above you!! - Mike t
If you are looking for a deal it's not from here. If they have a vehicle that is overpriced they think that you should just pay that. No thanks I will take my business elsewhere. Rene Avocado was pretty useless in helping me with my needs.
Worst possible buying experience - Scottw
This is by far the worst car buying experience I've ever had. I've purchased 19 vehicles most of which are out of state and this has been the worst possible experience. A week to get any progress on an application. Having to call 3-4 times a day to check on people who are supposed to "get right back to you". Zero chain of command to catch massive failures at the lower levels. Leave messages with managers and even the GM, no call back to correct the issue. Not sure if this dealer is too rich to care about making deals or there is just a gross breakdown of oversight but either way I have a hard time seeing how they sell any cars.
No integrity - landrover customer
The expectation of a Land Rover dealership is integrity and service. To begin, I was looking for a nice used land rover for 6 months in the Newport Area. Eventually a car was found. I asked to drive the car at the service center as it was for sale and displayed there..they said the sales division on Jamboree would have to arrange it. Drove to the "sales" center....arranged to have the car ready for a test drive Saturday morning. The next day I show up...excuse "they forgot" to get the car ready..so I could not drive it.."can you come back tomorrow?". Arranged an appointment the next morning and was told everything will be ready....When I arrived on time, I was informed the car was out on a "test drive"..so long story short they had me drive to the dealer 3 times, 2 with specific appointments only to sell the car out from under me. Never again.
DO NOT BUY FROM HORNBURG JAGUAR OF LOS ANGELES - sheld99
This dealership is horrible. They lie & cheat. They do not return calls. I have been calling for over a month and none of the managers are ever available to talk to me nor do they EVER call me back. The 2 sales managers Hamid Ali & Mark Sopp will not return calls or help. The business manager MaryAnne Saloka also refuses to help & hung up on me. The general manager Martin Dodsworth who is on their website saying how helpful their staff is lies because he nor his staff are ever available nor will they call you back. I've left Martin Dodsworth at least 9-10 messages in the last month & he has not bothered to call me back. Then when I asked for a higher manager than Martin Dodsworth I was told that's it, there's no one above Martin. This is not only a lie but when Martin Dodsworth doesn't call people back EVER I hope that there's someone above him that will actually help. So I found the corporate number online. This means MaryAnn Saloka lied to me before she hung up on me. This dealership has lied & cheated me over a giftcard promotion & refuses to fix it. I would never buy a car from them. If they refuse to fix a small problem like this can you imagine if a large problem ever happens. Do not buy anything from this dealership. They will not help you or take your calls or return your calls. You will be stuck with people who lie & cheat you & don't care to help you at all. Not only am I disgusted with this dealership but I now have a lower opinion of Jaguar & Land Rover too.
WARNING - DO NOT PURCHASE A VEHICLE FROM HERE - Joe
I have been an owner of Land Rovers for over two decades. I am very familiar with the various local dealerships and purchasing/leasing options. While we purchased our last vehicle from this dealership, the lease return process has been a nightmare. Our vehicle was returned over two months ago. While we were in perfect communication with both the dealer and the financial institution, the dealership never informed the leasing company of its return. The manager, Gary, was contacted by said financial institution over twenty times without EVER returning their phone call. Fortunately, we have proof of its return, otherwise my credit would have been severely damaged. It is with this experience that I share the irresponsibility and complete incompetence of Land Rover Encino and its manager Gary. I advise anyone who values customer service and their personal finances/credit to avoid Land Rover Encino. After reading the reviews, it seems as though I am not the first to experience the gross negligence and the dealership's poor management. In addition, it seems as though the responses on previous reviews from the dealer take zero responsibility and show continued consumer disappointment. It is owned by AUTO NATIONS and I will be writing a letter naming all the individuals associated with this event.
the worst new car sales experience ever. - luxe
did a bate and switch on us. we went to pick up the car and sign documents and they were trying to sell us a different car. we turned artound and left.
If you like to waste your time or play games with a dealership, go here.
Worst Snobby dealer in Pasadena! Beware - never go here ! - Pat4Sally
Dealt with Zachary Wegner, Land Rover Certified Sales Guide at Land Rover Pasadena, and found his unprofessional attitute awful!
Asked about the upcoming Land Rover Discovery Sport 2015 but couldn't get the time of day from him if he even responded to my emails.
Very snooty when he eventually responded with "sorry, can't do anything".
Stay away from this awful dealer - very poor sales attitudes - snooty and stuck up.
Niello Land Rover Rocklin takes the car buying experience... - chelrich
Niello Land Rover Rocklin takes the car buying experience from painful to wonderful in a low pressure, "non-salesy" environment. I have always had great experiences with the Niello dealerships; I bought my last vehicle from Niello VW and had it serviced at Niello Audi. I've also had great experiences with Niello BMW. Niello Land Rover Rocklin stayed true to the phenomenal services that I have come to associate with this family of dealerships and took it to the next level. It took a few weeks to track down the specific vehicle that I was looking for and they communicated with me the entire time, making sure that I was never left to wonder what was going on. The remarkable team made the experience feel like working with friends. Julian and Richard made this experience stress-free, easy, and fun - even the financial part! I've never had such a painless and quick signing experience. If you want an exceptional Sales Guide who will not only get the job done but laugh and enjoy the experience, see Jules!! I would recommend Land Rover Rocklin to anyone looking to buy a new or new-to-you car... these guys are truly awesome.
We have always prefaced our new Land Rover purchase by... - 2205
We have always prefaced our new Land Rover purchase by consulting Kevin Guess first. We trust his opinion and always have. Our excellent experience with him in service have led us to continue to buy more Land Rovers. These are not simple or easy cars to own. Kevin is patient to a fault whenever we come in. In other words he has made owning a Land Rover seamless. We would never consider buying another new Rover without consulting him first. He is clearly very busy and sometimes even besieged by customers yet always manages to treat us like we are the only customers there. Some of these customers can be very demanding its almost like a demographic that inures itself to that type of car. Yet I have never seen him flustered or put out of place by it. I would recommend Land Rover purely based on the excellent service we have received from Kevin Guess.
I was pleased with the service from start to finish. Each... - Special00
I was pleased with the service from start to finish. Each and every staff member catered to my needs and serviced me with excellence. I highly recommend this dealership to anyone. They worked with me and got me the best interest rate! I am very pleased with their service.
Buying my LR2 with the help of Chris Lopez has been the... - lorenalr2
Buying my LR2 with the help of Chris Lopez has been the smoothest car buying experience I've had. I appreciate his attention to all details and his carrying out the transaction in the most satisfactory manner for me. Thank you, Chris, and thanks to all who were involved in making possible this happy acquisition for me.