BUYER BEWARE - AVOID AT ALL COSTS - 6 HOURS OF WASTED - Micah D
BUYER BEWARE - AVOID AT ALL COSTS - 6 HOURS OF WASTED TIME - LIARS
In interest of saving you time (unlike Mossy Nissan) here is a three sentence summary of my experience:
Mossy Nissan completely wasted my time and damaged my credit score with misleading promises and poor business practices. They assured me the sale was "first come, first serve," yet after running a hard credit inquiry, they backed out of the deal and prioritized another buyer willing to pay full price. There are clear issues with management that trickle down through the whole dealership, and I guarantee they will screw you over just as they did to me.
Full review:
I recently had a frustrating and disappointing experience at Mossy Nissan while trying to purchase a 2017 Ford Mustang.
Misleading Promises & Wasted Time:
Before making the 1.5-hour drive from Riverside to Oceanside, I called ahead to confirm the car was still available. The sales rep assured me it was and emphasized "first come, first serve"--though they had a 4 PM appointment, I could get there by 3 PM. Despite traffic, I arrived at 3:20 PM, test drove the car, and sat down to discuss a deal. Unfortunately, their trade-in offer was lower than expected, and they had no room for negotiation. Realizing it wouldn't work out, I left.
False Promises & A Hard Credit Inquiry for Nothing:
Shortly after leaving, the sales manager called me, offering $500 off the car and $1,000 more for my trade-in. He insisted I return so they could run my credit and finalize the deal. Trusting their word, I turned around and drove back, arriving at 4:20 PM.I met with the sales manager, who quickly handed me off to the original sales rep to run my credit. After filling out paperwork, I waited over 30 minutes while the sales rep disappeared. Meanwhile, I noticed the sales manager storm out of the building. At 4:50 PM, the sales rep returned to inform me that my deal wasn't possible--not because of my credit, but because the sales manager had lied about the trade-in offer and sale price. They hadn't even checked before running a hard inquiry on my credit.
Baiting Buyers & Poor Ethics:
Adding insult to injury, I was then told that another customer had arrived and was willing to pay full price--so much for "first come, first serve." It was clear they were just stringing me along as a backup buyer. When I asked to speak to the manager, I waited another 20 minutes, only to find the sales rep sitting on his phone. He eventually pointed me to Ron Gibson, who casually told me he had made a mistake in approving the numbers. Instead of owning up to it sooner, they wasted hours of my time and hurt my credit score. When I brought up the impact of a hard inquiry, Ron dismissively said, "It won't affect your score"--a blatantly false statement.
Final Thoughts:
The only "apology" they offered was a free gas fill-up, which took another 30 minutes to complete. By then, it was obvious they were stalling to see if the other deal went through. Mossy Nissan proved they care more about squeezing out the highest bidder than treating customers fairly. If you value honesty and efficiency, stay far away.
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