2,892 California Used Car Dealers

We had some issues but we were able to get these worked - offsite

We had some issues but we were able to get these worked out with the Service Manager.

YOU'RE NOT SUPPOSED TO GET GOOSE BUMPS AT A CAR DEALER! - Gerald

YOU'RE NOT SUPPOSED TO GET GOOSE BUMPS AT A CAR DEALER!!" This is what I told Brando after seeing the deal in writing at the dealership. We had discussed the deal 3 hours earlier over phone and I had to drive 2 hours to get there but because I've been damaged by every other car dealer, I was expecting the numbers to be different once I got to the dealership, as I read down the numbers, they were exactly as we discussed. Then it happened again in the finance office and I told Juan, "YOU'RE NOT SUPPOSED TO GET GOOSE BUMPS AT A CAR DEALER!!" I mentioned to them earlier, before driving to the dealership, that I did not want to purchase any additional items for the vehicle. Juan had me out of the finance office in what felt like 20 minutes. "I GOT GOOSEBUMPS", from being thoroughly listened to by everyone including Elyse..., and then, Rufus, Brando and Juan following through with exactly what I asked for. "AMAZING!"

We purchased a new 2015 Lexus RX350 from Lexus of Oxnard - Disabled veteran

We purchased a new 2015 Lexus RX350 from Lexus of Oxnard when the dealer was fair and we knew the contract, in written form, before we purchased the vehicle. In 2024 we purchased a used vehicle from the same dealer but under new ownership. We were not able to review the contract in written form, only on a large screen. They charged us for items we didn’t want. We have never a difficult time with a dealer until now. We had to print the contract at home on our own printer. Now months later we had a flat tire and there was no lug nut key and we had to pay over $180.00 to remove the locks. Lexus did not verify that the vehicle had locks when we purchased the vehicle. I would recommend customers to go to Thousand Oaks for a Lexus.

Dealer did not get back to me in a timely manner so I - Jer5099

Dealer did not get back to me in a timely manner so I purchased my car elsewhere

They have a great selection of low mileage lease returns. - Doug

They have a great selection of low mileage lease returns. Their entire team, specifically Frank and Ivan who I had the pleasure of working with made the entire process super easy. I also appreciate a dealership who is honest and up front about their dealer fees. If you are looking for a clean, low mileage Tesla look no further. Ask for Ivan or Frank!

Extremely thankful and happy with the best team at this - Cici

Extremely thankful and happy with the best team at this dealership. Sales person Elena , Raul, and Jordan - the finance manager. Thank you for your time, patience, and commitment to your customers. Elena ensured that we had the best experience buying a new car. While these purchases tend to be stressful, Elena made sure that it went as smoothly as possible. 100 % recommended!!!

My family and I had visited the dealership regarding a - malopez3

My family and I had visited the dealership regarding a 2018 Mazda CX-5 that had been advertised. Unfortunately, the car had been sold. But the salesperson answered several questions I had regarding the used car market which was very informative and appreciated.

I had a wonderful experience at this dealership and Alex - Helen MR

I had a wonderful experience at this dealership and Alex Gonzalez went above and beyond including his team mates. I love my Hyundai Santa Fe! Thank you greatly Hyundai El Monte!

Went in with a pre approval got asked while being on a - Oscar

Went in with a pre approval got asked while being on a test drive how I was looking to purchase the car I ignored the question went inside with the car salesman negotiated the price of the vehicle after I stated I would finance with my local credit union they continue to try n pressure me into financing with them so they can hit a bonus with GM Finance I refused after I refused they got me sign a credit application they stated would only be used for conforming my identity later to find out they ran my credit through Mission federal credit union not telling me so now I’m going to head in tomorrow to talk this out and see why they conduct business in such a unprofessional way next time work harder to hit your bonus don’t use people credit when your not authorized.

Excellent service from Junior . - Queenelsie1

Excellent service from Junior . Knowledgeable, helpful, patient and followed through on every thing I needed . Very happy with my purchase and service, Thank you .

When I first was interested in the truck 2025 TRD Off - H.Lopez

When I first was interested in the truck 2025 TRD Off road Tacoma. It already had a scratch on the driver door and the passenger fender that the sales man was not even aware of. When asked if the scratches can be fixed before sale or after sale. Sales man Derrick said no, but the following day, he gave a call back and said it will be completely fixed. I bought the car and received it 3 days after purchase so the scratches can be fixed. After a week, the truck was scraping the inside of the fender, so I took it in. Free of scratch on 4/30/25. I had to leave it overnight for them to fix it. I received two messages that I did not make an appointment which was odd since the truck was left overnight. I was able to pick it up the following day but did not sign any document of what was done or had anyone show me what was done other than a picture sent by what l believe is a manger in sales. I had to go to the receptionist and find my truck myself as the manger had gone home for the day. When I inspected my truck I had a new scratch on the tailgate that was not there. I reported the scratch to the manager via text message and was told they'd do a courtesy touch up. How ever this touch up was just a sloppy paint slap done in less than 2 minutes. My review is a 1 star due to customer service and overall experience. This dealership/mechanic shop appears to be unorganized and scratch prone (two scratches before sale then one after arrives) to their vehicles. I would recommend you think twice before taking your vehicle to get serviced here.

AC was blowing warm and 2 of the 3 components were given - toneez101

AC was blowing warm and 2 of the 3 components were given extended warranty, my luck the apparently not covered component was faulty , after calling the Norm Reeves store I purchased the vehicle at to make sure it wasn’t covered , Nathaniel worked with the store I bought the car to supply all needed info and lo and behold a 2,000 job now only costs me my 50,00 deductible I give kudos to both of these Norm Reeves stores to save a customer 2,000.00

Excellent service--everything explained fully and service - ELFRIEDADE

Excellent service--everything explained fully and service done in a timely manner. Doug was a very pleasant and professional.

BUYER BEWARE! - 4hazelis

BUYER BEWARE!!! All the things you hear about and hope don’t happen when working with dealerships happened when buying my Lexus from Lexus Santa Monica dealership. Given lots of attention and calls when considering purchase then, once paperwork is signed, zero follow up. Customer service is disappointing, felt sucker punched in gut having just paid a huge amount for my car, and overall incredibly frustrating experience. Bought brand new 2024RX+ in first week of May, 2024. Paid full price plus additional $3k dealership required paint and interior protection options. Signed paperwork with 4 miles on it. Had ahipped to Oregon and arrived with 56 miles on it and a door ding type of dent on front passenger side. Transport driver provided pic of car with dent from pick up at dealership. I called immediately and spoke to Naz the sales person who reassured me that they would take care of it. No contact from them for 6 weeks! I called and left messages, tried to contact managers by phone and email…no response. 2 months in I call, Naz answers. Told to get estimate and let them now how much and they will take care of it. I do that. EST is $208. Again radio silence! Another month goes by and I get Naz on phone. She says that her manager won’t let them pay for the whole amount. WHAT!!! That they will pay for half of the amount and I will need to file a report with the transit company so that they learn to be more responsible when picking up car and doing inspection. 😳 😡 as if I haven’t been patient enough or put in enough effort getting them to do anything!!! So not worth the frustration! EXTREMELY POOR CUSTOMER SERVICE….especially by MANAGERS!!! To this day, I have received $0 reimbursement. While I do love my Lexus, and I swear by our LEXUS Dealership in Eugene, I would not work with Santa Monica Lexus again.

Addison was great and he felt the same way about the - GTOdan02

Addison was great and he felt the same way about the technicians reason for the vibration at the front-end of my truck. The tech said the vibration was due to faulty lugnuts? Faulty lugnuts! xxx? I'm looking at Addison he's shaking his head I'm like well so what this is warranty work . Fix my truck. They wanted me to buy a set of lugnuts for 200 bucks then put them on myself and bring the truck back so they can take another look. I have no time I gotta work I got a job to do I got my kids to drive to school ! Meanwhile the vibration is getting worse everyday, they still haven't fixed the issue the haven't even reached out. Why can't you guys just fix my truck which is the second one I've bought. Faulty lugnuts! It's warranty work FIX MY TRUCK !

I had a wonderful experience purchasing a new vehicle. - maciasjesse375

I had a wonderful experience purchasing a new vehicle. The process was stress free and pleasant. Neil Martinez was very thorough and knowledgeable. You brace yourself going into a car dealership. Prepare mentally for oncoming " pushy salesman." And then... they don't come. Instead, you get friendly people who don't try to "push" anything on you he was helpful. He listened. He was very accommodating. That was my experience with Neil Martinez. Smooth transaction and very helpful made my first car buying experience easy. Neil Martinez gave me he's full attention to all my car needs. thanks again for the great help! JESSE

this time is much better - KANOKWANMALIWAN

Kenneth was very nice and friendly and listen to my request very well. The atmosphere of the service department is better than my last visit.

Great deal, good service got the vehicle I was looking - Tinogonder

Great deal, good service got the vehicle I was looking for at the price I wanted.

Very bad services. - Toeyer Moua

Very bad services. I made appointment for my car services (changed brake fluid). It took a half day to complete the services. The services representative was not even available to work on my car. Another representative was assigned to work on my car and I kept waiting for a half-day. So very bad services.

Just purchased my 2020 Toyota Corolla today! Thanks to... - First

Just purchased my 2020 Toyota Corolla today! Thanks to TIM for being so patient with us. He has awesome customer service! I love everything there!

Bought out our Lease - zarekdietz

We had such a great experience with the Woodland Hills Keyes location. We had leased our Sonata Hybrid and now 3 years later decided to buy it out. All the staff at this location were amazing and a pleasure to work with. Of all their Hyundai locations, this one by far has the best staff and customer service.

I had such a wonderful experience buying my first car - reineckealice59

I had such a wonderful experience buying my first car here. Silvia was exceptionally warm, friendly, helpful, and engaging. I would recommend this dealership to everyone looking for a smooth and manageable car-buying experience.

Staff and management seemed very kind, courteous, and - Antknee

Staff and management seemed very kind, courteous, and helpful. A good environment to be in.

Recently had an problem with a 2019 Accent (some fuel - cmessmer

Recently had an problem with a 2019 Accent (some fuel injection issue it would seem). I brought the car down to Stevens Creek Hyundai and had such a great experience with the whole process that I wanted to share it. Alma B in Service was helpful and easy to communicate with. She let me know that there was a recall item that they would handle at the same time. Alma kept me updated on the process (which went really quick, drop off to pick up). It was all covered under the warranty, and with a level of courtesy and professionalism I've not before experienced at ANY dealership. Thank you Alma B !

UPDATE: After writing my first review, I was promptly - Jim

UPDATE: After writing my first review, I was promptly contacted by a member of the customer service team. They provided me with a name and number to discuss my experience with the salesman, Raj, and explore possible solutions. I was connected with Kao, the manager, who was incredibly understanding and helpful over the phone. He sincerely apologized for the situation, emphasized their commitment to excellent customer service, and assured me they would address the matter internally. True to his word, I noticed a positive change in Raj’s attitude when I returned to pick up the car. Kao then generously offered to renegotiate the deal for the car I was interested in, and he gave me a fantastic offer! The next day, I came in to complete the paperwork, where I had the pleasure of working with Haig. He is truly a role model for car salesmen—an engaging conversationalist and a genuine car enthusiast. We had a great time talking about cars and motorsports for an extra 45 minutes! After Haig assisted us, we finalized the deal with Kao, who, to my surprise, is also a motorsports fan. Overall, if it weren’t for Kao and Haig, I don’t think I would have returned to this dealership, but thanks to their outstanding service, they completely changed my experience for the better. Huge thanks to both of them for going above and beyond!

This car dealer used to be very good and reliable with - DOUGLASRAMOS58

This car dealer used to be very good and reliable with people who really helped you, but now everything is overpriced and if you want to make an exchange, what they offer you for your vehicle is a mockery even if you have been a customer with them for years. apart from a short list of lies that the sellers tell you who are supposedly helping you, it is unfortunate how this dealer fell so low and his prestige also because of some employees

AVOID this dealership like the plague. - SH

AVOID this dealership like the plague. The finance manager, Inez Carrillo, is an extremely unprofessional individual. DO NOT lease from these people, let alone deal with their incompetent sales and management teams. An FTC complaint was filed against them for attempting at $850 for a "safety check" even though they presented me with a document that clearly stated "NOT REQUIRED BY THE STATE OF CALIFORNIA - OPTIONAL" - which I have a photo of. On top of the $850 to "inspect the car" - they wanted me to leave the car for 4 hours so they can find things to fix. After their laundry list that I was told I'd need to get repaired there, THEN they'd release it to me. LOL, it's a three year old car. After some questions which were then overpowered, she stated that some dealerships charge up to "$4,000 to certify cars before they release it". I've confirmed with an attorney that that's a load of xx. If you must purchase your VW, call corporate and have them walk you through the process. Somehow the "safety check" is not required when you do this over the phone with corporate yet they are the same company ;) They will try to sell water to a fish if they could, just DON'T BE FOOLED! Volkswagen is a disgrace for running such a poor and fraudulent franchise business! VW needs to take responsibility for these rogue dealers.

We had the best experience with this dealership. - Eric T.

We had the best experience with this dealership. Not only did the sales team take care of us, but the service department is great too. They take care of their customers even after the initial purchase, and value long term relationships, which is rare these days. We're now a proud, happy Tom Bell Chevrolet family.

Our salesman was Alvaro and he did everything for us to... - Mommyofdamian

Our salesman was Alvaro and he did everything for us to get financed for the vehicle (Tiguan) I truly wanted. He went straight to the point and didn’t push to do anything we weren’t comfortable with. He was nice and got us financed with the help of the finance guy Don! They’re great! I recommend everyone that wants to get into a vehicle go to Ontario Volkswagen!!!!

I had had a bad experience buying my last car - Wyatt and... - Ellen W.

I had had a bad experience buying my last car - Wyatt and the team were understanding of my anxiety and patient when I needed time. I’m now the owner of my first brand-new car and confident that I made the best choice for me.