In September of 2023 I purchased a used 2015 Nissan - Mike H.
In September of 2023 I purchased a used 2015 Nissan Frontier from this dealership. Within the first week I noticed a heating issue with the truck. After several visits back to the service department, they eventually replaced the engine coolant thermostat. After retrieving the truck, I immediately experienced issues with the temperature gauge fluctuating and the fan running nonstop. I was initially told this was normal operating status for the vehicle and they were not able to duplicate the issues. Fast forward two months later, the vehicle has finally been fixed at my expense. In the four months of ownership, the vehicle has been in Porter Ford's service shop as well as a local Nissan dealership for the same reported issues. Out of pocket, I have spent approximately $1,000 not including over a half dozen trips taking the vehicle back and forth to the dealership from Maryland to Delaware. Ultimately, it was determined the service department at Porter Ford installed an aftermarket thermostat and the incorrect coolant which caused the subsequent issues that I experienced. I reached out to the service department to determine if I would be re-imbursed for the cost and inconvenience experienced by the defective part and improper installation performed under the 3000 mile warranty provided by the dealership. I was informed last week that the owner decided not to honor my request. I am extremely disappointed by this experience and would like to give insight to anyone else that may be looking to buy a used vehicle from this dealership.
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