64 Florida Buick Dealers

Drove 2. - paullaposton

Drove 2.5 hours to this dealership. Braxton was the salesman he handled everything over the phone he made the process extremely simple. He went above and beyond everything that I requested. Excellent dealership. Thank you

Our experience at the dealer was good. - bmccrea

Our experience at the dealer was good. The vehicle we were interested in originally was sold by the time we got to the dealer, but our salesman convince us to take a look at another similar vehicle which we liked and eventually purchased.

Service department is wonderful and Service advisor named - hoffmaster.bonnie

Service department is wonderful and Service advisor named Jim went over and above keeping me updated while my 2023 Buick Encore Dx was in for warranty. Highly recommend.

Great dealership experience, they had a 5 series I was - beachpil0t

Great dealership experience, they had a 5 series I was interested in, and were fair on my trade in. Super quick to respond, not pushy, very helpful, really balanced 'supporting' the purchase. James was highly communicative and sent a bunch of info on the car I wanted, and he and Mr Pink and I were able to come to terms on the trade in value. Would absolutely buy from these folks again.

Great Service team! - MICHAEL.NICKOLAUS

Great Service team! My family was stuck in town with a dead vehicle on our vacation travel home day. Trey and the GM service tech (sorry never learned his name) were able to squeeze us in on a Saturday morning and replaced the starter motor. In and out of the dealership in under 3 hours. Great experience. Thanks Gentlemen.

All of the employees at Sam Boswell were very friendly - joansplace13

All of the employees at Sam Boswell were very friendly and eager to help. Grayson McCullough was a great salesman, I will recommend him to my friends.

I’ve purchased several new vehicles in the past but - Ryan Q

I’ve purchased several new vehicles in the past but James’ efficiency, professionalism, and welcoming demeanor put him at the top of the sales list. James military service is evident and I appreciate the reciprocation. I would certainly recommend James to my family and friends.

An amazing experience at Century, friendly staff, and - Grant

An amazing experience at Century, friendly staff, and great vehicle selection. Highly recommend working with this dealership.

My experience with Kim at Crown Buick GMC was fantastic. - Trevor D

My experience with Kim at Crown Buick GMC was fantastic. She truly went the extra mile to assist me and made the whole process smooth and hassle-free. Kim was friendly, took the time to explain everything clearly, and patiently answered all my questions. It was clear she genuinely cared about making sure I was well taken care of. If you’re looking for a service advisor who’s honest and really has your best interests in mind, Kim is definitely the person to see!

Steve was very responsive to my repair concerns . - emoryhagler100

Steve was very responsive to my repair concerns . Always appreciate the staff and service. when O need a new Burb, will be back. E.Hagler

The staff was exceptionally courteous and thoughtful, - twrester66062

The staff was exceptionally courteous and thoughtful, ensuring that each service was delivered promptly and flawlessly.

Excellent service Excellent customer service, Excellent - Dennis

Excellent service Excellent customer service, Excellent In explaining all details and fast services. Thank you very much for your help

I ordered parts, parts and Jose the technician came out - Larryjforsythe

I ordered parts, parts and Jose the technician came out and installed my purchase! They were very friendly and professional!”

I recommend seeing John Boatright if you are looking for - Vicky

I recommend seeing John Boatright if you are looking for your next vehicle.. He explained everything to us and never pressured me one time. I'm telling everyone about him. He's just down right a great person to do business with...I KNOW AND IM SORRY MY DAUGHTER DROVE YOU CRAZY.....LOL.Thanks so much John!!!

Manny always does an amazing job to make sure all needs - DAyres22

Manny always does an amazing job to make sure all needs are met. His communication is excellent.

DON"T TOUCH THESE GUYS! - cellman327

DON"T TOUCH THESE GUYS! I have tried to buy a used vehicle form these guys twice in the last 6 months. NO MORE. They offer nothing for your trade in (less than half the KBB value) and their used inventory is way overpriced if you compare to the market or KBB. They act like they don't care if they sell you a vehicle or not. DON'T WASTE YOUR TIME!!!!!!

I had a little bit of an unusual transaction as I was - Polack

I had a little bit of an unusual transaction as I was purchasing a new 2024 Silverado and at the same time trading in an almost new 2024 vehicle. There were a few hiccups at first, but the entire team at Arcadia made the deal happen without a hitch. I'm completely happy with the transaction thanks to Jake, Derrick, Tim in sales, Tim in service, Ralf, Brendon, and the rest of the team. Thanks again, Paul P.

To be fair, this negative review is only about the - Pongo

To be fair, this negative review is only about the warranty claims department at this dealership, not the service department per se. In mid-July of this year, I submitted the paperwork to be reimbursed for the replacement of the windshield wiper motor on my 2015 GMC Terrain due to a recall. The motor went bad prior to the recall. The service advisor told me that it would take up to two weeks for me to be reimbursed for the replacement. A month later, I still had no heard anything from this dealership. I called the warranty claims department and was told that it was pending but that I would be called a couple later with an update. I heard nothing from him. By last week, I still had not heard anything. I called again left a message. I was called a day later and was told that the claim was still pending. What???? It is completely inexcusable for me not to be reimbursed by this time. It also completely unprofessional for the dealership not to give me periodic updates on this claim.

Lucas was an amazing salesman made everything quick and - OSMANSIR27

Lucas was an amazing salesman made everything quick and easy I would recommend him to all my friends and family and will always go back to him!

Helpful Sales Associate, But Pricing Was a - baxterw

Helpful Sales Associate, But Pricing Was a Dealbreaker Rachel, our Sales and Leasing Associate, was attentive, professional, and respectful of our time while we were searching for a truck. We initially planned to purchase a 2025 model, but she introduced us to a 2024 GMC Sierra that had just come off lease — low mileage, clean Carfax, and clearly well cared for by the previous owner. It was a truck I genuinely liked. That said, while we were prepared to pay cash, we were told the out-the-door price would be increased by $1,000 because we weren’t financing through the dealership. The explanation was that this charge offsets the profit the dealership would’ve received from financing — and while we understood the logic, after praying on it, we felt the move came off as a little slimy with Financing. At that point, the vehicle hadn't been detailed or inspected yet, but we had already put a $1,000 hold on it. During the wait, we continued researching and noticed that the market had a strong supply of similar 2024 GMC Sierras due to short-term leases ending. We ultimately went with a broker/concierge who helped us secure a nearly identical Sierra — same year, similar mileage — for $5,000 less out the door. While it didn’t include the step bars, bedliner protection, or cover, we’ll add those ourselves for far less than the difference (about 40% of the savings). When we received a counteroffer by text, it wasn’t even close to competitive — and at that point, the math just didn’t make sense. I do appreciate the dealership's lifetime warranty offer, but honestly, from everything I’ve read and researched about the GMC Sierra 1500, it’s built to last. Increasing profits through used cars being financed is a debatable practice — I personally don’t think it’s something you build a foundation upon. But after reading the practices talked about in the reviews, it’s clear the lens of what’s ethical or moral is in question. I hope the $1,000 refundable deposit is actually refunded to my bank account. That said — Rachel was a standout. If you do decide to shop here, ask for Rachel. She was the best part of the experience, and someone I’d gladly work with again.

I bought a 1500 Chevy truck for our business and it - Golfcart1965

I bought a 1500 Chevy truck for our business and it lasted about one week it's been in there shop for going on 2 weeks now they gave me a rental car to drive which is useless to me I use my truck everyday for our business now I'm having to rent a truck which is costing me over 200 dollars a day I don't want that truck anymore they should step up to the plate and offer me another truck that has no problems I will be contacting my lawyer Monday to try to resolve this issue.

Ron Wilcox is super! - Gailflong12

Ron Wilcox is super! He is an experienced car salesman and went over all details with my purchase

HE WAS VERY FRIENDLY AND HELPFUL DURING OUR PURCHASE. ... - jlbenson

HE WAS VERY FRIENDLY AND HELPFUL DURING OUR PURCHASE. MADE US FEEL WELCOME AND MADE BUYING A VEHICLE A FUN EXPERIENCE. I LIKED THAT HE OFFERED THE CARFAX AND KELLY BLUE BOOK PAPERWORK BEFORE ALL PAPERWORK STARTED. EVERYONE AT THIS DEALERSHIP IS VERY FRIENDLY.

This is my 8th car transaction in 12 years and Chris - AJ

This is my 8th car transaction in 12 years and Chris Nason & Robbie Trude made my latest purchase truly "Hassle Free". I felt like I walked out of an ultra luxury car dealership. They were upfront with their pricing and to my surprise they found innovative ways to lower my total price. I also commend Garber Chevy for their non mark up policy and upfront pricing even on high demand vehicles.

I highly regret purchasing my car from this dealership.... - angel99mm

I highly regret purchasing my car from this dealership. The vehicle I wanted was limited and hard to come by. I wish I had bought a car from out of state and had it shipped to me instead. If I had done more research ahead of time, I would have seen this dealership has an "F" rating with the Better Business Bureau. The following is a very broad overview of my experience. I purchased my vehicle (a 2009 Pontiac Solstice Coupe GXP) at the end of September 2009. During the course of several visits, we had a lot of conversations about the vehicle and features. I was advised by one of my 2 salesmen that the vehicles price was starting at $10,000 over MSRP because it had an upgraded package that included a paint protectant. He described it as an upgraded clear coat/top coat that would help the paint life. He told me all 3 of the Solstice Coupes they had on the lot had the upgrade, and gave me the impression it was already ON the car. During the course of negotiations, the price was worked down to only a couple thousand over MSRP. At no time during the conversation was I advised any features were being removed from the car/package. Several months later I became unhappy with the way the paint was holding up. I contacted the dealership to find out what company did the paint protectant so that I could see if it had a warranty. After several phone calls I received the information that I had factory paint--there was no paint protectant. At that point the salesman and one of the sales managers were telling me there was never any mention of a paint protectant to their knowledge. After several visits and many long, heated discussions, they looked at my car and said it was normal wear and tear so could not be warrantied by Pontiac, either. I filed a complaint with GM directly. The dealership's story then changed. Now they are saying I would have received a paint protectant if I had paid $10,000 over MSRP, but since I only paid a few thousand over, they had to "remove" features during negotiation. This is different than their first story and this was never discussed during any of my visits prior to purchasing. Overall, I am very dissatisfied with the way I was treated. When I have been able to speak with someone at the dealership, they are unable to give me any straight answers and usually have to put me on hold for awhile or call me back with their response. I feel their customer service level is way below satisfactory. I am not happy with the end result, I would not recommend this dealership, and I have filed a complaint with the Better Business Bureau.

Worst Customer Service Ever! - Jamie

Worst customer service ever! I found a car I loved at Mott's. Had to drive to Orange Park to do the loan closing (nearest Chase Bank). I was on my way back and called to let Mott's know I had the check but could not get there until 11:45 (they closed at 12:00). The woman I spoke with very rudely told me I needed to be there by 11:00 for them to see me the vehicle. I explained that it was impossible since I was driving from Jacksonville. She adamantly told me no one would stay to sell me the vehicle. I asked about their hours during the week. She said I needed to be there by 4pm to buy the vehicle. I explained that I work and could not be there that early. She said sorry with so much attitude I could not believe what I was hearing. I asked if she was seriously telling me I'd have e to take my business elsewhere because no one there would stay a few minutes to seek me this car. She said the car wasn't going anywhere, that I'd figure it out. I asked again if someone could stay a few minutes, she said, "no, we don't do that". So I took my business to Walt's. Let me tell you about Walt's. They found me a car I love, found a lender and argued to get me an awesome interest rate. Had the car detailed and the gas talk full and had me out the door in less than 2 hours. I even got a hug before leaving. That is what customer service is all about. They have my business and my family's business for life.

Not such a straight deal - Oviedo Buyer

I was seriously considering purchasing a vehicle there. I did the test drive, they agreed to a good value on my trade, but then I saw the buyer's order. Somehow, there was a $995 "Vehicle Appearance" fee or something like that on the order. I was a bit thrown off by this. I spent a lot of time researching the vehicle online and I even made sure to read the fine print for those additional fees they like to add on. In Starling's case, that's a $799 dealer document fee and an electronic fee of $99. Of course, TTT is also extra. I could swallow the dealer fee, which seems pretty standard in this area....the electronic fee seems a bit gutsy to me...but the $995 "Vehicle Appearance" fee was just too much. When I saw the buyer's order and saw that $995 "Vehicle Appearance" fee, I asked about it. I was told that they do this to all vehicles. The salesman said it includes tinted windows for the front two doors, pin-striping, and nitrogen in the tires. Tinted windows certainly has value to me, but I have used a local guy for all my vehicles and the price is usually around $100 and I get to choose the darkness of the tint. While there is some real value here, it’s not $995 worth and I didn't see this fee until we sat down to talk numbers. . If this fee were clearly disclosed online, I could have evaluated the deal and included that in my decision making before I drove 45 minutes to the dealership. I chose to walk away without additional negotiation. I’ll say that they had a very aggressive price on the vehicle I was trying to buy and they had a good selection of vehicles. They said they do this to all their vehicles. To me, it seems like another way for the dealer to add on dealer fees. In Starling's case, there's already $900 in document/processing fees, which is a bit steep. The additional $995 is very low value for the customer and in my opinion, is designed to allow them to advertise a deeper discount than the competition. Shop for the lowest out the door price and confirm all additional charges with any dealer before driving in to cut a deal.

I was charged $70 for aftermarket belt that cost $12... - shsalib

I was charged $70 for aftermarket belt that cost $12 outside, 400% markup + $90 to install the belt. The tech left his greasy finger prints on my headliner. I wrote to the dealer and they said they will look into it and that they will detail my car and get rid of the grease on my head liner but they never did, I sent two emails to Joedy Tidwell the service director asking when can I take my car in and got no answer.