52 Florida Cadillac Dealers

Our son’s Cadillac was towed to this dealership after - K

Our son’s Cadillac was towed to this dealership after what we believed was a simple battery issue. After three days, the service advisor, Dave, informed us that diagnostics would cost at least $2,000, but suggested we file an insurance claim because they suspected a lightning strike. After another week without a diagnosis, our Progressive insurance agent advised us the dealership was requesting even more time, which he reluctantly approved. Communication with Dave was unprofessional—he was unresponsive for days, used profanity, and eventually stopped replying to messages. When we followed up, the service director, Bill, let us know Dave was not longer working there, admitted that Dave was “nefarious” and promised to get to the bottom of the issue. Ultimately, the dealership determined that a sensor had been damaged in a previously unreported accident. We paid for the repair and picked up the car after it had been in the shop for three weeks. Less than 48 hours later, while our teenage son and three of his friends were driving home from a movie late at night, they experienced a violent jolt and heard metal grinding. They pulled over and discovered that several lug nuts had not been tightened and a bar connecting the tire was missing a bolt. The tire and part of the axle had begun to separate from the car. Thankfully, no one was seriously injured or killed. We confronted dealership immediately with video evidence that was taken from the roadside that night. When we requested a refund—at the very least a partial one—the dealership instead offered us a $500 store credit, but only if we signed a nondisclosure agreement. In other words, they attempted to silence us for $500, despite putting our child and others in life-threatening danger by not reassembling the vehicle properly. They took no responsibility. Please, before trusting this dealership with your vehicle or your family’s safety, reach out to me directly. I am willing to share the video from that night, as well as our full text and email exchanges with the Coast Cadillac team. This information could literally save your life—or the life of someone you love.

I had a great experience at Wallace Cadillac purchasing a - BMMMONTERO

I had a great experience at Wallace Cadillac purchasing a 2026 CT 5 Cadillac sedan. The salesman were great and the management team were extremely professional.

Had a great experience with my salesman Paul and the - laceytom116

Had a great experience with my salesman Paul and the entire team. From.our arrival at the dealership until we drove away in our new truck, just an excellent experience. Highly recommend!

Yessy has been so good and patient! - efrengonzalez0731

Yessy has been so good and patient!! I walk in and drove off!! Thank you Belle Glade Chevy.

Manny always does an amazing job to make sure all needs - DAyres22

Manny always does an amazing job to make sure all needs are met. His communication is excellent.

We have never had a worse car-buying experience than the - ttcj

We have never had a worse car-buying experience than the one we had with Randy Marion Cadillac. This is the first negative review I have ever written, and I never expected to do so. However, what we experienced deserves to be shared as a caution to others. We had just purchased a car from Ocala BMW. That experience was excellent, characterized by transparency, respect, and professionalism. Feeling optimistic, we approached Randy Marion Cadillac expecting a similar level of service. That decision proved to be a mistake. Our Saturday appointment was scheduled to purchase our third consecutive Escalade. Most logistics had been handled in advance. Despite this preparation, the process still took more than five hours, and the tone shifted immediately upon entering the showroom. I made a deliberate effort to be patient and trust the process, but the problems began at once. The manager-salesperson relay started immediately. Our salesperson repeatedly disappeared to seek approvals, while managers seated in plain view never acknowledged either me or my wife. The atmosphere felt cold and hierarchical. During the test drive, I mentioned this to our salesperson, who quietly acknowledged that the culture was difficult. The trade-in process followed. They offered less than half of the Blue Book value for our 2019 Escalade ESV, which had been well maintained with regularly scheduled services at St. Augustine Cadillac. Their justification was alleged major engine issues. However, the vehicle had no warning lights, no drivability problems, and only a known faulty tire pressure sensor and a cracked taillight. The Cadillac app showed no alerts. After pushing back, they increased the offer by $1,000. Wanting to trust them, we accepted the offer. Three days later, our trade-in was listed on their lot at approximately triple the amount they paid us. I requested documentation of the supposed issues and was told the used car manager would respond. Eleven weeks later, there was still no reply. If the issues were legitimate, substantiating them should have been straightforward. Until they do, I believe we were misled. It took over a week and multiple follow-ups to receive our purchase paperwork. We were also steered into an Ally insurance policy costing over $7,000. This portion of the process felt predatory and misleading. The 2024 Escalade Premium Luxury we purchased had 600 miles, having served briefly as a courtesy vehicle. Although it was described as thoroughly inspected, the washer fluid ran out within days. We also noted bubbled tint, black marks on the center console, and paint scuffs on the front bumper that we requested they address. Resolving even these minor issues required continuous pressure on our salesperson. It took three weeks to get the tint and bumper approved. Unaware that our salesperson had committed to handling the bumper repair, service initially quoted nearly $1,000. After speaking with management, they backtracked and offered a superficial touch-up. It was clear they intended to do the bare minimum. A small detail illustrates our experience: the missing cargo net. My wife valued this feature in our previous Escalades. I requested one as a goodwill gesture. Instead, they installed a used Lexus net, complete with the Lexus emblem. For a Cadillac item that costs $75, the decision was unprofessional and insulting. I purchased a proper replacement myself. Throughout the entire process, no one from sales, service, or management reached out proactively. Every concern was met with the same response: that they would check with upper management. This became a deflection rather than a solution. For a luxury SUV at this price point, the absence of professionalism, accountability, and basic courtesy was staggering. I have removed all branding from the vehicle and will never do business with Randy Marion again. If you are considering it, proceed with caution.

Horrible experience. - 2024CadillacXT5AWD

Horrible experience. Why GM lets Sunset have all three Cadillac dealerships in one market is beyond defensible. Guyer family has lost ALL of our business at ALL of their dealerships and we've bought a dozen vehicles from them over the years. We wanted a new AWD XT5. They didn't have any so we found some online. They said AWD were so hard to get no dealer would give them up. So we gave them a deposit to order us one. We were told it would take 12-14 weeks. They pressed really hard for us to buy a 2WD off their lot but they finally agreed to order it. 12 weeks later I contacted the salesman and he said the car had not come in yet. (Shouldn't he have reached out to me at some point). Called 2 weeks later. No car. No reason. I had to call the Cadillac factory where they are built to find out what was going on. I got the number from friend of friend. Turns out, our order was in the "cue" but they had no idea when it would be built. We asked for our deposit back (which was like pulling teeth) and drove 1 1/2 hours away to buy one from another dealer. When I told their sales manager what we had gone through he said they would have given up the AWD if another dealer had contacted them. AWD XT5's can't really tow anything and we don't get snow here. He said occasionally someone comes along and wants one but they usually sit for a while. Finally got out deposit back after SEVERAL phone calls. Now our 1 year old XT5 has a transmission issue. It won't go forward but it will go backwards. OnStar had it towed to Sunset because it was the closest dealership. This was on Friday evening. Contacted the dealership first thing Saturday morning and was told they didn't have any loaner cars. We drove to the dealership later that day 15 minutes before they closed. We counted 8 loaner cars. When we went into the service area there were NO customers there. After introducing myself the first thing the service advisor said was they had pulled our car into the service area that morning but they weren't going to be able to fix it. xx. I "marked" the wheels (yes I'm that way) when we left it there the night before and it hadn't moved. The (lack of) service advisor then quickly changed his LIE. Then I inquired as to a loaner car for my wife (it's her car). He said they didn't have any and reminded me that he told me that on the phone. I mentioned that we had walked around back before we came in and saw 8 of them. He changed his LIE again and said the person that handles loaners wasn't working that day. I asked if he could call someone and he got abrupt with me and said he wouldn't bother them on their day off. I pointed out that Sunset has THREE Cadillac dealerships in this area and surely someone was available at one of the other two. He refused to check. He said he would check on Monday and see if any loaners were available. I then asked him if he could at least give them a quick call on their cell phone to get authorization. He became agitated. I then asked how long he had worked there and he said 23 years. I told him he sucked at his job and he was better suited for either the janitorial or food service industries and we left. My wife called Sunset Monday morning inquiring about a loaner car and was told that since we didn't purchase the car there they wouldn't give us a loaner car. Even though we purchased our previous Cadillac from them AND had it serviced there the entire time we owned it AND even though we TRIED to buy our XT5 there and gave them a down payment AND waited over 3 months for the car AND had to wait another month to get our down payment back they would NOT give us a loaner car. Cadillac must be so PROUD to have Sunset represent them in the fastest growing market in Florida. I now have an incredible story to tell people about Sunset Cadillac (and the people that we dealt with and lied to us). And I will tell them because I know LOTS of people. Good luck because you're going to need it.

I bought a 1500 Chevy truck for our business and it - Golfcart1965

I bought a 1500 Chevy truck for our business and it lasted about one week it's been in there shop for going on 2 weeks now they gave me a rental car to drive which is useless to me I use my truck everyday for our business now I'm having to rent a truck which is costing me over 200 dollars a day I don't want that truck anymore they should step up to the plate and offer me another truck that has no problems I will be contacting my lawyer Monday to try to resolve this issue.

I don't have enough wonderful things to say about this - AlinaC31

I don't have enough wonderful things to say about this place and Ricardo Zambrano. Ricardo is one of the most genuine, caring and professional individuals my family and I have ever had the pleasure of working with. He understood exactly what I was looking for and worked hard to make sure I was happy with the deal. I am glad to be part of the Cadillac family now, I love my new XT5, and I highly recommend visiting Ricardo over at this dealership if you're car shopping. I am immensely grateful to Ricardo, as well as Jonathan in Finance, for the quick and painless process!

Ron Wilcox is super! - Gailflong12

Ron Wilcox is super! He is an experienced car salesman and went over all details with my purchase

Kudos to Ryan S for the assistance on my Caddy. - lionjtripp

Kudos to Ryan S for the assistance on my Caddy. Came in for oil change and forgot to ask to rotate tires. He quickly called the workman and had it done for me. He also spent time explaining about key fob covers! Thank you!

I have a 2014 Cadillac SRX and My HMI module. - Agnelio Castillo

I have a 2014 Cadillac SRX and My HMI module. went bad due a water leaking from the sunroof. I fixed the leak and I got a used HMI from Ebay (The same part number) That it was belong to a Cadillac Escalade with different Vin Number. The part need to be reprogrammed (Change the pin number) and they told me that they can do it and it will cost me 230.00. I left the car at the dealer and they called me after about 4 hours to tell me that They can't do it because they don't have the right software to do it but I still have to pay the 230.00. I had to pay for nothing. I ended sending the unit to this place (White Automotive & Media Services) and they fix it for $99.00.

We recently bought our Yukon here and were very impressed... - mays.rea

We recently bought our Yukon here and were very impressed with our salesman Austyn. He made sure all our questions were anwered and took time to listen. Our finance person, Josh, was not anyone we'd want to deal with again. He didn't go over numbers with us, rushed us through the signing process and took off as fast as he could. We had to teturn for drive out detailing and service we requested prior to purchase, and the service dept did take care of us efficiently. Have never had a detailing not include washing floor mats though. As long as good people like Austyn are there, we'll return for future purchases, but will leave quickly if we ever have to deal with a fast talker who pushed you out the door like the finance guy though.

Why buy a car from a dealership with ambiguous addon - Dennis S

Why buy a car from a dealership with ambiguous addon options and charges exceeding $3,000 on every car that in reality, has little or no value? Also, every Sunset Cadillac Dealership has a similar added option and cost. They outdo themselves at Sunset BUICK GMC dealer in Sarasota where the array of low value services is expanded and the addon cost exceeds $4,000. Carroll Buick of Venice offers comparable quality vehicles without these excess costs. In response to a previous rating, they claimed "They strive for transparency" Transparency is not a word that comes to mind. In a discussion with them about this addon, they indicated their customers are glad to buy it. I asked most of your customers are glad to pay $2,000 for the addon option for services that at best are worth a few hundred dollars. His response: They don't scrutinize it the way I did. Interesting, in his eyes lack of scrutiny equates to open acceptance and satisfaction.

Excellent car shopping experience. - Beach Time

Shopping for a car has never been so easy and pleasant. Car buying is something I wouldn't look any more forward to than getting a root canal. The salesperson (Fernando) was polite, informative and very knowledgeable. For the first time ever, I actually look forward to doing this again, but hopefully not for a long time because I LOVE my new XT4! As they say in their commercials, Don't drive miles, go to Niles.

I was charged $70 for aftermarket belt that cost $12... - shsalib

I was charged $70 for aftermarket belt that cost $12 outside, 400% markup + $90 to install the belt. The tech left his greasy finger prints on my headliner. I wrote to the dealer and they said they will look into it and that they will detail my car and get rid of the grease on my head liner but they never did, I sent two emails to Joedy Tidwell the service director asking when can I take my car in and got no answer.