2,958 Florida SRT Service Centers

Kia of Stuart calls me Monday February 3rd find out that - DS

Kia of Stuart calls me Monday February 3rd find out that didn't know we had even picked up the car and asked if everything was okay, saying that there was no rat problem and yet there was a huge problem we found out after a few days leaving there and the car not working at all. And costing us thousands of dollars in "RAT DAMAGE" having to have the car towed from our place to the place of the mechanic as it was costing us $600 for the tow. They had no idea how to fix the car the worst place to go for fixing your car. DON'T TRUST KIA OF STUART also wasting several hundred dollars for the rental car for the time it was in there that Kia of Stuart I believe sitting in the parking lot doing nothing that's what I get from what has happened here they couldn't find nothing look at the pictures what I have provided it it says in a thousand words!!! Never would be foolish again to go back there ever again!!!

Wait time just to check out was almost 45 minutes. - maelene

Wait time just to check out was almost 45 minutes. Otherwise it would be ***** for service

Wonderful service department, they took care of my from - fennellya

Wonderful service department, they took care of my from start to finish! Kept me informed on service progress. Excellent staff!

Exceptional service! - ainos88

Exceptional service! They go above and beyond. The sales and the service department is excellent

All our service appointments have been completed with no - Tuffb513

All our service appointments have been completed with no problems. Thanks to the knowledgeable staff . Definitely continue my business with this establishment.

Ty, Scott, James, Niam and the entire team are great! - tyouse74

Ty, Scott, James, Niam and the entire team are great! Service department rocks as well.

Angel in service was great! - blanchenichol22

Angel in service was great! Thank you and your team for being so attentive and knowledgeable. From start to finish communication was clear.

This was the absolute best experience going to this - Designersllc01

This was the absolute best experience going to this dealer to service my car, I tried since is all new and closer to home. Everyone’s welcoming in the service department, they even have massage chairs. Beatriz was incredible helped me with a loaner vehicle even helped me connected it to my phone, she is very professional and pleasant. I will definitely come back and recommend to others

I've been using Douglas Jeep for my vehicles service - dickb9297

I've been using Douglas Jeep for my vehicles service needs for the past 6 years and have been extremely pleased with their friendly and competent staff. I especially want to thank John Groupe and Garrett for their personal help in solving a recent issue with my 2020 RAM. Great folks to work with.

The service department at Jim Browne Chevrolet GMC in - vreelandbrent

The service department at Jim Browne Chevrolet GMC in Dade City were terrific to deal with. They replaced the windshield and repaired paint defects on the vehicle I purchased. They also replaced all the locking hub nuts and repaired a leaky tire. They were extremely responsive and repaired the vehicle without hesitation. I will take all my vehicles to Jim Browne for service given the attention they paid us. They provided the best customer service!

Today I witnessed the rebirth of Kendall, Hyundai. - vegas90

Today I witnessed the rebirth of Kendall, Hyundai. Currently they are remodeling, but even in these conditions they are hitting it out of the park. I was able to make an appointment with the automated system and received service within an hour of making my appointment. The service team rep Jeus Calderin was very amiable, knowledgeable and caring. I had to work that day and they were kind enough to help me with uber so that I could make it to work and back when the repair was complete. Jesus was very communicative and kept me posted on the progress. Finally, someone is bringing excellent customer service back to Miami. I am very grateful and appreciate the diligent efforts of my service representative and the very excellent mechanic who fixed my baby. Please accept my most sincere gratitude. Kudos to your team. Everyone excelled today. From the young lady who first received me, to the service rep and mechanic. Very well organized and efficient service department. I commend you all, wish you the very best and may God bless you.

Not looking or looking to help me at all . - lhrynyk

Not looking or looking to help me at all .i have bumper to bumper warranty had an issue with a side window shattered in my driveway and they won’t warranty it because the service writer Harold didn’t white it up correctly so with that being said they refused me .and had to pay 837$ us not good customer service at all .after many phone calls with The service manager Bob and customer service Danielle and service writer Harvard ,and actually pointed out the mistake at point of pick up did nothing to help us .They all stuck together I even have pictures of it in my driveway as stated to Harold at time of incident .they refused to see them and basically called me a liar. Good luck with anything you may need from this company and dealership

The service department quality of service and - Bran

The service department quality of service and communication has been going downhill for years now.

Mrs Teresa H. - Junior

Mrs Teresa H. was superb in taking care of my vehicle needs. She has been my advisor for 4 years and always provided excellent customer service.

Went to get an oil change and tires rotated, Bailey was - Brenda

Went to get an oil change and tires rotated, Bailey was so kind and friendly, great customer service.

I lease a 2024 Alfa Romeo stelvio and did a oil change at - markorovitz

I lease a 2024 Alfa Romeo stelvio and did a oil change at a location other than the dealership. Maintenance on the vehicle is not required to be done at an Alfa Romeo dealership under the terms of the lease agreement. I do usually get my more intensive service work done at the dealership but for just doing an oil change , the dealership typically charges around $300 more than what you pay at an oil change location like Jiffy Lube or similar. After getting the oil change done buy a non dealership oil change place, we were able to figure out how to reset the oil light, but now there is a scheduled maintenance expired message that comes on the screen when I start the engine. After Googling for a while, I found that on newer Alfa Romeo models , this can only be reset with the diagnostic equipment at a dealership . Something that I did not know before because previous stelvio models were able to reset these warning indicators with a combination of foot pedal pushes with the ignition. I went to Rick Case Honda service department (the dealership I got the vehicle from) to get them to reset this indicator (which is a simple process for them), and they refused to do it without my paying for another oil change even though I just got it done days before. I am so disappointed with them because this is not a requirement for this vehicle in the manual or in the lease agreement. VERY DISSATISFIED WITH RICK CASE SERVISE DEPARTMENT.

Rodrigo Barros is a trusted Service Advisor who has - Stevepabst01

Rodrigo Barros is a trusted Service Advisor who has assisted with my service calls on three separate occasions. He is knowledgeable, exceptional communicator, and a quality advisor who illustrates why I have purchased two vehicles over the past three years from this dealership. Thank you, Rodrigo for your assistance and professionalism.

I take my 24 Sportage to this dealer because of their - ICANRACE

I take my 24 Sportage to this dealer because of their work quality and professionalism of their entire staff. I got hit with the whole “sorry, we could not duplicate it” as the correction. As being one that’s in the business- I understand how customers get upset when it’s “not doing it” when you take it in. I certainly understand this is not the dealers policy, but it is simply every manufacturers policy that the condition must be present and evident before it will be covered under warranty. But I still want to applaud the guys at the dealership as they did as I asked in the turnaround time was fantastic. A+

Izzy was my advisor. - Ashleigh.is.artsy

Izzy was my advisor. He was an absolute pleasure. He explained everything to me so I could fully understand what was going on with my car. All of the employees here are very nice.

Got an appointment really quick. - BD122155

Got an appointment really quick. New brakes, drives great! Wonderful experience at Lakeland Chrysler Dealership! Thanks Pat for your help!.

Manny always does an amazing job to make sure all needs - DAyres22

Manny always does an amazing job to make sure all needs are met. His communication is excellent.

I have left three messages for Mike to call me over past - cpacwk

I have left three messages for Mike to call me over past 10 days and have yet to get a return call. I am just looking for a discussion of his help on potential Lemon Law vehicle in service there. Service Team are great but getting ahold of their Boss is a challenge.

This review is a follow-up to my first experience with - Bryan

This review is a follow-up to my first experience with the dealer and subsequent review on February 15th. I returned to the dealer shortly after providing some straightforward feedback about my first service experience, and I was pleased with the responses I got. Denis was pleasant and professional when we spoke in person, seeking to understand the problem. The next day, I received a call from Dan, who sought to understand the issue and ensure I received support to correct it. Before my service appointment, I replaced a blown fuse and noticed all the differences in my sound system. I even got more communication from Jeff (my salesman) to see if he could help with the issue. How Wallace Jeep responded to my concern says a lot about the dealer. I hope every interaction moving forward is as positive as this one. My wife and I thoroughly enjoy our new wrangler.

I am retired Navy and really appreciate someone going the - JIMMAC802

I am retired Navy and really appreciate someone going the extra mile for others! I was traveling through Stewart Florida and had a situation happen where I needed their help and others. 4 different ladies took the ball and ran with it to resolve my predicament and involve others to get the right answers. Eventually a service manager contacted me to say we had options to resolve the situation with final answers coming from a warranty decision outside of Hyundai. Within 1 day everything was agreed upon and fixed. Thank you Wallace Hyundai of Stewart Fl for caring.

DO NOT PURCHASE FROM THIS DEALERSHIP If I could give - erikacryan5

DO NOT PURCHASE FROM THIS DEALERSHIP If I could give this place 0 stars, I would. Since purchasing our 2023 Kia Telluride from this dealership, we have had nothing but issues and recalls with the car. Every time we try to schedule an appointment with them, it takes weeks. Then when we would take it in, they wouldn't check what they were doing and we had to bring it in again for the same issue in a matter of weeks. Most recently, we asked them to check on the car pulling to the right after getting our tires rotated with them. They said it must be a bent suspension. They did NOTHING and sent us home with an appointment to come back in two weeks. Since this is our only car, I decided to get the issue checked at another mechanic. Turns out one of our tires was bulging, which was the cause of the issue. The dealer either didn't check what was wrong with the car at all, or saw the tire and sent us home anyway. This is a very dangerous issue, and we drive with 2 babies in our car all the time. When we called about the issue again, they said it wouldn't be covered under warranty, even though it was likely something they did during the tire rotation that caused damage to the tire in the first place. They are the WORST to deal with, if you really want a Kia, PLEASE go somewhere else and save yourself the heartache!

Took my car in for recall and on the way there notice - Schullermanj

Took my car in for recall and on the way there notice vibration in steering wheel ask them to balanced tires. Drove back home which is an hour away and steering wheel still vibrated. Called them up to let them know what was going on, they told me to bring it back in when I could. AC went out on the car so I took the car in at that time. I had to message the service writer to find out what was going with my car.She mesages me that the tires are out of round and that they had a sale on them. I didn't believe that they had a problem so I didn't want the new tires until I had them checked out. Also had to ask about what was going on with the AC. She told me it was low on freon and if they can't find leak they would have to charge me 205.00 and what ever the freon cost. I asked her if freon is low then where did it disappear to. She didn't answer my question and blamed it on the dealership I purchased the car at. So I told her to fix it anyway. Once again I had to asked her when the car was going to be complete and that's when she said she had just received the keys that it was complete. When I get there they wanted to charge me another 188.00 for checking balanced tires after I already paid 80.00 for the balance. Had my wife drive car back and I followed her home. I asked her of there was a vibration and she told me no. I test drove it and it was smooth as glass. Just wondering how out of round tires improved like that. Her and her manager don't like ot when they get challenged. If I didn't know better Wallace hyundai would be richer eight. Ow. Fell bad for those that don't know better and keep paying these bogus bills.

I recently had a problem at another dealer. - mf04f250

I recently had a problem at another dealer. This dealer made it right even know it wasn’t there fault. That’s great customer service! I also appreciate the steering assist in the bronco sport. It saved us from an accident. Al packer ford combined with the bronco sport makes me feel better about sending my daughter off to college. Thanks Tim Olson for making this happen.

Mike & his team did a great job getting my car repaired - chateau

Mike & his team did a great job getting my car repaired in a timely manner.

The first time I did not have good experience and - fsuman1979

The first time I did not have good experience and contacted service department. Have to say that this time it was much better. Service advisor John C was very attentive. Got detailed video from technician with all points of inspections. They gave me complementary service for any inconvenience I had last time. It is important to show customers that this dealership will take care of its customers. Thank you.

I went to the dealer for service on my old car and I have - zandoko

I went to the dealer for service on my old car and I have the pleasure of meet Mr. Alejandro Fonseca, who helped me with a purchase of a new car, Mr. Fonseca, was excelente, professional and knowledgeable of the products that he is selling, I will recommend to friends and family, Mr. Fonseca at Rick Case,Hyundai. Thanks Mr. Fonseca