Simply the best - Luis Jose Betances
Deni took his time to really help me out. He listened to what I wanted, made all the right questions to see what I needed and then showed me what Was best for me. The best deal I could get without questions. Thanks for eveything Deni!
Joe Roberson provided me with "EXCEPTIONAL' customer service - EdMarie
From beginning to end Joe Roberson was awesome. He kept me informed during the process, Always PLEASANT, KIND, CARING, HONEST & PATIENT. He went the extra mile to assure our satisfaction. GREAT JOB JOE! ~ definitely would recommend you to anyone looking to buy a car.
It could not have been any greater Bryan superceded . - servicelillian743
Bryan has been my service technician for several years and has kept my 2009 Tiguan in good working condition. I pray he will be able to service me for the life of my car. He always have time for my concerns.
Amazing!!! - samuel murdock
Great staff and dealership all around! jim ellis volkswagen customer for life!! i would send friends family and anyone i know here. best service and prices in town
sales and service experience - rutterk60
The purchase of our vehicle and our first service visit with your dealership where seamless. great job, well done! Very polite staff and we will recommend this dealer.
Amazing people - Lui B
Ask for Justin, he'll make it happen. Other places had me at a high down payment but they made it happen here at Volkswagen .
Great Service - nailahf
Jerry was great. He was nice, welcoming and got me what I wanted a great price. He even threw in a free t-shirt. I've had zero issues with Mr.Mccoy or VW services.
Very easy to deal with, kept all promises. - jc30517
Sales staff was very friendly and cooperative. I purchased mine strictly via email and all of the paperwork was ready to go when I picked up the car.
Above and beyond - cleonidas
I was on the market for a car and found this jetta 09, the salesman Mr Sim Thomas to put shortly "spectacular" this man went above what normal salesman would do and accomplished wonders.
Awesome Experience - Easter
Everyone from Rob Ibarra to the finalizing with the finance office were wonderful. They let me know they were dedicated to getting me a safe and reliable vehicle with payments I could afford.
VERY attentive and committed staff - Cindy
On our way fro Canada to Florida, our engine light went on. O'Steen was the closest VW dealership. We pulled in and the staff made room for us in their service schedule so that they could do an immediate diagnosis of the problem. They kept us informed of the findings, gave the car a test run, and gave us the OK to continue on our journey with peace of mind. We could not have asked for a better place for this to happen!
Excellent buying experience! - GTjacket901
After a prolonged and unpleasant failed buying experience at Stone Mountain VW, I became my own sales consultant and did extensive research locating the exact 2017 Sportwagen we were looking for. VW of Athens happened to have the only vehicle in the Southeast US that matched our specs. I called Tony Bowers and within an hour or so, I had photos of the car. Within another hour, and with minimal haggling, Tony had authorized a very fair price and took my deposit. We arrived the next morning, the car was detailed and gassed and we were out of there with absolutely no "funny business" or sales pressure for extended warranties, etc.
Overall an excellent buying experience!
Great Customer Service - Eric Scissom
I came in looking at a used car on the lot. After taking a tour of the inventory, the new Passat R-Line caught my eye. I worked the numbers with Gery Toneva and Ryan Purdy and found it made more sense to me to purchase brand new. I am now a happy owner of a 2017 Passat R-Line with Lighting Package!
Above and beyond - OneToughCustomer
I drove 160 miles round trip to check out a used vehicle at Jeff Smith VW. After an extensive test drive, I mentioned a couple of concerns that I had about the car. They more than addressed the concerns and offered service above and beyond what I expected, including a 5 year, 100K mile warranty effective from the date of purchase on a USED CAR. This warranty was INCLUDED in the sale price -- not an expense in addition to the sale price. Because I live some distance from the dealership, they even offered to send a driver to drop off a free loaner vehicle and pick up my vehicle to bring it back to Jeff Smith for service -- for no additional cost. I interacted with about five different people while I was there and each one of them was so friendly, welcoming and helpful. My only less-than-ideal comment about my experience there is that they can be perhaps a little too "persistent" in trying to close the deal, but the many positives they offer far outweighed that annoyance. Kudos to Rick Hall, Ferlando Williams and Anida Blanton, all of whom were particularly helpful.
Stay away! - Disappointed
After having to pay over $400 to have some hoses replaced just to pass emissions, I was quoted another $600 to fix a melted fuse panel and alternator wire harness. I declined the repair of the fuse panel after finding the part at AutoZone for only $47.95. When I inspected the part myself, I found absolutely no melting of the panel. I will not be going back for anything else.
Poor service, poor location, no pride... - John Galt
Bought a car here at a better price than dealer in Warner Robins, but have repeatedly gotten poor service. Took car in for 30-day check, employees standing around smoking or on computer playing, only one service writer, work got done, but detailer did poor job; in fact top of car and hood had circular scratches like the rag had been dropped on the ground. On another occasion had work done on car, but found it was not done when I got home as I had marked consumable parts that should have been replaced. Recently my salesman called me, said he'd quit and was working somewhere else, so I rode past VW dealership - like a graveyard. I realize brand is having some problems (diesel), but there were hardly any cars, only one salesman, employees standing around smoking - just no pride. Sorry to say a reputable dealer like Jackson bought his brand at a bad time and has been stuck with a poor staff culture. I think it would be best it dealer merged over on Subaru or Mercedes lot and that facility and staff were utilized to sell VWs and fire everyone over at Eisenhower location.
The whole staff is friendly. Mrs. Little went above and... - Brittany Stultz
The whole staff is friendly. Mrs. Little went above and beyond to get me in a car. I gained a real friend from this sale!
Stone Mountain Volkswagen