"Excellent Service" - Kismet
Mohammad called me in the morning prior to my appointment to let me know that he will be taking care of us. On arrival at the Dealership, from start to finish he gave us excellent and most efficient service. Within a matter of short time all the formalities were taken care of and then Joseph Park got us to sign the financial paperwork. Shortly we left the Dealership with our new car. Thank you all. Keep up the good work.
Absoulty Awsome - gspice
I so much enjoyed my day here meeting Joe, Ray, Kristi and Daniel, and a few my brain can't remember their names BUT their service I will ALWAYS remember. I suggest if you're looking for a car just go by and visit this team that woks like a hand in a glove, they all work together to make YOU happy, many kudos Joe and team, loving my convertible Volkswagen !!!
installed spoiler on 2017 jetta - Berry123
I came in dealership talk to Derrick about installing spoiler on my jetta his team started on my car installed spoiler and wash my car and i was out in one hour and half. Thank you and your team
vw beetle diesel buyback - bill malpass
very nice place and Larry Fitzpatrick is a very knowledgeable salesman. He was a big help in getting our diesle buy back paperwork filled out.
Robbie Boleman and his crew were the best. - Fatboykimbro64
I received the best service from Jim Ellis pre-owned car center. Robbie Boleman and his crew treated me very well and exceeded my expectations!
Great Dealership - Jessnatl
I would recommend this VW dealership for anyone looking for great service and a good deal.
This was my second purchase from this dealership and Justin was informative and attentive.
Silvia is the best - Madeline Glover
Ms Silvia was phenomenal! No pressure, which I like. Silvia is well versed on the different models and was very helful. Silvia treats you like a friend and goes out of her way to be helpful.
Amazing and Smooth experience! - sdarcy12
Wow! First review?! Crazy to think that seeing as how my experience was absolutely wonderful. From start to finish the whole process ran super smooth. I worked with Blaine as my sales rep and he was way more than helpful! He answered all of my questions and told me everything I needed to know to about my new Jetta! No one at the dealership was pushy at all. The General Manager (Jason) introduced himself almost as soon as I got to the store and was very friendly. It's a rarity that you get to meet the GM of a store without asking to speak to one. From that point on I was a vey happy camper. Even the dreaded finance part of the process was easy and smooth! I worked with Michael who was very informative and broke down all of the numbers so everything made sense to me. Overall I couldn't imagine buying a car anywhere else. Plus, their showroom is like a museum!! Very good vibe! I recommend their services to anyone looking to purchase a VW or a pre-owned car!!!
Above and beyond - cleonidas
I was on the market for a car and found this jetta 09, the salesman Mr Sim Thomas to put shortly "spectacular" this man went above what normal salesman would do and accomplished wonders.
Excellent experiences - Samantha17
This is the second Volkswagen I have bought from Gerald Jones. Both experiences have been great! I highly recommend Rob Ibarra, he makes the process very simple and comfortable. I wouldn't buy a car from anyone else!
Excellent buying experience! - GTjacket901
After a prolonged and unpleasant failed buying experience at Stone Mountain VW, I became my own sales consultant and did extensive research locating the exact 2017 Sportwagen we were looking for. VW of Athens happened to have the only vehicle in the Southeast US that matched our specs. I called Tony Bowers and within an hour or so, I had photos of the car. Within another hour, and with minimal haggling, Tony had authorized a very fair price and took my deposit. We arrived the next morning, the car was detailed and gassed and we were out of there with absolutely no "funny business" or sales pressure for extended warranties, etc.
Overall an excellent buying experience!
Above and beyond - OneToughCustomer
I drove 160 miles round trip to check out a used vehicle at Jeff Smith VW. After an extensive test drive, I mentioned a couple of concerns that I had about the car. They more than addressed the concerns and offered service above and beyond what I expected, including a 5 year, 100K mile warranty effective from the date of purchase on a USED CAR. This warranty was INCLUDED in the sale price -- not an expense in addition to the sale price. Because I live some distance from the dealership, they even offered to send a driver to drop off a free loaner vehicle and pick up my vehicle to bring it back to Jeff Smith for service -- for no additional cost. I interacted with about five different people while I was there and each one of them was so friendly, welcoming and helpful. My only less-than-ideal comment about my experience there is that they can be perhaps a little too "persistent" in trying to close the deal, but the many positives they offer far outweighed that annoyance. Kudos to Rick Hall, Ferlando Williams and Anida Blanton, all of whom were particularly helpful.
Intentionally Mislead - FPR10
We were mislead during the purchase of our vehicle. We were charged for items we did not want or receive. One month has passed and we still have not received a reimbursement. Lonnie Hanna, the General Manager, does not respond to emails or phone calls. I would never return to this location for anything--not even free service. The Kuhn Auto Group (out of Tampa, FL) has serious management and training flaws.
NEVER BUY FROM HERE
Crooks - C123
Overcharged us to not fix our car. Wouldn't tell us what was wrong with it unless we paid another $150 for a diagnosis. Also, the non-repair took a lot longer than they told us.
Poor service, poor location, no pride... - John Galt
Bought a car here at a better price than dealer in Warner Robins, but have repeatedly gotten poor service. Took car in for 30-day check, employees standing around smoking or on computer playing, only one service writer, work got done, but detailer did poor job; in fact top of car and hood had circular scratches like the rag had been dropped on the ground. On another occasion had work done on car, but found it was not done when I got home as I had marked consumable parts that should have been replaced. Recently my salesman called me, said he'd quit and was working somewhere else, so I rode past VW dealership - like a graveyard. I realize brand is having some problems (diesel), but there were hardly any cars, only one salesman, employees standing around smoking - just no pride. Sorry to say a reputable dealer like Jackson bought his brand at a bad time and has been stuck with a poor staff culture. I think it would be best it dealer merged over on Subaru or Mercedes lot and that facility and staff were utilized to sell VWs and fire everyone over at Eisenhower location.
The whole staff is friendly. Mrs. Little went above and... - Brittany Stultz
The whole staff is friendly. Mrs. Little went above and beyond to get me in a car. I gained a real friend from this sale!
Stone Mountain Volkswagen