Flawless First Impressions - 17McMahon
I went to Volkswagen to buy my first car and I was met with professionalism and friendliness. My dealer was Claude Dragu and he went above and beyond to work with me, my family, and the banks to get me my dream car. He knew what he was doing, was very patient with me and wasn't dragging me around the dealership and throwing cars at me. Claude is the best of the best.
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
Jetta - Momofgirls
Thank you Shannon Brookshire for helping us to get a great Jetta for our daughter. Shannon was great letting us test drive a couple and absolutely felt no pressure. Matt in finance was awesome! He was so quick we didn't have to sit there forever signing paperwork. I will definitely recommend this dealership
VW Brand Specialist
VW Sales Consultant
It could not have been any greater Bryan superceded . - servicelillian743
Bryan has been my service technician for several years and has kept my 2009 Tiguan in good working condition. I pray he will be able to service me for the life of my car. He always have time for my concerns.
Awsome Customer Service - The Original
My Service Representative was Jermaine Waterton and he was great from the very beginning. He was professional, knowledgable and courteous. Jermaine checked my vehicle in and insured I would have a ride to the office. Jermaine called me on multiple occasions to keep me abreast of what was wrong with my vehicle. Unfortunaly, we needed major work done and Jermaine was patient and explained all the issues with the vehicle. I decided to complete the work at Jim Ellis. Upon my arrivial, Jermaine was still at the dealership and he explained the bill/services provided in detailed before I went over to the cashier desk to make my payment. As I was driving home, I had additional questions and I didn't hesitate to call Jermaine. He answered my call and answered all my questions. Jermaine even gave me a follow up call the following morning as he was sure I had additional questions (which I did) and he took care of all my concerns. Much appreciated. Thanks, Jermaine and take care.
Amazing! - Dierhopkins
I walked into heritage volkswagen just trying to test drive and thanks to keith i walked out 2 days later with a 2016 jetta! The service was so nice and they never put another customer ahead of us. Everytime we were there it felt like they were specifically working on just our case even though they did have other customers. Service was amazing and i will DEFINITELY be shopping there from now on!
Great Service - nailahf
Jerry was great. He was nice, welcoming and got me what I wanted a great price. He even threw in a free t-shirt. I've had zero issues with Mr.Mccoy or VW services.
Got what I wanted at the right price - J.Bradley Deal
Replacing a car that was totaled. Wanted a VW CC. Wayne went out of his way to accommodate my schedule and time constraints. Tom in finance got it done reasonbly and quickly. Drove home with an exceptional CPO that day.
Above and beyond - cleonidas
I was on the market for a car and found this jetta 09, the salesman Mr Sim Thomas to put shortly "spectacular" this man went above what normal salesman would do and accomplished wonders.
Very Professional/Great Experience - Kevin Redman
I had been looking for a quality used vehicle for my daughter,found exactly what I was looking for at the Dealership "Before they opened" Michelle was there to answer my questions and let me test drive the vehicle.She was a new employee but showed great interest in helping me throughout the process.Michelle and Rob and all of the Team made buying from them a wonderful experience.Kirk and Rick,What a courteous and sincere group of sales associates.Highly recommend!!!!
VERY attentive and committed staff - Cindy
On our way fro Canada to Florida, our engine light went on. O'Steen was the closest VW dealership. We pulled in and the staff made room for us in their service schedule so that they could do an immediate diagnosis of the problem. They kept us informed of the findings, gave the car a test run, and gave us the OK to continue on our journey with peace of mind. We could not have asked for a better place for this to happen!
Experience d Salesman - Dewie Weaver
Mr. Robbie Jones was my salesman. Very professional, knowledgeable and friendly. 6/24/17. He is very patient with the customer. He explain every detail of the car.Mr. Jones is an excellent car sales man.
Great Service - Happy Customer
My wife and I were shopping for a new car for our daughter and we decided to drive 45 minutes out to this store to look at a few cars. From the first moment we walked in the door our experience was awesome! Alex took great care of us and would highly recommend this dealership because of him!
Great experience - Anas90
It was a great experience!! I went to Kuhn dealership location looking for the available offers. I met Clayton once I walked in the dealership showroom. He was very welcoming and he treated me as a friend and tried to get me the best offer based on my budget and my financial situation. He helped me from the first step to the last step of my Jetta 2017 purchase process, even the auto insurance application. He is one of the most nice and professional sales associate I've ever dealt with.
Above and beyond - OneToughCustomer
I drove 160 miles round trip to check out a used vehicle at Jeff Smith VW. After an extensive test drive, I mentioned a couple of concerns that I had about the car. They more than addressed the concerns and offered service above and beyond what I expected, including a 5 year, 100K mile warranty effective from the date of purchase on a USED CAR. This warranty was INCLUDED in the sale price -- not an expense in addition to the sale price. Because I live some distance from the dealership, they even offered to send a driver to drop off a free loaner vehicle and pick up my vehicle to bring it back to Jeff Smith for service -- for no additional cost. I interacted with about five different people while I was there and each one of them was so friendly, welcoming and helpful. My only less-than-ideal comment about my experience there is that they can be perhaps a little too "persistent" in trying to close the deal, but the many positives they offer far outweighed that annoyance. Kudos to Rick Hall, Ferlando Williams and Anida Blanton, all of whom were particularly helpful.
Stay away! - Disappointed
After having to pay over $400 to have some hoses replaced just to pass emissions, I was quoted another $600 to fix a melted fuse panel and alternator wire harness. I declined the repair of the fuse panel after finding the part at AutoZone for only $47.95. When I inspected the part myself, I found absolutely no melting of the panel. I will not be going back for anything else.
Poor service, poor location, no pride... - John Galt
Bought a car here at a better price than dealer in Warner Robins, but have repeatedly gotten poor service. Took car in for 30-day check, employees standing around smoking or on computer playing, only one service writer, work got done, but detailer did poor job; in fact top of car and hood had circular scratches like the rag had been dropped on the ground. On another occasion had work done on car, but found it was not done when I got home as I had marked consumable parts that should have been replaced. Recently my salesman called me, said he'd quit and was working somewhere else, so I rode past VW dealership - like a graveyard. I realize brand is having some problems (diesel), but there were hardly any cars, only one salesman, employees standing around smoking - just no pride. Sorry to say a reputable dealer like Jackson bought his brand at a bad time and has been stuck with a poor staff culture. I think it would be best it dealer merged over on Subaru or Mercedes lot and that facility and staff were utilized to sell VWs and fire everyone over at Eisenhower location.
The whole staff is friendly. Mrs. Little went above and... - Brittany Stultz
The whole staff is friendly. Mrs. Little went above and beyond to get me in a car. I gained a real friend from this sale!
Stone Mountain Volkswagen