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Latest Georgia Volkswagen Dealer Reviews
On 9/8/2009 7:07:55 AM fowvay wrote:Rudeness and incompetence is the norm at Dwight Harrison. Excuses are the norm while action is unheard of.
The internet sales slouch would rather play video games on his computer rather than locate the car I asked for. Then when his incompetence was exposed he simply stated that I was not a prospective customer (even though I had my checkbook in hand to make the purchase on the spot).
The manager Tony Bolin (?spelling) was able to close my purchase deal but he turned out to be just as incompetent. I can only guess that this action is bred from the top down.
The service department is staffed with idiotic, arrogant boobs what don't know which end of a screwdriver to use. It took me less than 10 minutes of conversation to realize they had not read any of the service techniques noted in their own factory manuals. How does this get past corporate VW? The wrong oil used??? How on earth? It's in service bulletins, it's in the manual, it's on decals under the hood. It's just not in the dealership service department. It's quite a shame.
The parts department has proven to be satisfactory. They don't seem to have jacked up the MSRP on their parts prices and they have in stock most routine items that I've needed over the years. I won't fault the parts department,, all things considered.
I have bought two cars from Dwight Harrison and I won't make the drive out to Stone Mountain to do business with them ever again. Case closed!
On 6/23/2009 8:50:55 PM elbagley wrote:No complaints! Thoughtfully take of extra requests like a 2nd trunk hook for bags or retrieving the Satellite radio serial #. They've done a good job on alerting customers about the renovations and have made suitable adjustments while under construction. I was just there for a courtesy (free) check-up on my 2009 CC, but everything was handled efficiently and the work was done within an hour. I love the CC!