Mason & Wayne - AKM
These guys were great! Super helpful, answered every question I had & kept me laughing the whole time. They were super patient with all of my rescheduling & constant delays.
I bought my first car here!! - krisjordan
I came in because they would always ask me if they could buy my car. This time I gave it a shot and went in just to see what they were going to offer. I test drove three Cars and the one I really wanted was well out of my price range, however the team at heritage VW helped me find one that was in my price range with comfortable payment options. My mom and stepdad were with me to help negotiate and get everything situation that I wouldn't have been able to on my own. Overall my experience here at this dealership has well exceeded my expectations. I would bring my Jetta in for routine oil changes and now I'm driving a 2016 Tiguan !!! Thanks to Janet, Dionte, Corey and Todd for all their help. I really felt like I was the special person in the dealership on saturday!
Great dealership great people - happycustomer
I traveled 2.5 hours to this dealership based on the description that was shown and described by the sales staff. When I arrived the Mustang GT 2011 was EXACTLY as shown and described. The sales staff was very professional and they took care of all my questions and needs. WE were treated with utmost respect even though we were buy a preowned vehicle. I would HIGHLY RECOMMEND this dealership.
Best of the Best - SimonS
Best dealership experience I've ever had in my life. A professional and friendly staff. Showroom is as cool as comfortable. I'm a new Volkswagen customer and I'm sold. Kevin Prevost, Matt Rock, and ALEX TSANKOV are a testament to the brand and JIM ELLIS dealerships.
Honest Dealership - 2011jetta
I purchased a used car that needed brakes after a short time. The service people are very pleasant. That can not be said for some other dealerships I have used. I was pleasantly surprised to find out that they took care of the repair for me. They stand by their cars and are reputable.
Personal and professional - pannonia
Our salesman was Jerry McCoy and would definitely recommend working with him. Jerry made the process of buying a car less grueling by being very personable and friendly while always remaining professional.
The dealership is clean and organized; they have a play area for smaller kids, a waiting area, kitchen with refreshments etc.
The finance person was also very professional and helpful, patiently answering all questions regarding paperwork, warranty options etc.
I came to Vaden Volkswagen to look at the jetta diesels.... - pat79
I came to Vaden Volkswagen to look at the jetta diesels. I didnt want to talk to a salesperson at all, i just wanted to look around. And then it happened. A salesperson walked up to me and said hey how are you? At first in all honesty i thought she was a boy and I came off a bit mean, but after we started talking I realized she was very friendly and actually pretty funny. She knew the car inside out and provided me with everything. She still keeps in touch and I purchased this car about 6 months ago. Very friendly and very professional. Loved the experience.
The whole staff is friendly. Mrs. Little went above and... - Brittany Stultz
The whole staff is friendly. Mrs. Little went above and beyond to get me in a car. I gained a real friend from this sale!
Above and beyond - cleonidas
I was on the market for a car and found this jetta 09, the salesman Mr Sim Thomas to put shortly "spectacular" this man went above what normal salesman would do and accomplished wonders.
Rob Ibarra - Asy&Nas
We bought a brand new volkswagen passat. Rob was very nice and easy to deal with. He got us exactly the car we wanted , for a better price that we were ready to pay. He went the extra mile to make sure everything is great. It was a pleasure and we highly recommend him and Gerald Jones VW Audi dealership.
Perfection - Devintolar
Got the car I wanted at the price I needed! All the people there treat you as an individual and help you according to your circumstances. Great GM and entire sales and service staff. Best dealership I have ever been too
Waste of time and effort. - fowvay
Today, 16 March 2016, I sent an on-line inquiry to this dealership regarding the purchase of parts and using the Volkswagen Goodwill credit card that is sent to owners of the TDI vehicles. I sat down and typed out a two paragraph message using Kuhn's own web page asking if I could use the credit card at their parts department.
Later in the morning I receive a telephone call from a salesman at this dealership trying to sell me a car. I never once showed any interest in purchasing a vehicle and I sent the message to the dealership in order to make arrangements to purchase parts. I was told that none of the message was even received at the dealership and that all they receive is my name, phone number, and e-mail.
For future reference, note that this place is not interested in servicing the vehicles that they sell. I won't waste my trip up to Cobb Parkway for the purpose of buying a VW or getting parts ever again. Kuhn is rather obtuse to the needs and desires of the buying public.
DESTROYED MY ENGINE LIMITED REPAIR NO EXTENDED WARRANTY - Patricia2014
PLEASE STAY AWAY FROM THIS DEALERSHIP.
THEY CHANGED THE OIL IN MY 2 YEAR OLD DIESEL BEETLE. THEY DID NOT SECURE OIL PLUG. THEY HAD TO REPLACE TURBO BUT DID NOT REPLACE ENGINE. THEY WILL ONLY GIVE ME A 12 MONTH 12,000 MILE WARRANTY ON THE ENGINE.
THEY ARE TAKING NO RESPONSIBILITY FOR THEIR NEGLIGENCE. MISTAKES HAPPEN BUT NOT TAKING RESPONSIBILITY IS UNACCEPTABLE.
Shady and crooked - meash
I purchased a vechile from Butler in May 2014. I asked was the vehicle ever involved in an accident. I was told no on more than one occasion. Two months later on a routine oil change I was told I need to replace two tires and my car was involved in a severe accident. I took the car back to the dealer when the used car manager told me there was nothing wrong with my car after a test drive. I insisted the vecihle be given a thorough inspection because I now had water leaking on the floor board. Butler took my vehicle and told me they would contact back in a few days. Three weeks latet after multiple attempts I was informed I was driving around on a bent tire rod. Don't buy or service your vehicle at this location. They are dishonest and crooks.
Stone Mountain Volkswagen