Outstanding - papadan44
Deni was as we expected very capable. We expected nothing less from the dealership and were not disappointed.
This is our 4th vehicle purchased from Stone Mountain and each of the sales person we have dealt with have been outstanding. Deni was qualified and knowledgeable
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
Come here if you want to feel like family. - rashaunforrest
We had been car shopping for a large SUV with 3 rows of seating. My wife is very pregnant and had a hard time with the car shopping. The only reason we went with VW was because of the awesome sales dept. Let me tell you Amada Stacks at VW of Kennesaw is the person to see. Right from the start she greeted us, was EXTREMELY knowledgeable about all of the VW products, and was able to get us a low price on a 2018 Atlas which met all of our needs. The dealership is beautiful, it even has its own theater to wait for service and sales. Come in and ask for Amanda, she went out of her way to help us including coming in on her day off, truly an impressive experience and wonderful sales and finance team. Kevin was extremly knowledgeable about the financing and was able to work with our credit dings and still give us a top notch price.
VW Sales Consultant
VW Brand Specialist
It could not have been any greater Bryan superceded . - servicelillian743
Bryan has been my service technician for several years and has kept my 2009 Tiguan in good working condition. I pray he will be able to service me for the life of my car. He always have time for my concerns.
Great service - Trevor
Brian was awesome. Great, professional service from start to finish! Lance was excellent with the financing and definitely was patient with our needs. They did everything they could to make sure we were happy with our purchase. Will definitely go to these guys for all future purchases
Amazing! - Dierhopkins
I walked into heritage volkswagen just trying to test drive and thanks to keith i walked out 2 days later with a 2016 jetta! The service was so nice and they never put another customer ahead of us. Everytime we were there it felt like they were specifically working on just our case even though they did have other customers. Service was amazing and i will DEFINITELY be shopping there from now on!
Silvia Egan is an excellent employee! - Ana Maria Velez
Thank you Silvia Egan, you made our purchase experience very smooth and easy! You are very corteous and patience. We will recommend you to others without a doubt.
Maureen McCrea is an excellent salesperson - Corvisart
It was a great experience dealing with Maureen. She was very helpful. She knows the products. She was also patient with us in every aspect of that transaction. That makes everything goes smoothly. I will definitely deal with her in the future.
Above and beyond - cleonidas
I was on the market for a car and found this jetta 09, the salesman Mr Sim Thomas to put shortly "spectacular" this man went above what normal salesman would do and accomplished wonders.
Very Professional/Great Experience - Kevin Redman
I had been looking for a quality used vehicle for my daughter,found exactly what I was looking for at the Dealership "Before they opened" Michelle was there to answer my questions and let me test drive the vehicle.She was a new employee but showed great interest in helping me throughout the process.Michelle and Rob and all of the Team made buying from them a wonderful experience.Kirk and Rick,What a courteous and sincere group of sales associates.Highly recommend!!!!
VERY attentive and committed staff - Cindy
On our way fro Canada to Florida, our engine light went on. O'Steen was the closest VW dealership. We pulled in and the staff made room for us in their service schedule so that they could do an immediate diagnosis of the problem. They kept us informed of the findings, gave the car a test run, and gave us the OK to continue on our journey with peace of mind. We could not have asked for a better place for this to happen!
Felt welcomed - Liz
Clayton helped direct me to a service guy and from there I was generously assisted. They offered a car wash whenever because it was raining the day i went. I had an oil change and tire check, the wait was not long at all, and I felt welcomed by everyone. Kindness and willingness was greatly appreciated! Thanks.
Experience with getting recall situation handled - Lray
My visit today was handled professionally and in a timely manner. I was kept updated regarding the repairs that were being made and they took time to answer all of my questions and concerns. Jon took great care of me. Thanks!!
Great Service - Happy Customer
My wife and I were shopping for a new car for our daughter and we decided to drive 45 minutes out to this store to look at a few cars. From the first moment we walked in the door our experience was awesome! Alex took great care of us and would highly recommend this dealership because of him!
Above and beyond - OneToughCustomer
I drove 160 miles round trip to check out a used vehicle at Jeff Smith VW. After an extensive test drive, I mentioned a couple of concerns that I had about the car. They more than addressed the concerns and offered service above and beyond what I expected, including a 5 year, 100K mile warranty effective from the date of purchase on a USED CAR. This warranty was INCLUDED in the sale price -- not an expense in addition to the sale price. Because I live some distance from the dealership, they even offered to send a driver to drop off a free loaner vehicle and pick up my vehicle to bring it back to Jeff Smith for service -- for no additional cost. I interacted with about five different people while I was there and each one of them was so friendly, welcoming and helpful. My only less-than-ideal comment about my experience there is that they can be perhaps a little too "persistent" in trying to close the deal, but the many positives they offer far outweighed that annoyance. Kudos to Rick Hall, Ferlando Williams and Anida Blanton, all of whom were particularly helpful.
Poor service, poor location, no pride... - John Galt
Bought a car here at a better price than dealer in Warner Robins, but have repeatedly gotten poor service. Took car in for 30-day check, employees standing around smoking or on computer playing, only one service writer, work got done, but detailer did poor job; in fact top of car and hood had circular scratches like the rag had been dropped on the ground. On another occasion had work done on car, but found it was not done when I got home as I had marked consumable parts that should have been replaced. Recently my salesman called me, said he'd quit and was working somewhere else, so I rode past VW dealership - like a graveyard. I realize brand is having some problems (diesel), but there were hardly any cars, only one salesman, employees standing around smoking - just no pride. Sorry to say a reputable dealer like Jackson bought his brand at a bad time and has been stuck with a poor staff culture. I think it would be best it dealer merged over on Subaru or Mercedes lot and that facility and staff were utilized to sell VWs and fire everyone over at Eisenhower location.
Stay away! - Disappointed
After having to pay over $400 to have some hoses replaced just to pass emissions, I was quoted another $600 to fix a melted fuse panel and alternator wire harness. I declined the repair of the fuse panel after finding the part at AutoZone for only $47.95. When I inspected the part myself, I found absolutely no melting of the panel. I will not be going back for anything else.
The whole staff is friendly. Mrs. Little went above and... - Brittany Stultz
The whole staff is friendly. Mrs. Little went above and beyond to get me in a car. I gained a real friend from this sale!
Stone Mountain Volkswagen