Amazing salesman! - Satisfied Customer
Jean Fenelon at Stone Mountain Volkswagen is AMAZING! He makes buying a car a wonderful experience. The dealership is always neat and clean and very professional.
Beautiful times at Heritage VW! - RENEEGEDE
I've never received anything but wonderful treatment by the service department, sales staff and customer service people. And the fact that they do the rentals, the movie theater, the Internet kiosk and the TV room with plenty of refreshments, water and access to clean facilities if you need them just tops off the visit. The time goes by faster when they always have things for you to do. It makes for a home-y environment and even IF there is a long wait, it's a pleasant visit. By the way, I've never had to wait for any extraordinarily long times regardless. I had a couple of commitments that were not honored that I ended up paying for myself, but overall, it was a nice slight that I was willing to overlook, though some people would not have. Thanks, Heritage VW!
Crisis eliminated - Caley88
I was involved in a recent car accident in which my own car was totaled. 3 days later, I had a beautiful certified-pre owned vehicle in immaculate condition and very low mileage. I had received quotes from other dealerships on this same day, and not one was able to even compare to the offer in which Jim Ellis Volkswagen was able to provide to me. Specifically, Oleg Robu. He met me in the parking lot as soon as I entered, and was very helpful in narrowing my scope of vehicles within my preferred price range. Once it became apparent that no other dealership within the area was as friendly, helpful and cost efficient as Jim Ellis Volkswagen, I returned to see Oleg. Within a matter of hours I was through the quick process of purchasing and financing (thanks to Matt Rock's efforts), and was on my way out of the parking lot behind the wheel of my beautiful new car; complete with a courtesy full-tank of gas, and a perfectly detailed and washed interior and exterior. The perks of the outstanding customer service and the great warranty offer on an amazing car can never outweigh purchasing from a private owner or car lot. I would recommend Jim Ellis Volkswagen to anyone willing to listen. Great job Oleg!
Brian Bolton is the guy to go to - Chembry
Brian Bolton was a great salesman. He didn't pressure me and we were able to work together to find a car that was in my price range. I will definitely go back to him when I'm in the market for another new or used car.
Honest Dealership - 2011jetta
I purchased a used car that needed brakes after a short time. The service people are very pleasant. That can not be said for some other dealerships I have used. I was pleasantly surprised to find out that they took care of the repair for me. They stand by their cars and are reputable.
Personal and professional - pannonia
Our salesman was Jerry McCoy and would definitely recommend working with him. Jerry made the process of buying a car less grueling by being very personable and friendly while always remaining professional.
The dealership is clean and organized; they have a play area for smaller kids, a waiting area, kitchen with refreshments etc.
The finance person was also very professional and helpful, patiently answering all questions regarding paperwork, warranty options etc.
Jenson Jett Purchase - Kathy Jenson
The best no-pressure car deal I've ever been involved in. Tom was awesome and Cathy (Cat) in finance was even better. I've already started spreading the word about my great experience, and also plan to purchase my next vehicle there as well. I'm thrilled with my new purchase!
The whole staff is friendly. Mrs. Little went above and... - Brittany Stultz
The whole staff is friendly. Mrs. Little went above and beyond to get me in a car. I gained a real friend from this sale!
Above and beyond - cleonidas
I was on the market for a car and found this jetta 09, the salesman Mr Sim Thomas to put shortly "spectacular" this man went above what normal salesman would do and accomplished wonders.
Awesome experience! - gwtanks
Consuella Greene made me feel at ease, answered all questions and catered to my need and specifics as well as she could. Mrs. Greene and the Gerald Jones family were inviting, warm and caring, they made me feel like I was at a family reunion.
Perfection - Devintolar
Got the car I wanted at the price I needed! All the people there treat you as an individual and help you according to your circumstances. Great GM and entire sales and service staff. Best dealership I have ever been too
Waste of time and effort. - fowvay
Today, 16 March 2016, I sent an on-line inquiry to this dealership regarding the purchase of parts and using the Volkswagen Goodwill credit card that is sent to owners of the TDI vehicles. I sat down and typed out a two paragraph message using Kuhn's own web page asking if I could use the credit card at their parts department.
Later in the morning I receive a telephone call from a salesman at this dealership trying to sell me a car. I never once showed any interest in purchasing a vehicle and I sent the message to the dealership in order to make arrangements to purchase parts. I was told that none of the message was even received at the dealership and that all they receive is my name, phone number, and e-mail.
For future reference, note that this place is not interested in servicing the vehicles that they sell. I won't waste my trip up to Cobb Parkway for the purpose of buying a VW or getting parts ever again. Kuhn is rather obtuse to the needs and desires of the buying public.
The Absolute Worst - Carguy124
I don't often post online reviews, however, given the horrid experience I've had with this dealership I felt obligated to share so hopefully I can save others from going through this as well. This was my first car buying experience and I was thrilled to be able to purchase a car on my own without the help of my parents. Let me tell you, I was literally ALONE. My car salesperson left me alone for several hours in her office while she disappeared. I tried to page her but to no avail. After I had been there for four hours (mind you I already came in knowing exactly which car I wanted) I was finally brought back to the financing department and there was a light at the end of the tunnel. That light burned out quickly though, because our finance rep had no idea what they were doing. This was 100% forgiveable at the time, considering they had only been there for two weeks but she was very "thorough" to ensure there were no mistakes. Several hours later I excitedly drove off the lot in my new car thinking the transaction from xxxx was over. WRONG. Several days after I left I received a phone call about paperwork that they had left out and needed me to sign. This wouldn't have been a big deal except that it happened twice. Once I returned the docs I thought it was over, wrong again. They called me and needed me to resign my contract. I was obviously very upset about this so I took my newly signed contract to the dealership and spoke to the manager who assured me no further documentation was necessary. However, I received a FOURTH call stating they need me to resign the contract that I had just resigned for them two weeks prior due to another clerical error. The worst part, is that while I was on the phone with the finance person he minimized the situation acting like it wasn't a big deal and stated I wasn't the only person this was happening to... Are you kidding me? Did I mention they can't pay off the car I traded in until my "paperwork is complete" - pretty insane considering I purchased this car OVER A MONTH AGO. This has been the most nightmarish purchasing experience in my entire life. Save yourself, go somewhere else.
Tried to buy a car - beware of add on stickers... - John Galt
Viewed dealer site, no prices; called dealer to ask price, was given run around, wanted to know when I was coming to dealership, nagged me for my telephone number - all I wanted was the price. Drove to lot on a Sunday, saw the same car the Macon dealer showed price for online, but Jeff Smith had an added $895 for "appearance package," but it was obvious by looking at and ultimately buying the car from another dealer that the two cars were identical. My advice, if the dealer won't put the price on the internet, won't tell you over the phone, and uses add on stickers with unverifiable options, buy the car somewhere else.
Poor service, poor location, no pride... - John Galt
Bought a car here at a better price than dealer in Warner Robins, but have repeatedly gotten poor service. Took car in for 30-day check, employees standing around smoking or on computer playing, only one service writer, work got done, but detailer did poor job; in fact top of car and hood had circular scratches like the rag had been dropped on the ground. On another occasion had work done on car, but found it was not done when I got home as I had marked consumable parts that should have been replaced. Recently my salesman called me, said he'd quit and was working somewhere else, so I rode past VW dealership - like a graveyard. I realize brand is having some problems (diesel), but there were hardly any cars, only one salesman, employees standing around smoking - just no pride. Sorry to say a reputable dealer like Jackson bought his brand at a bad time and has been stuck with a poor staff culture. I think it would be best it dealer merged over on Subaru or Mercedes lot and that facility and staff were utilized to sell VWs and fire everyone over at Eisenhower location.
Stone Mountain Volkswagen