It is hard to find a dealership with a great service - tbas
It is hard to find a dealership with a great service department, and this place puts the customer first! Took my Wrangler in to check for a battery issue,and a small trim issue, the appointment was made and they were on time. Repaired my Jeep as I waited in beautiful waiting room on comfortable furniture as the service advisor kept me informed on the progress of repair which were all covered under warranty. Made an observation a man older was wandering around the waiting area, the owner of the dealership Tony was walking by,and asked the man if he needed help. The man wanted to see someone in service department the owner, instead of just pointing in that direction went with the man into service to locate the employee, that is customer service, some places would assign an employee to assist the customer but the owner did it himself showing the respect they have for customers. Then Bob the service manager was checking on customers and asking how everything was going, another man that wanted to be sure everything was taken care of properly and customers were happy. The vehicle was properly repaired,and the tech even came out to explain what he did to correct the problem extremely professional. If your going to buy a Jeep this dealership should be top on your list as they really care after the sale! I had 2 great service advisors forgot their names but they were top notch also making the experience even more professional!
Read More