Iowa Honda Dealers

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Randy Kuehl Honda - Cedar Rapids, IA

On 8/26/2009 1:27:35 PM louisk1983 wrote:
After entering the store I was greeted very warmly by Joe Kasel. He seemed genuinely interested in what I was looking for and I gave him some details about what I was looking for and looking to spend. He worked on his computer for a second and then asked me a bit more about what kind of car I was looking for. He showed me some of the inventory on his computer to save us the time of walking all over the dealership and made sure I was pleased when we chose a few models to look at. We went out straight to the model I had seen on his computer, and he showed me in person a lot of the features he talked about in the store. He showed me the additional features that this car had that made it special and was very knowledgable about how to use them. After this we went for a test drive in a very nice Accord. It was very pleasurable and he answered all of my questions as we drove. The dealership was very willing to work with the small downpayment I could afford and put me into a new car that day! I have owned my car for nearly 6 months and am still extremely pleased with my purchase. The only negative was that it was busy and they seemed a little rushed while we were going through the prices of the vehicle.

Chezik-Bell Honda - Iowa City, IA

On 4/3/2009 12:43:42 PM Luci wrote:
A one owner 2008 Toyota Prius Touring was advertised at the low price of $18,488 with 18,000 miles on it.

1) It was put on the lot to attract buyers and then push Honda's. Manager claimed ... the owner sold it ... because they were shopping for a Honda that accelerated faster. The Manager failed to recognize that the Carfax report (the customer purchased on their own) verified they were telling a fictional story.

2) The posted price factored in a typical trade-in ($2,000) which was not clearly posted or indicated that--that was the case. This particular trade-in was $3,750 for a cash-in-full paying customer. But it was very misleading to find that the vehicle bottomline was very different than what was expected.

There are other reports that this dealer pulls people in with what appears to be a value-price used vehicle and then tells the customer seeking financing that they don't qualify for a used car loan, but they could qualify for a new car loan.

3) For some odd reason when the customer purchased the vehicle in a daze from the experience, the ride home was very different than the test drive. In the follow-up call by the sales rep ... the frustrated and angry customer was told that the tires had 50 lbs of air rather than the 30 that is recommended. Once the tires were back to normal ... the car drove and rode like the Consumer Report recommended vehicle that the customer thought they had purchased.