Very long wait for parts. - JoshT
*This is my experience with repairing my 2012 Ford Focus SEL for transmission shudder issues at this dealer.*
I took my car in for transmission shuddering issues one day shortly after I bought the car from another dealer and it was used. Not many miles on it. I brought the car in and mentioned my problem and also my knowledge of a "Field Service Action" by Ford Motor Company to fix the transmission clutches and seals, and sometimes the transmission control module as well. The service guy said that they will have to do measurements of certain vibrations and all of that. I told him to do whatever they need to do. After a bit of time they called me and said that they have done some software updates, but the shudder that I was feeling got dismissed because the guy told me that its normal due to the type of transmission that car had. I went home and did some research. So I educated myself on the type of transmission that car had in it. So I took no further action, thinking that the shudder was normal. Even though it was already excessive! So I tried my best to overlook the problem and continued to drive the car normally. After few months the shuddering became so bad that the car began to launch me in front of lights, stop signs, oncoming traffic, etc. It randomly uplifted, downshifted, and sometimes didn't even engage. Low speeds were near impossible to drive at. The car became unsafe to drive. I was afraid that I will hit something or someone or vise versa. Then the transmission control module went out. They replaced it. I mentioned the shudder issue again. They told me that it needs a new sets of clutches, and seals. But it would take 6-8 weeks to get them in. I said okay, and continued to drive the car. Worst two months ever. On the 7th week of waiting, I placed a call to Ford corporate office, and complained. I asked for something different to drive while they wait for clutches, or to hurry up and get the clutches in to the dealer. The car was on a verge or being not drivable. I was told that I would be contacted within a week by a regional manager. I was contacted by someone else filling in for her, then the dealer got the part in, 3 days after I called corporate. They fixed the car. regional manager called and asked if I was happy with the repair. I answered accordingly. This experience has been horrific for me and I blame Ford Motor Company for all of this. The dealership got me a bit upset the first time they dismissed the problem. But when my car was called in to be fixed, the guy that helped was Jason. And he was very nice, attentive, and considering. He made sure that everything was good and done. Gave me his contact info and said to check back in if any issues arise. So far the car has been driving much better. Some switching is still felt, but its insignificant. Ford needs to get rid of the PowerShift transmissions, they don't work in USA. And people are very angry and upset, but most importantly.. endangered by this product. Roll out a mandatory recall!!
There are countless of lawsuit going on. Class action, lemon law, etc. People are going to loose jobs at Michigan plant. Ford is only hurting itself.
Great Service recieved - tom
We took our F-250 diesel to this dealership because we had heard our friends bragging about the friendly and professional treatment they had been receiving at Hallmark Ford. We will now be the ones bragging on Hallmarks service from this point on. We had taken my f-250 to other repair shops previously and had very mixed results. That was not the case at Hallmark we are 100% satisfied and will return.
Great Service - Terrie Bonds
These guys are really nice to work with. They go above and beyond to address the customer's needs. Shawn Gardner has helped me buy 2 vehicles and hasn't let me down yet. If you are looking for easy transactions, this is the place to go!
Great experience - Thedyde
I purchased a new F-150 from Les Alexander and he made it the best experience ever. The sales people are all on salary so there was no pressure, only great service.
An Excellent Dealership! - Renee Rates
In May of 2016 I had to make an emergency stop at their service center because the bumper cover on my Ford Fusion detached on the interstate. At the time, my mother and I were driving across country to Nevada, and it's a blessing that this dealership was conveniently located right off the interstate. As I drove into the service station, I was greeted very warmly by the service repair technician, as well as the sales agent, Mr. Ray Adams, who took very good care of the proceedings on my vehicle repairs. Mr. Adams went above and beyond his professional duties as a sales agent, as he offered us water, and made us feel right at home. Not to mention, the maintenance work was of no charges to me.
Thank you for being such a caring, professional, and wonderful team!
Bud and Brandon did great - J.lee
Brandon did a good job. He found us a car with a great price. Would recommend this dealership for all those looking for a car in the future.
terrible - sekou1971
the general manager is a liar ..was told one thing at the time of the purchase and our vehicle are still sitting there , terrible job
Service department - JEI
So good so for. Little slow getting on my truck. But now right to business hopeing to get it back soon . Hopeing it will be fixed first time
wonderful - catman 2015
These are the best people that you could ever deal with. They are friendly but fast always have coffee for me and today even had lemon cake.
The whole experience makes me enjoy going there and they keep my car running great.
Danny in service dept. is the best I have ever dealt with.
friendly - Christopher Reid
Very friendly people, worked very hard to find a vehicle that satisfied me, stayed in contact at all times, sales and financing were both an easy transaction, talk to Angela Keith for your next vehicle
Great at first ! Taken Advantage of in the end! - screwed by Cannon
I had a front end collision in Cleveland Mississippi and towed to Cannon Ford . I was informed I needed to have a radiator (leaking) and a condenser replaced to get me home. On the road next day and happy! Took my truck to Kayser Ford in my home town to have the rest of the work done. When the body shop took off the bumper and grill, I noticed the condenser that was so called replaced had a big dent in it right were a oil cooling hose was routed in front of it. With no doubt it happened in the crash and was not a new one. This is a 2015 F250 diesel with 3500 miles on it! You can bet a new condenser cant come that way from the factory. Cannon Ford had now trouble charging me for something they didn't replace. In the 2240.45 dollar invoice they even charged me 36 dollars for the refrigerant they didn't use. When I returned home my engine check lite came on because the secondary cooling system was not filled correctly. another 150 dollars. Mike Jenkins
PS. I never thought a dealership could take away my confidence in Ford!! Took there survey 3 times and would not allow me to send it!! Fishy
Service department is terrible - lincolnluver
I bought a new MKZ in 2008. Couldn't be happier with the car. It's the best I've ever driven. Unfortunately I have had three contacts with the parts/service department and two of the three have been horrible. The first time was for my free oil change after buying the car. I made an appointment and arrived on time. I sat in the waiting room for two and a half hours until it was finished. I complained and was asked to give them another chance. The second time was great. My battery died. I called for warranty service. The woman I spoke with was wonderful. She told me it would take about an hour and a half because they had to isolate the problem (battery or alternator) I made the appointment and the car was ready in about an hour and a half. I went to the service manager and complimented him on the job. The latest time was July 2016. I used the service department portion of the Estabrook web site to have the drivers door inside handle replaced ( a piece broke off the handle and it wouldn't open the door from the inside. Waited for two weeks for a response and got none. I used the web site again and waited a week and received no response. I called the service department and was told that the web page "sometimes gets lost in cyber space". I described my problem and was told I had to bring the car in for "diagnostics". I told him I diagnosed it and it was a broken handle. He told me the part would have to be ordered and it would take three or four days to come in and the total cost would be just over $300 with about $80 for the part. He said they would call when the part came in. That was well over a week ago and I haven't heard a word.
Horrible customer service - hlynn
Worst customer service. Since we purchased the extended warranty with the vehicle, why would they waste their time diagnosing a problem? Can never duplicate the problem, when you take them on a drive to duplicate the problem which magically they can hear and feel when you are driving them around then they tell you that they are sorry but it would take them a while to figure out where the noise is coming from and send you home. Are you telling me if I brought in my vehicle not covered under warranty that you wouldnt take the truck apart to find the problem? I will never return to this dealership! & I will definitely wont buy my next vehicle here either.
Surreal - Zohn Tennyson
Invited to come view a vehicle we had been searching for, and after having seen and liked the vehicle and waiting in the salesmans office for the final price, watched another salesman right outside the window back into "our" vehicle. Hard. Very hard. Enough to rock it back and forth several times. And he didn't even stop; literally left the premises. After all said and done, general manager says it needs to be fixed and won't come off the price. The price they were dropping because we had driven over at their invitation to pay the dropped price and buy the vehicle. He acted like we were somehow at fault. Never seen anything like it. The salesman, Ronnie Henderson, was great. The gm, Mr. Classy, was definitely not. Surreal
Get Everything in writing, don't expect much! - Hkw
We had a decent buying experience; then came to when we'd signed papers and we became the afterthought.
We requested an oil change, tank of gas (was on a quarter of a tank) and a detail (the car was pretty 'lived in') of our used vehicle. I took it in the next day, to receive that. They spent 2 hours "detailing" the car, it was too late to change the oil so I got an IOU, but I did get a tank of gas ($30).
The next day in the daylight I inspected the car, and noticed that whoever had done the detailing had left a LOT to be desired. Gum in the carpet, trash in the seat tracks, melted candy on the seatbelts, chocolate finger prints and mud smears on the interior lighting. I called my salesperson, and requested they redo the detailing because it was horrible. She agreed, but did point out that "nobody had ever complained about their detail guy before". I got the feeling I was being a huge annoyance for them.
The second time around-they changed the oil-super fast at their quick lube. They also redid the detailing, which got the things they'd missed before but I was brought outside so the detail guy could "show me he got it all". Shouldn't that have been done the first time?
Which leads us to our SECOND problem with this dealership. We broke our down payment into two payments. We agreed on two dates, both of which the financing manager and the salesperson heard and ALSO agreed on. They requested we write a check, and they hold it to those dates. We said okay, but we'd bring in cash on those dates. They said, oh don't worry, we understand, we will not cash those checks until that day if you haven't brought in cash. Good deal, right? The first date came, we brought in a large amount of cash, no problem. Got handed our check back, easy peasy. The next deadline looms closer, and I had the cash the day before the deadline, so I texted the salesperson to let her know I'd be coming in a day early with cash. She said okay, no problem. I show up at the dealership and get told sorry, but we've already deposited your check. A day early, a full 24 hours before the date that was agreed upon by the finance manager, ourselves, and the salesperson.
I texted the salesperson and expressed my disappointment, and reiterated that I believed this was HORRIBLE customer service-what kind of dealership completely goes back on their word? I told her the facts-because I had cash, I was going to have to drive 2 hours round trip to the nearest after hours cash deposit ATM so our account wasn't overdrafted. I also asked her how she and the dealership planned to make this horrible oversight right, before I jumped the gun and made any reviews on line. I as a business owner would have jumped at that opportunity, but the next morning, I got a message from a completely uninvolved individual from the company, with a picture of a note handwritten that I nor my husband wrote, along with the words "This is the note that was attached to the check and those instructions were followed. I'd suggest you quit with the verbal trash talking". So let it be known that this unrelated individual called me a trash talker for being upset with the level of customer service that was being provided to me at that point. Good to know that's how this dealership is represented.
A further text from my salesperson stated that they went above and beyond by giving me gas, an oil change, and a detail, and that's not standard or policy for their used vehicles.
So, just an FYI before you purchase from these people-get EVERYTHING in writing. EVERYTHING. Their word means NOTHING. Also-if you're buying used and expect a clean vehicle with an oil change and a tank of gas, that's not standard or policy, so you're expecting them to go above and beyond.
They think there allowed to collect ins deductible twice do - Screwed
Don't go there they do dirty business unprofessional charge twice for deductible but they got caught will be making complaint with bbb and consumer services crooked dealership
VERY dissatisfied - Very dissatisfied
I went to this dealership to inquire about the price of a vehicle, and was told by a sales consultant that I would have to go inside and talk to a sales manager. I told the consultant that I didn't have a lot of time this day. I went in to talk to a sales manager,told him also that I didn't have a lot of time, could he please just give me a price on this vehicle. He basically told me, as he "waved me off", that if I didn't have the time to sit down and let him work with me, he didn't need my business.
I came in looking for a used Escape. The sales department... - jmcgee01
I came in looking for a used Escape. The sales department worked very hard getting me into the vehicle I wanted. My credit isn't great and they got me me approved with no problems. I am the proud owner of a 2008 Escape and notes are affordable. Thank you! Call Arnold NOW if you're looking for a vehicle.
bag of problems - JohnTaurus
Took my Tauruses and my dads F-250 for service on several occasions. Each time, there were issues with ordering the wrong parts (an astounding FOUR TIMES), taking MUCH longer than was promised, or poor workmanship resulting in damage to the vehicle. To top it all off, they sold my information to a terrible extended warranty company that continues to harass me. The compamy claims to represent the manufacturer (Ford, in this case), but theyre so stupid that at one point the guy called my 2012 Taurus a Nissan. I have given Courtesy Ford enough chances now. My family has been doing buissness with them since my dad bought a new Ford Torino GT back in 1971, but no longer. Selling my information was the last straw.