I have been a loyal customer for ten year, having - Dustin
I have been a loyal customer for ten year, having purchased my Ram from Landmark in 2014. In October I needed the EPS replaced. They also replaced one of the front wheel bearings. Two weeks after I picked the truck up and was driving it to work on the highway, the wheel hub bolts had backed out and were grinding against the knuckle. I called the service department and was told that I could not prove that the newly replaced wheel bearing issue was their fault. I was stuck in Olathe and had to pay for another dealership to actually fix the wheel bearing and for a rental car. Once I had the truck back, I went to Landmark and spoke with Mike Jones in person, who made copies of my invoices from the other dealership and promised me a check. That was in November and after texting him for updates each month, he has stopped responding to me. I have called and left messages that have also been ignored. I am a supervisor and am very familiar with how check requests work. They typically do not take four months! I just want my money back for work that was not completed and could have caused more damage to my vehicle or MUCH WORSE.
Read More