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Landmark Dodge Inc - Independence, MO

On 8/17/2009 2:37:29 AM Hisoryy wrote:
I went to Landmark Dodge to purchase a vehicle I had seen on an Internet add. So I get there and I speak to mike liles ( who was actually a nice guy) and i go check out the car. It was a nice ford explorer sport, very clean and it seemed well maintained. So i took it out for a test drive and it seem like it drives fine. So i decide I'm interested and i tell him my price range. (I'm a college student so its not very much) The price of the car was 6,888 and he comes back saying the deal that his GM wanted to offer me was 225 for 48 months. That would have ended up being OVER 10,000 for a 2001 explorer. So I'm like no way. Anyways long story short i talk the price down close to where i want it. So I tell him I want to get it checked out by a mechanic ( because i don't trust used car dealers). He assures me that his mechanics check everything out and fix everything. Anyways the next day I took it to Firestone for a complete check up. Turns out it needs all new breaks and rotors and wouldn't even pass MO inspection ( which they told me it already had)! The break pads were falling apart! It also needed tons of other stuff that would have cost over $1700. All in all the dealership sucked and would have had a hell of a law suit had I gotten into an accident because they lied about the inspection.

One positive thing i do have to say was that Mike Likes was a very nice guy and seemed like he actually wanted to get me into that car. It was his JERK manager Doug that was being very obnoxious, pushy, and pressuring me. He was the one behind all of the Lies, and bad deals. But he is the owners son so he gets to do whatever he pleases i guess.

One more thing. Also this Doug guy ( i really hope I'm remembering his name correctly) asked to talk to mike for a second and asked me to step out and this guy began screaming at mike a cursing at him VERY loudly and my 7 year old brother could hear his terrible language. I really hope enough complaints get this guy out of a job.

Marty Cancila's Dodge World - St Louis, MO

On 6/30/2009 6:09:57 PM monica1463 wrote:
I bought my used 2008 Sebring Convertible the end of March 2009. I was promised things by the salesman that I only got after I threw a fit and after MANY trips and calls to the dealership. When I was trying to buy the car, I was told many things about the vehicle that weren't true. As an example, Does it have heated seats....their answer was no but about 2 days after I bought it, I discovered it did. I knew more about the car than the salesman did. OH and he warned me about buying cars from the auction cause you never know what you are getting. Guess what, when you buy a used car they have to disclose where they bought it from....you guessed it...the auction! Pretty funny. I had a car that I bought at the auction and LOVED it and didn't have half the trouble with it in 4 years that I've have with this one in 3 months! Won't EVER buy another car here.

I've had my car in for service 5...yes that is FIVE times since I bought it. I've only had it 3 months. When I bought the car they gave me an expired inspection with which to get my license plates....only found that out when I went to the DMV to do that. I had to go back to the dealership and "WAIT my turn" while they "worked me in". Excuse me, but REALLY?

Then I had it in there because the cruise control did not work. When I called to report this, I was treated as if I was some kind of an idiot and didn't know how to turn it on. I can assure you that was not the case.

Then I had to take it in because the air conditioner didn't work. Again, it was assumed I didn't know that the button with the little snowflake made the air cool.

Wouldn't you think that before they put the vehicle up for sale, they would check this kind of stuff so that they wouldn't have the customer coming back over and over? They would if they cared but they do not.

The roof leaks on the convertible top. So in I go again. The question is, "does it leak when it's in the car wash or just heavy rain?" What difference does that make, I ask you. IT LEAKS ALL THE TIME, FIX IT. Before you say convertibles do that...I had one for 4 years and that one never did so it isn't too much to expect.

The brakes are squeaking. "oh that's not covered under the warranty". Oh really? Well when I asked what was covered under the warranty, I was told EVERYTHING BUMPER TO BUMPER no exceptions. Not only is it not covered but it's $140 just to check to see what is wrong with them. SO they've lied as well.

So today I take it back in so that they can finish fixing rhe roof. I drop it off at 830am. At 2 I call to see what is going on as it is only supposed to take a couple of hours to fix. No one can help me because my service rep is at lunch. REALLY? What if he died....they just keep my car forever? COME ON! So I leave a message and at 4 I call back because I still haven't heard anything. Not sure what they had to do to find the service rep but after sitting on hold for 5 minutes, he comes on and says I can come get it whenever I'm ready. "I haven't had a chance to get to your paperwork. It's been done for quite awhile." THAT is supposed to make it better? So I tell him I need them to come back and pick me up, you know since they dropped me off at work. And he says "Why didn't we give you a rental car?" WOW this guy is brilliant. My response was, I have no idea, why didn't you? My office is approximately 5 minutes from their dealership and apparently it's just too much to expect them to come back and get me. So, this clown doesn't bother to put me on hold, he just sets the phone down. Then he proceeds to leave me there for another 5 minutes while they are trying to get their sh*t together and he comes back and says "I can't find Clarence. I don't know where he is. I don't know what to tell you." ARE YOU KIDDING ME??? How about "let me locate you a ride and I'll call you right back. I know you're busy and sitting on hold gets old so let me figure it out and I'll call you shortly." What a novel idea. BUT NO. I had to get UGLY and tell them nevermind, I would figure it out on my own. So while I'm trying to do that, ten minutes later they call me and say, "Can we send Clarence to come get you".

NOT A SINGLE TIME has anyone said I'm sorry. When I left my car there today, he asked me if I'd been in for service since I bought it and I told him this was my 5th visit since March. He actually visibly winced when I said that and then he said, that's not good. I said no it isn't. Let's hope this goes better than the others. WHAT A JOKE!!!