Great Dealership to Work With! - Happy with my Honda
I have bought 40 vehicles in my lifetime and Findlay Honda is in my top two most positive purchase experiences! They are very professional and up front to deal with! Obi Davis was my salesman. This is the second Honda purchase that I have made through Obi. Emanuel aka Manny the sales manager was excellent too. As far as service after the sale Travis Miller in the service department is unbeatable! I am very happy with my dealership relationship and very pleased my new Honda. I have recommended Obi and Findlay Honda to others and I will continue to do so. They have earned my business and my loyalty!
Best car buying experience - Lindsey Ozmer
I was so happy I came to this dealership! The buying experience was wonderful and I got exactly what I came in for at a great price. My sales woman was excellent at listening to my needs and making it happen for me. I love my new Honda!
top notch service - a rarity these days - SteveB
Unfortunately these days when you receive good service at a store/restaurant/dealer it really stands out, as it is most common to receive poor service.
At Michael Hohl Honda in Carson I was in for a pleasant surprise; everyone was extremely friendly and helpful and went out of their way to provided the easiest car buying experience i have had. They beat the abysmally low trade value i was being offered in neighboring city (reno) and also had the best price around on my new car (2016 Accord).
As a general rule, i never write online reviews, so you can be sure that this represents the highest level of praise. Even during some of the few delays I faced (waiting for credit approval and such) Maria stayed with me, chatted and kept me entertained so that it did not seem like a long wait at all.
Unorganized and unprofessional - Ninersgurl
Never in my life i have i been asked what my health status is. As that is a hippa violation. Just because i have old medical bills doesnt give you the right to ask what my diagnosis is. No one should be asked that question. Did it make you all feel better about yourselves, knowing im TERMINAL?! Just because my credit isn't great(due to medical) does NOT give the dealership the right to belittle me or question me about something so personal. Obviously if i have medical bills on my credit report, something IS wrong. Healthy people don't go to hospitals for fun. Regardless of all the above, We are still paying customers. Also when you know someone has an appt, paperwork and the car your buying should be ready to GO, especially when we had already been there SEVERAL times before and you are aware of my certain needs & availability. Just like your time is valuable so is ours. Customer Service is awful and extremely unprofessional. This is one the worst experiences i have had since being diagnosed. I will never recommend your dealership instead i will twkk everyone about my awful degrading visit. I will also be speaking to BBB about the HIPPA violation. No one should be treated this way, what time i have left on EARTH should be filled with great memories not dealership nightmares!
I would be fearful if my mother or daughter went there alone - business_owner
Honda West is one of the dealerships that fits the stereotype we all worry about. Slimy sales people who don't care about you just selling you a car and careless management that sets low standards and encourages deceptive sales practices. I called in about a car in the late afternoon to find out when they closed. No one even answered their phone, but I did get a call back and found out they didn't close until 9PM. Later I drove down to the dealership when I arrived I was not greeted by anyone, I had to wonder around passing lots of people in blue Honda West shirts. No one asked me if they could help. Finally, I had to interrupt two men, what I assume to be salesmen to ask where reception was and if I could get someone to show me the car I wanted to see. They barely moved or said anything they just pointed to a front desk that we had passed when we walked in. We didn't see anyone there, but upon closer inspection of the front desk which is quite high there was a woman there and she was hidden from view for the most part. When we got to the counter she was busy browsing the internet looking at a shopping site. We got her to call the Internet Sales Manager who told us to contact her when we got down to the lot, surprise she didn't answer the phone, then she had to call another sales person who also didn't answer. This is like 10 minutes in at this point and there are salesmen sitting on the butts all over this place doing nothing. Have you ever been to a car dealership where the salesmen are all sitting and not coming over to talk to a new customer. You could literally feel the low energy of the sales floor and that no one wanted to be there, let alone deal with a new customer. So then the secretary gets a hold of the internet sales manager and says she is coming... We wait and wait and wait some more. I tell my girlfriend I just want to go out to the lot and find the car myself, we had waited long enough at this place. So that's what we do. We walked quite a way to the very end of the lot to look at this Ford Explorer that was advertised as having a CLEAN CAR FAX & no mention of damage or anything in their advertisement. Just as we get to the car, in the distance we see two figures walking towards us which took our gaze away from the car for the moment. They eventually arrive and the first question I have for them is, "so this car has a clean car fax?" and they are like well let’s check the paperwork. We did and it did. Then I start to inspect the vehicle. The front drivers side between the front door and the wheel well showed some damage and this damage wasn't in the photos or in the advertisement. Then I looked closer, the wheel well cover is totally cracked but carefully put back together to hide the fact. So the damage crushed into the wheel well which is making me think suspension damage, frame damage, but I mean more than anything this car has gone through their dealership maintenance department and they have clearly tried to clean this fact up and they had not reported the accident damage or made a note of it anywhere, in their ad or on car fax. The first comments out of the salesmen’s mouth were we are a Sonic Automotive Dealership and they don't change their listed price – his first reaction to the damage. He knew the truth that an accident was not accounted for in the high price they were asking for. He was already trying to slip out of the situation. I explained that I was disappointed that I had been told to come down and check out a car with a clean car fax and no mention of serious damage. He just walked off didn't say a word. The internet sales manager told me she had to get home to her children and it wasn't her job to show or sell cars... In my head I am like this is the least professional chop shop of a dealership I have ever been too... I went into the dealership offices to talk to a manager who had to have a private meeting with the two I had been dealing with to get their story straight... The first words out of my mouth were interrupted by the salesmen who walked off and from then on I was angry, I mean he did this in front of his manager, interrupted a customer and walked off, who did not care one bit, and at that point I was done with the place I said some choice words and stormed out. The manager was just as bad as his staff. Talk about the wrong way to deal with a customer. Sonic Automotive who owns Honda West in Las Vegas needs to get a new team because that place is a joke and I own a business. I would be fearful if my mother or daughter had to go to that place alone.
Nancy Harter is the nicest and most knowledgeable service... - Younggren
Nancy Harter is the nicest and most knowledgeable service manager I have dealt with. She makes taking the car into be serviced a pleasant experience. I trust her judgment on what really needs to be done.