Awsome dealership get service - Kat McCormick
I stopped in to get my battery checked out.
I of course had to look at the new models.
I was wowed, by the new civic there are some great improvements.
Jason Mancillas (sales man) took the time to show all the new features. I was NOT looking to buy a new car, just looking.
Jason who became my salesman, lol was very very patient. I bought a new Honda CR-V !!!!
I love my new car, everone was very nice.
Thanks to everyone. This is truly a family-friendly place. From sales to financing to service I have to give this dealership 10 Gold Stars
Stop in and ask for Jason Mancillas Salesman
Tim McFadden Service
Best car buying experience - Lindsey Ozmer
I was so happy I came to this dealership! The buying experience was wonderful and I got exactly what I came in for at a great price. My sales woman was excellent at listening to my needs and making it happen for me. I love my new Honda!
top notch service - a rarity these days - SteveB
Unfortunately these days when you receive good service at a store/restaurant/dealer it really stands out, as it is most common to receive poor service.
At Michael Hohl Honda in Carson I was in for a pleasant surprise; everyone was extremely friendly and helpful and went out of their way to provided the easiest car buying experience i have had. They beat the abysmally low trade value i was being offered in neighboring city (reno) and also had the best price around on my new car (2016 Accord).
As a general rule, i never write online reviews, so you can be sure that this represents the highest level of praise. Even during some of the few delays I faced (waiting for credit approval and such) Maria stayed with me, chatted and kept me entertained so that it did not seem like a long wait at all.
Poor Customer Service - DiAndy
I called Findlay Honda on Azure Drive, Las Vegas, NV to schedule an appointment for an oil change and to see if they were able to do a couple recalls. Spoke with a VERY nice man who made may appointment but said I may have to reschedule for the recalls if they do not have the parts.
I arrive before my appointment time, park and go inside. I am not greeted, nor does anyone smile or acknowledge me. Finally Don asks me what I need. I told him I had an appointment and needed to see if they were also able to do a couple recalls. He asks who my appointment was with. I had no idea as I did not remember the guys name that I called, but his confirmation email had "J" as a first initial. I was talking to Jon and he says "well it wasn't with me". He looks in the computer and says, "oh I see the problem you made an appointment online". I stated, "no, I didn't I called your phone number and asked to make an appointment with Service". He said the appointment wasn't with him but he would help me. (Wow thanks!) He said that they could do the recalls as well as the oil change and asked if I had a ride. I told him no. He just says okay. I go to sit down. 3 hours later I thought I would go ask how much longer, again I am not greeted or acknowledged by anyone. There was another lady waiting for help as well. Finally a lady goes up to the other lady and says can I help you? She said yes I need to pay for my services and pick up my car. Again with the "Who's your appointment with?". She said she had talked with a Jon. She says I will go get him for you. Before she left I told her I wanted to see how much longer my car would be. She said who helped me I told her Jon as well. Jon helped the one lady, walked right by me and went to talk to another employee. I was finally asked again by another man if I needed help and I said "Yes, the lady there said she would get Jon for me". He finally comes over and then proceeds to tell me that he wasn't supposed to helping me that Don was, and he points to an empty station, and says he is on break now. He reluctantly still had to help me out. Then another man all together takes over my "case" (which was how it felt). My overhead light is out in my car and I asked if they could fix that for me, he said yes if you go to the parts department and get one he would have it installed. I must have looked confused, which I was, and he then says I will just make a not and they will get the bulb and install it. (AMAZING how that would have worked, BUT it did not happen, light is still out) I thought while I was waiting I would look in the parts area. I found a few things and asked the cashier (which was RIGHT there) if I paid her for the items. She said, did you get a ticket from the parts department? I was like WHAT? I just stood right here in front of you, picked up a couple items and walked right up to you. She took my items and said she would take care of it and walked away. At this point I am completely confused and I thought I had to wait for my car to be done to pay for the items, so I went back to sit down and wait. When my car was finally done I took my ticket up and there was a different cashier. I told her I also had some other items somewhere that I wanted to buy. She got them and then proceeds to tell me that I needed to get my own ticket in the Parts area, (RIGHT NEXT TO HER) I explained that there wasn't anyone there, and still isn't so I had no idea. She says there's a button there to push to get help...............
I'm no spring Chicken, I have been to dealerships for YEARS to service and maintain my vehicles. This was my first, and I HOPE MY LAST, experience with this chaotic, no one wants to help you Service department. I hear Henderson has a friendlier staff, may just go there, or somewhere else all together.
Unorganized and unprofessional - Ninersgurl
Never in my life i have i been asked what my health status is. As that is a hippa violation. Just because i have old medical bills doesnt give you the right to ask what my diagnosis is. No one should be asked that question. Did it make you all feel better about yourselves, knowing im TERMINAL?! Just because my credit isn't great(due to medical) does NOT give the dealership the right to belittle me or question me about something so personal. Obviously if i have medical bills on my credit report, something IS wrong. Healthy people don't go to hospitals for fun. Regardless of all the above, We are still paying customers. Also when you know someone has an appt, paperwork and the car your buying should be ready to GO, especially when we had already been there SEVERAL times before and you are aware of my certain needs & availability. Just like your time is valuable so is ours. Customer Service is awful and extremely unprofessional. This is one the worst experiences i have had since being diagnosed. I will never recommend your dealership instead i will twkk everyone about my awful degrading visit. I will also be speaking to BBB about the HIPPA violation. No one should be treated this way, what time i have left on EARTH should be filled with great memories not dealership nightmares!
I would be fearful if my mother or daughter went there alone - business_owner
Honda West is one of the dealerships that fits the stereotype we all worry about. Slimy sales people who don't care about you just selling you a car and careless management that sets low standards and encourages deceptive sales practices. I called in about a car in the late afternoon to find out when they closed. No one even answered their phone, but I did get a call back and found out they didn't close until 9PM. Later I drove down to the dealership when I arrived I was not greeted by anyone, I had to wonder around passing lots of people in blue Honda West shirts. No one asked me if they could help. Finally, I had to interrupt two men, what I assume to be salesmen to ask where reception was and if I could get someone to show me the car I wanted to see. They barely moved or said anything they just pointed to a front desk that we had passed when we walked in. We didn't see anyone there, but upon closer inspection of the front desk which is quite high there was a woman there and she was hidden from view for the most part. When we got to the counter she was busy browsing the internet looking at a shopping site. We got her to call the Internet Sales Manager who told us to contact her when we got down to the lot, surprise she didn't answer the phone, then she had to call another sales person who also didn't answer. This is like 10 minutes in at this point and there are salesmen sitting on the butts all over this place doing nothing. Have you ever been to a car dealership where the salesmen are all sitting and not coming over to talk to a new customer. You could literally feel the low energy of the sales floor and that no one wanted to be there, let alone deal with a new customer. So then the secretary gets a hold of the internet sales manager and says she is coming... We wait and wait and wait some more. I tell my girlfriend I just want to go out to the lot and find the car myself, we had waited long enough at this place. So that's what we do. We walked quite a way to the very end of the lot to look at this Ford Explorer that was advertised as having a CLEAN CAR FAX & no mention of damage or anything in their advertisement. Just as we get to the car, in the distance we see two figures walking towards us which took our gaze away from the car for the moment. They eventually arrive and the first question I have for them is, "so this car has a clean car fax?" and they are like well let’s check the paperwork. We did and it did. Then I start to inspect the vehicle. The front drivers side between the front door and the wheel well showed some damage and this damage wasn't in the photos or in the advertisement. Then I looked closer, the wheel well cover is totally cracked but carefully put back together to hide the fact. So the damage crushed into the wheel well which is making me think suspension damage, frame damage, but I mean more than anything this car has gone through their dealership maintenance department and they have clearly tried to clean this fact up and they had not reported the accident damage or made a note of it anywhere, in their ad or on car fax. The first comments out of the salesmen’s mouth were we are a Sonic Automotive Dealership and they don't change their listed price – his first reaction to the damage. He knew the truth that an accident was not accounted for in the high price they were asking for. He was already trying to slip out of the situation. I explained that I was disappointed that I had been told to come down and check out a car with a clean car fax and no mention of serious damage. He just walked off didn't say a word. The internet sales manager told me she had to get home to her children and it wasn't her job to show or sell cars... In my head I am like this is the least professional chop shop of a dealership I have ever been too... I went into the dealership offices to talk to a manager who had to have a private meeting with the two I had been dealing with to get their story straight... The first words out of my mouth were interrupted by the salesmen who walked off and from then on I was angry, I mean he did this in front of his manager, interrupted a customer and walked off, who did not care one bit, and at that point I was done with the place I said some choice words and stormed out. The manager was just as bad as his staff. Talk about the wrong way to deal with a customer. Sonic Automotive who owns Honda West in Las Vegas needs to get a new team because that place is a joke and I own a business. I would be fearful if my mother or daughter had to go to that place alone.