Great Service - - Cora
My husband passed away early this year and I do not know anything about cars. I have heard that a lot of independent service centers take advantage of female customers who do not know anything about cars. Ever since I went to the Findlay Honda Henderson for my Safety recall, I have been going back there for all my service needs because I have been getting great service from my Service consultant, Colton. Longmire. He has helped me a lot with my CRV and I know that I can trust him with my car.
Best car buying experience - Lindsey Ozmer
I was so happy I came to this dealership! The buying experience was wonderful and I got exactly what I came in for at a great price. My sales woman was excellent at listening to my needs and making it happen for me. I love my new Honda!
top notch service - a rarity these days - SteveB
Unfortunately these days when you receive good service at a store/restaurant/dealer it really stands out, as it is most common to receive poor service.
At Michael Hohl Honda in Carson I was in for a pleasant surprise; everyone was extremely friendly and helpful and went out of their way to provided the easiest car buying experience i have had. They beat the abysmally low trade value i was being offered in neighboring city (reno) and also had the best price around on my new car (2016 Accord).
As a general rule, i never write online reviews, so you can be sure that this represents the highest level of praise. Even during some of the few delays I faced (waiting for credit approval and such) Maria stayed with me, chatted and kept me entertained so that it did not seem like a long wait at all.
Terrible Service - arsci
This review is in regards to the MINI dealership service and sales. I purchased my Paceman in August of 2013. The service visit I mention was in January of 2016.
I do not recommend this dealership. I originally purchased my car here several years ago, I had to drive out from San Francisco because they would not work with any of the other dealerships that were closer to me. They had the car that was optioned the way I wanted, but refused to do any kind of transfer. Most dealerships will do transfers without much trouble. Not impressed with the whole process as it was a 4+ hour drive each way, and a lot more paperwork and hassle due to it being sold in NV, and registered in CA.
Car regularly had issues, and the last time it started having trouble when I was on vacation in Tahoe. MINI roadside assistance had it towed to MINI of Reno. It sat at the dealer for two weeks and they kept wanting me to authorize more money (for a car still under factory warranty!), but seemed to have no idea what was actually wrong with it and kept telling me they just need to look at it more. Had to do another 4+ hour drive to go get it, still not fixed, and hope it didn't completely break down on my drive home because I needed the car. I was able to fix it in my driveway the next day (end link bolts had started coming loose causing clunking and rattling noises from the rear suspension).
I sold the car 2 months later and when I had the car appraised by another dealer, I found out MINI of Reno did not return the factory tow hook, so I got to buy a new one before selling the car. They also moved all of my belongings in the car (emptied every compartment) and just tossed it into a giant box in the back. There was clearly no respect for any of my belongings.
Terrible service. I do not recommend the sales or service department. I contacted both the dealership and MINI USA regarding these issues. Never heard back from them.
Poor Customer Service - DiAndy
I called Findlay Honda on Azure Drive, Las Vegas, NV to schedule an appointment for an oil change and to see if they were able to do a couple recalls. Spoke with a VERY nice man who made may appointment but said I may have to reschedule for the recalls if they do not have the parts.
I arrive before my appointment time, park and go inside. I am not greeted, nor does anyone smile or acknowledge me. Finally Don asks me what I need. I told him I had an appointment and needed to see if they were also able to do a couple recalls. He asks who my appointment was with. I had no idea as I did not remember the guys name that I called, but his confirmation email had "J" as a first initial. I was talking to Jon and he says "well it wasn't with me". He looks in the computer and says, "oh I see the problem you made an appointment online". I stated, "no, I didn't I called your phone number and asked to make an appointment with Service". He said the appointment wasn't with him but he would help me. (Wow thanks!) He said that they could do the recalls as well as the oil change and asked if I had a ride. I told him no. He just says okay. I go to sit down. 3 hours later I thought I would go ask how much longer, again I am not greeted or acknowledged by anyone. There was another lady waiting for help as well. Finally a lady goes up to the other lady and says can I help you? She said yes I need to pay for my services and pick up my car. Again with the "Who's your appointment with?". She said she had talked with a Jon. She says I will go get him for you. Before she left I told her I wanted to see how much longer my car would be. She said who helped me I told her Jon as well. Jon helped the one lady, walked right by me and went to talk to another employee. I was finally asked again by another man if I needed help and I said "Yes, the lady there said she would get Jon for me". He finally comes over and then proceeds to tell me that he wasn't supposed to helping me that Don was, and he points to an empty station, and says he is on break now. He reluctantly still had to help me out. Then another man all together takes over my "case" (which was how it felt). My overhead light is out in my car and I asked if they could fix that for me, he said yes if you go to the parts department and get one he would have it installed. I must have looked confused, which I was, and he then says I will just make a not and they will get the bulb and install it. (AMAZING how that would have worked, BUT it did not happen, light is still out) I thought while I was waiting I would look in the parts area. I found a few things and asked the cashier (which was RIGHT there) if I paid her for the items. She said, did you get a ticket from the parts department? I was like WHAT? I just stood right here in front of you, picked up a couple items and walked right up to you. She took my items and said she would take care of it and walked away. At this point I am completely confused and I thought I had to wait for my car to be done to pay for the items, so I went back to sit down and wait. When my car was finally done I took my ticket up and there was a different cashier. I told her I also had some other items somewhere that I wanted to buy. She got them and then proceeds to tell me that I needed to get my own ticket in the Parts area, (RIGHT NEXT TO HER) I explained that there wasn't anyone there, and still isn't so I had no idea. She says there's a button there to push to get help...............
I'm no spring Chicken, I have been to dealerships for YEARS to service and maintain my vehicles. This was my first, and I HOPE MY LAST, experience with this chaotic, no one wants to help you Service department. I hear Henderson has a friendlier staff, may just go there, or somewhere else all together.
No time for oil change - Gm Moe
Based on Pearce's WEB pg, Thursday is not usually busy and wait time is approx an hr. I needed an oil change and tire rotation. I was told the soonest they could help me was a week away. I could go to an out of town dealer quicker...or better yet, Jiffy Lube
Disgusted doesn't even begin to cover it.... - hollyb
The service advisors are worthless - they lie to the customers. The service manager has no interest in providing good service either. I was lied to about my warranty coverage, went over an hour out of my way, only to have them not do what was promised. I would never buy another vehicle here, and will take my business elsewhere. I will tell everyone I can about this - what a miserable experience.