Great Service - - Cora
My husband passed away early this year and I do not know anything about cars. I have heard that a lot of independent service centers take advantage of female customers who do not know anything about cars. Ever since I went to the Findlay Honda Henderson for my Safety recall, I have been going back there for all my service needs because I have been getting great service from my Service consultant, Colton. Longmire. He has helped me a lot with my CRV and I know that I can trust him with my car.
Excellent service department - swan
Keith in the service department has always gone above and beyond to have our car taken care of in a timely and courteous manner. He always keeps us updated during the process so we are never kept guessing about the completed time. He is like a good friend taking care of us. The waiting room is very comfortable and friendly. Check out is quick and courteous. We always get an appointment in a timely manner. Would recommend this dealership service department.
The influence of a friendly selling attitude - Ron.around
My wife and I were only browsing automobile dealers in Carson City. The first dealer was friendly and nice. The second dealer (Michael Hohl Honda) actually sold us an automobile even though we were just shopping around town. The very friendly attitude of salespeople and management took the time to show us every automobile choice based on my preferences. I told the sales person at first approach we only had twenty minutes to spare. We wound up spending two and a half hours discussing models, having a pleasant conversation, and working on closing a deal right on the spot. I have never been happier with my new Honda HR-V car so far. I'm sure the service department will treat us the same as the sales level people.
Very unprofessional - Fred1238
The BMW dealer is the only one in town so they just have no incentive to give anyone great service.
For example my BMW received free maintenance for 4 years and they always serviced it doing the minimum. For example things that are included like air filter, cabin filter, gasoline filter and brake fluid were never changed.
I also bought a extended service contract and when I tried to cancel the service contract and get a refund, I was ignored by Nadeen who never replied to any of my messages. They took the money for the contract but try to get it back, impossible. Next time I am getting a new car it will be in Sacramento and not at Bill Pearce!
Poor Customer Service - DiAndy
I called Findlay Honda on Azure Drive, Las Vegas, NV to schedule an appointment for an oil change and to see if they were able to do a couple recalls. Spoke with a VERY nice man who made may appointment but said I may have to reschedule for the recalls if they do not have the parts.
I arrive before my appointment time, park and go inside. I am not greeted, nor does anyone smile or acknowledge me. Finally Don asks me what I need. I told him I had an appointment and needed to see if they were also able to do a couple recalls. He asks who my appointment was with. I had no idea as I did not remember the guys name that I called, but his confirmation email had "J" as a first initial. I was talking to Jon and he says "well it wasn't with me". He looks in the computer and says, "oh I see the problem you made an appointment online". I stated, "no, I didn't I called your phone number and asked to make an appointment with Service". He said the appointment wasn't with him but he would help me. (Wow thanks!) He said that they could do the recalls as well as the oil change and asked if I had a ride. I told him no. He just says okay. I go to sit down. 3 hours later I thought I would go ask how much longer, again I am not greeted or acknowledged by anyone. There was another lady waiting for help as well. Finally a lady goes up to the other lady and says can I help you? She said yes I need to pay for my services and pick up my car. Again with the "Who's your appointment with?". She said she had talked with a Jon. She says I will go get him for you. Before she left I told her I wanted to see how much longer my car would be. She said who helped me I told her Jon as well. Jon helped the one lady, walked right by me and went to talk to another employee. I was finally asked again by another man if I needed help and I said "Yes, the lady there said she would get Jon for me". He finally comes over and then proceeds to tell me that he wasn't supposed to helping me that Don was, and he points to an empty station, and says he is on break now. He reluctantly still had to help me out. Then another man all together takes over my "case" (which was how it felt). My overhead light is out in my car and I asked if they could fix that for me, he said yes if you go to the parts department and get one he would have it installed. I must have looked confused, which I was, and he then says I will just make a not and they will get the bulb and install it. (AMAZING how that would have worked, BUT it did not happen, light is still out) I thought while I was waiting I would look in the parts area. I found a few things and asked the cashier (which was RIGHT there) if I paid her for the items. She said, did you get a ticket from the parts department? I was like WHAT? I just stood right here in front of you, picked up a couple items and walked right up to you. She took my items and said she would take care of it and walked away. At this point I am completely confused and I thought I had to wait for my car to be done to pay for the items, so I went back to sit down and wait. When my car was finally done I took my ticket up and there was a different cashier. I told her I also had some other items somewhere that I wanted to buy. She got them and then proceeds to tell me that I needed to get my own ticket in the Parts area, (RIGHT NEXT TO HER) I explained that there wasn't anyone there, and still isn't so I had no idea. She says there's a button there to push to get help...............
I'm no spring Chicken, I have been to dealerships for YEARS to service and maintain my vehicles. This was my first, and I HOPE MY LAST, experience with this chaotic, no one wants to help you Service department. I hear Henderson has a friendlier staff, may just go there, or somewhere else all together.
No time for oil change - Gm Moe
Based on Pearce's WEB pg, Thursday is not usually busy and wait time is approx an hr. I needed an oil change and tire rotation. I was told the soonest they could help me was a week away. I could go to an out of town dealer quicker...or better yet, Jiffy Lube
Checkup was great... My experience was great... - Gardner Family
All of my concerns were addressed... My car is now functioning better than ever...!
The service man was so helpful and polite... thank you...E. Gardner