I took my car to Dutch Miller Kia Collision Center at - davidrabreu
I took my car to Dutch Miller Kia Collision Center at 7725 South Boulevard Charlotte NC for bodywork repairs on December 14, 2023. On the list of auto parts on my bill there was a radiator core support twice and added to the grand total twice. My car only takes one but they added a phantom part to the bill. Mr Jon Eaves, the body shop manager, said it was listed twice because they broke one but it was not added to the grand total. I did the math several times and the radiator core support was added to the grand total twice $843.75 + tax = $904.93. Mr Eaves refused to give me a refund for the part I did not receive. no resolution thus far. After I filed a complaint with the BBB Charlotte, the company comptroller sent me an email indicating they have mailed out a reimbursement check. I have not received anything as of yet. I request a full reimbursement of $904.93. I do not recommend this auto body shop to anyone. It is clear to me this dealership snatched over $900 out of my credit card in bogus charges and when I complained to them about the charges they yelled at me and slammed the phone on me and wanted to make me feel I was the bad guy. Thanks.
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