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Germain lexus of Easton - Columbus, OH

On 9/19/2006 12:23:20 AM mecain wrote:
After having My SC400 serviced at Germain Lexus of Easton for several years, I just found that the cause of my very poor brake performance was the horrible condition of my rear brake rotors. Although I had made many complaints about the car being unsafe and while I thought the brakes were being “inspected” at regular service intervals, it was not until the man detailing my car noticed the horrible condition of my rear brake rotors from the face of the rear wheels that I was able to order the necessary replacement of both rear rotors and pads.

Germain Lexus of Easton put me on the road again and again with no rear brakes. I am appalled with their service performance and their attitude towards a good customer. I will not return there and have purchased a New 330 BMW Coupe from Kelly BMW.

Performance Lexus - Cincinnati, OH

On 6/22/2005 2:39:23 PM chetmaan23 wrote:
In July of 1999, I purchased a used Lexus for approximately 34k. I was told the vehicle had no prior damages, was inspected and being sold as a Certified Pre-Owned Lexus. I specifically wanted a high quality, damage-free car as I had seen on the t.v. commercials for Certified Pre-Owned Lexus vehicles. I experienced numerous electrical problems and waterleakage in the trunk. I learned through another C.P.O. Lexus dealer who serviced my car, it had extensive body repair work done prior to my purchase.
It is my opinion, I was sold a vehicle under a program designed to protect me (as a consumer) but instead deceived me for the sole purpose of Performance Lexus' monetary gain. I still own a Lexus vehicle but have lost faith in the integrity behind dealerships who misrepresent their product. I learned a valuable lesson from this experience, no matter what the circumstances...buyer beware!