Attentive and Accomodating Service - philad3lphia
I had a great experience with Sharif and the rest at Kia of Coatesville! They went out of their way to find me exactly the vehicle I wanted and made sure I was happy with it. They made sure the vehicle was clean and sharp when I drove it off the lot.
Even after I had problems with my insurance company and a few other things, Sharif and the rest helped me resolve everything and worked with me to make sure I got my vehicle that day. It went much longer than I expected, but not by their fault, and they stayed as amicable and accomodating as when I first walked in throughout the whole process. Jim, the owner, came by and talked to me and made sure I was informed about everything, and I saw him at every desk, talking with every customer in there and shaking hands.
It was a great experience and I will recommend both Kia of Coatesville and Sharif to a friend.
New Kia Owner - ANTHONY ROTONDO
All I have to say is Bill Brunner and his partners in financing are awesome people. Bill is highly recommend by me a certified Toyota technician that bought a brand new Kia Forte.
Smooth, Comfortable and Efficient - Scooterhibby
Chad made the often drawn out and daunting task of purchasing a car smooth, comfortable, and efficient...and unintimidating. The whole process was fast and easy! Thank you Chad!
Car buying made easy!!!! - Adrnjnke73
I couldn't have been happier with the service and professionalism at this dealership. Kelly did not give me the runaround that most dealerships give. This was by far the best car purchase I've ever made! Kelly did not rush me and advise me during the process. I will absolutely refer friends and family here!!!! Thanks again Kelly!
great experience - PattiM
I had a really great experience on Saturday, 9/5/15. Dave Wert listened to my needs and wants for a new car and helped me in my selection.He is a great salesman. No pressure, such a relaxing shopping experience for me. I was introduced to other staff and felt very welcome there. Everyone was very attentive, friendly and helpful.
My impressions of Springfield KIA - pat345
The moment you walked into the showroom everyone was so friendly and helpful. The week before I purchased the car I called and spoke with James. He was helpful, friendly and very positive he could give me what I was looking for. When we were going over the financing and price he listened to me and worked with me on the deal. I would recommend this dealership to all of my friends. What I liked as well was he worked with me and I did not feel pressured at all. I was very comfortable.
In love with my new Kia - Mac119
I've gone to other dealerships, and because of my gender or age I've been treated in such a way that made me uncomfortable and even made me dislike some brands of cars. My friend referred me to Eric, and I have to say he made the entire experience a dream walk compared to those other dealerships and dealers. He listened to some aesthetics I'm used to, and my not so high priority list and didn't bat an eye. He found me two options with a tone that said "I know this lot like the back of my hand so if not these two, not a problem". If you go to Allentown kia I 100% recommend Eric.
Smooth! - davehumes
I had a great experience! Robert Smith made sure my interests were accommodated. No high pressure sales; rather, we took a look at a few options and he let me guide the process.
Amazing! - Robert112024
I had a great time picking out the car. Christine Stauffer was amazing I'm helping me with the car. She had great patience and helped me understand everything I had to do.
wonderful - henrietta
They are a wonderful car dealership. The people are great, place clean, Provide refreshments. Treat you with respect. Would buy there again. Very pleased. Excellent.
Eric and Tim were great salesmen to work with - Rhonda Deakin
Shorkey did everything to make sure the price was fair, and this vehicle is backed by every warranty available so they truly stand behind the high quality of the cars that they sell!
Second chance - James Guischard
Savage Kia has gone above and beyond for me. I have had some car trouble in the past and was offered a fresh start here. All staff remembers made me feel at home, like I had known them for years. There is no other place I would start my car journey but here.
New 2017 Black Cherry Sportage - JenG
My 10 year old daughter suggested going to Kia Robinson & it was the best car buying experience i've had. Our sales consultant was absolutely wonderful to work with & my husband & i are extremely happy with our purchase & the attention we received here. I feel that Ron did everything he could to get us a payment that fit what we were looking for. THANKS RON!!!
Superb Buying Experience - donny33
The entire staff was outstanding! My wife and I were thrilled with the price we paid for out certified GMC Yukon XL. Jeff Wasco, Carl Rollins, and Ryan Bruch treated my family like their own. We cannot say enough positive remarks in regards to Abeloff Kia. Thank you so much and you have gained a family of customers for years to come!
Pleasant experience - ckraucun
Compared to other dealers, I had a very pleasant experience calling ahead, test driving the car with Kofi, and preliminary price negotiations. I ended up choosing another car, but would recommend people to see Kofi if interested in a Kia.
Awesome car buying experience with Fred Benson - Lovemypouch
I recently went to performance Kia to look at new Kia's. Not really ready to commit but after working with Fred I left with a new Kia. He made me feel like so comfortable and he showed me everything about the car I would never buy from anyone else. Fred Benson is one heck of a person and salesman
Customer Skills Training Needed Badly - reginag
Went to Gateway Kia Quakertown to turn in my lease vehicle. Upon entering the dealership the front end manager, Mr. Mullin never looked up to greet us when we walked up to the front reception desk & he continued to keep his head buried in his cell phone and made us wait before acknowledging us. I would suggested to Gateway that if they are going to have the manager sit at the front receptionist desk that they need to send them for training about customer service skills. Also Gateway should invest in some air fresheners for the dealership because the place smells like cigarette smoke and so do the employees. Returning my lease vehicle did not go as smooth as the way that the Kia Company Lease Advisor, who does not work for the dealership, indicated that it would. I had called the dealership the week before to ensure that when returning my lease vehicle it would go smooth like the Kia Company Lease Advisor said it would and spoke to a Steve who gave wrong information saying that they would collect the lease end disposition fee at the dealership. This was definitely wrong information and the frightening part of all of this is that I found out later that Steve is one of their finance people. Imagine having him work up the purchase price of a new car or processing lease payments--frightening thought! Another suggestion maybe hire people that know what they are doing and know the industry. I had heard from others in the area that this dealership is not a good one and lie about everything and anything. Unfortunately after I leased my vehicle from them I viewed the Better Business Bureau page and see that Gateway Kia Quakertown and some of their 3 other dealerships have many negative reviews. I am writing this review hoping that other potential customers will review this and will decide that they really are not that honest of a dealership. This is definitely not a friendly family dealership and beware of this dealership. Because of my first impression when returning my lease vehicle I made a quick decision to not purchase or lease another vehicle from Gateway and instead purchased my next Kia from another dealership.
Horrible - Kp
Bought a 2015 Kia Optima hybrid with a few hundred miles on the car. The sales lady told me that it was used to go back and forth by the sales associates . Within a few months my car broke down . Had it towed to Kia and they took three days to call me and let me know what was wrong with it . They said I needed a new transmission but it's covered under the warranty . I called to speak to the sales manager tom who from the beginning was very rude and cocky . I told him they should not sell a brand new car without checking it first . I bought that car not thinking it would break down after a few months . He said to me well our sales people wouldn't know that. No they wouldn't. But performance Kia should not be selling vehicles that are no good . Horrible vehicles and horrible customer service .
22500 mile service warranty - Star
Thank you Jason Hempel (service advisor) for your friendliness and help. Branden for quality work and Carrie Mitchell for helping me find where I was pose to go. I went to Smail based on the reviews on google and their prices are the cheapest around. Thank you again, Dustin 2013 Kia Optima
Anthony also made us feel confident - Nicola Hanberry
Anthony was patient and through he took the time to compare the vehicles we were interested in, we had asked questions a d he had anwsered them. Anthony also made us feel confident but our purchase. Also was very determined to make us happy and satisfied, and made the new car fit our budget.
Good expierience - Amanda44
They were very patient with my concerns and questions. They helped figure out specifically what I needed in a car and found the best choice for me. They were very knowledgable and were very understanding
Don't waste your money. Junk Cars - Kiaregrets
I have owned Kia Soul since Jan 2014. The car is already falling apart. When I purchased my car in 2014, the car was brand new. I thought that I traded in my 14 year old car to have a worry free life for at least 5 years. Unfortunately, that is not the case. My car is a piece of junk. I never know if it is going to start or if it is going to accelerate. Unfortunately, no one cares to find out what the issue is at the dealer. I have expressed my concern for my personal safety numerous times and it has appeared to fall on deaf ears. My lights go out intermittently. My car may or may not start. The car accelerates and slows down with little or no warning. Since they cannot find the issue with the computer, they do not want to investigate my issue. I honestly do not know what mechanics would have done before computers obviously Kia doesn't either. My service adviser appears to have an attitude and is not personable. It seems like he gets pissed when asked to do anything related to his job. He often comes off as nasty on the phone and annoyed. I have extensive warranties and fear that my car is not being properly investigated because I do not have to pay for service. I am not sure. Either way, my car is not safe to drive. I do not feel safe when driving it. I have expressed this many times. I urge anyone looking to purchase a vehicle from Monroeville Kia to look elsewhere. Do not waste your money on this brand. You will have a warranty, but it is no good if they cannot find the issue or do not care to find the issue or if they will solely rely on the computer, which may also be defected. It is no good if you do not feel safe in your car. I purchased my car brand new so that I could drive and take weekend trips without worry, but I am not sure if my car will make get me to and from work. This is the last Kia that I will purchase. I am going back to Chevy. Hopefully, I can trick someone into buying this over priced power wheel.
What great people! - Proud Soul Owners
We bought a 2016 Kia Soul from Nicole Velez, who went above and beyond to help us get what we wanted and even more! She was so helpful, patient and spent so much time going over everything on our new vehicle! She even programed her phone number into the vehicle to call her if we have any questions or concerns!
Everyone at the dealership was so friendly and helpful and thanked us for buying our vehicle from them. We cannot say enough about how great we were treated by everyone that we dealt with.
Nicole is definitely an asset to the dealership! If you need a car and don't want to be pressured, come here! And, ask for Nicole!
And you can't beat free car washes (no limit either!) and also free inspections as long as you own the vehicle!
It was an overall wonderful experience!
a new Sedona, then a new to me Fusion - frausrs
Pete sold me a 2012 Sedona in the summer of 2011 since I had to move my musician daughter to Baton Rouge, LA. I couldn't see how we'd transport her instrument, computer, etc. in a U-Haul! Pete was great, as I knew he'd be. After all, we had patronized Schlenker Motors since 1980. The van was also great--I didn't need brakes at all in the three years I owned it and I put 56K miles on it! I loved that I could remove two seats and fold two more down.
This fall I decided I wanted a car, so, of course, I turned to Pete. When I’d told him I wanted a Fusion, he not only found me a wonderful pre-owned one with only 9K miles, he handled my purchase efficiently, in a friendly manner, and gave me a great trade-in price. I recommend Pete Schlenker to anyone looking for a personalized experience in car shopping.
Purchased a used car. - Elmer
I had the best experience in purchasing a vehicle from the Kelly Group. Joyce answered al of my questions and made this a pleasurable experience!
Awesome Job! Excellent sales to service! - bakoola
I have been purchasing cars from Murray Dodge now Kia since I was 16 years old! My first car was a 1993 New Dodge Daytona in White. I forgotten who the salesman was at that time but I remember that he and my father went around and talked and laughed. Good times. So I figured that if it was that good for my old man it must be good enough for me. Years later, I purchased a total 3 jeep classic two blue one black, then a 2003 Dodge Durango Silver SXT. 2008 Dodge Durango Limited in Silver from BJ Murray. Now I have a 2013 Kia Sorrento EX that I purchased from this dealership from Shaun Leonard and BJ Murray. I have been doing business with this dealership for years. No problems! No pressure! No tactics! They tell you upfront if they can do it or not. Not like others. Serve Department is awesome. I come in they know my name. Michele says hello and I give her the keys and say "please service my vehicle." No problem. When do you want it? Do you need a ride home? Do you need a loaner for the day? Upfront if the find something they call me and tell me instead of others that just do the work then you get the bill. Again should have gotten my vehicle serviced at Murray. Okay so I'm burned out from going to all the other Dealerships to purchase again another vehicle. Why didn't I go to Murray Kia First? Brand new Kia Sorrento SXL in Black. They even beat the "True Car" pricing. That other Dealerships have to pay to be "True Car" certified. The Payment that I want. Gave me top dollar for my trade in. I finally get my vacation approved and I call them thinking it is going to be a "no go" on the sale of the vehicle. Shaun stated "Enjoy your much needed vacation and when you come back the vehicle will be here." I was speechless. Really? Wait what? Other Dealerships would make you put a deposit down or no deal. He said your word is enough for me. WOW! Someone that understands the value of a handshake. Also, happy wife happy life. She loves it too and couldn't believe it. Thought it was all smoke and mirrors until they sent her the final numbers on a sheet. I cant wait to come home sign off and drive off with my New Kia! Yes another one from Murray Kia. You want to purchase a vehicle from someone. Go to Murray Kia and ask for Shaun. He will direct you in the right path. Listen if you bought a Kia from another dealership. You paid too much ! Go to Murray Kia First!
A Matter of Trust - PAKIA2014
I drive 20 miles to bring my Kia vehicle to Lehighton because I trust that their service would keep my vehicle in perfect driving condition. Every time I go there to have my vehicle serviced, I go over the multi-point inspection list afterward to make sure everything was checked. I put my trust on those check marks. On January 5, the temperature had dipped to the single digits and I noticed my Tire Pressure Monitoring System was permanently lit. I called Kia Lehighton and the person I talked to already knew what I was calling about. Apparently, I was not the first customer to call that day. " Are you calling about the horse shoe with an exclamation point inside?" she asked. Anyway, she assured me that the problem would go away after I have driven my vehicle a few miles. She told me that I could go to the dealership but I felt no need to drive 20 miles just to take care of under-inflated tires.
I went to a gas station to take care of the problem myself. When I got there I found out that I couldn't open the cap of the tire valve, even when I tried to use a pair of pliers. I called up Kia Lehighton again and asked to talk to a service advisor. He told me to just do it gently so that the cap will not break. I went home and took out my WD-40 and wrench to gently remove the tire valve cap. When I finally got them off, I noticed that all four tire valves were covered in a white powder, which suggests that they have not been opened for quite some time. It has not been a month since my last service and when I checked my receipt, the "check tires/measure tire thread depth" was indeed checked. This did not agree with the powdery deposit in my tire valve.
A year ago, I agreed to put nitrogen in my tires. I paid for that service because their flyer said " with nitrogen it can take six months to lose 1.5 psi." Since I have my car serviced about 3 times a year, I didn't have to worry about low tire pressure anymore. That is, if the dealership actually did the multi-point injection.
I went back to the gas station to pump air into my tires. The air pump had a digital display that shows the initial pressure in the tire and stops automatically when the set pressure is reached. All my tires registered an initial pressure of 30 psi. My recommended tire pressure is 33 psi. If my tires lose 1.5 psi every 6 months, then it is safe to assume that my tires were not checked during my last service. Perhaps they were not checked after I put nitrogen in my tires a year ago.
Awesome visit at McCafferty with Greg Poller! - ashley105
Greg Poller of McCafferty exceeded all my expectations! Greg was very attentive and listened to all my needs. He was very professional and knowledgeable. I was very pleased with my visit and love my new kia optima!
Dishonest and disrespectful - Drziggypop
Ryan Kelly treated my parents in an unprofessional manner while their car was in the shop last month. They were visiting family over Christmas when their 2003 Kia Sorento broke down and needed major repairs, preventing them from enjoying the rest of their trip and ruining their plans to spend New Years in New York City. The repairs were not complete at the promised time, and this was not communicated to them until they came to pick it up. They had no choice but to get a rental car and drive back to Virginia to get back to work. Ryan Kelly promised that the dealership would cover the cost of the rental car including insurance, and also promised to meet halfway in Maryland when the repairs were complete. On the day this was supposed to happen, my father was told he would have to come all the way to the dealership and would not be met halfway. When my parents were able to return to Harrisburg to pick up their vehicle, the battery was dead, and the staff gave them a hard time about replacing it. The service department also tried to charge them for the rental car. Eventually Ryan agreed to cover the rental, but did not cover the cost of insurance, so he did not keep his word. He proceeded to disrespect my parents in an awful manner. He admitted that he lied about covering the rental expenses and suggested they be grateful he ended up covering part of it. He also admitted to lying about meeting halfway to return the vehicle, saying "Yeah, I lied. I'm getting sick of dealing with you people acting like we owe you something. It's not like you have a BMW, you just have a 2003 Sorento; you should be grateful that we've done anything for you." Needless to say, my parents were very insulted. On top of that, they discovered the cruise control is no longer functioning. They were treated very rudely when they called the shop about this. This was a very stressful and costly ordeal for my parents, and it ruined their short, modest vacation. They were living of suitcases in a La Quinta for a whole week being jerked around by your service department and couldn't even take the vehicle home with them. And to top it all off, Ryan had to personally insult my Dad because of the car he drives and acted like dishonesty and disrespect are what customers like my parents deserve.
Avoid if you do not want ripped off - Unhappy Customer
Going there was a HUGE mistake!!! I took my car in b/c the check engine light was on and cost me over 1000 dollars and the very next day it was back on and I took it back only for them to tell me it would cost another 600 dollars b/c I would need a new combination switch I told them I could not afford it and the told me they could get a used part and it would be cheaper and every time I went into the dealership they hounded me to buy a new car. They told me the part would be in by the end of the month of February (and this was the manager) So now this is the middle of March I have not heard from that all. I did not trust them and took my car to a garage and THANK GOD I did b/c it was not my combination switch at all!!!!! It cost me a little over one hundred dollars to get fixed and my check engine has not been on since. I just wonder if I went there and had the switch replace and when the light would come back on what kind of problem they would have found and what it would have cost me. IF YOU LIKE TO THROW YOUR MONEY AWAY GO TO CENTURY 3 KIA!!!!
Brown Daub Kia