90 Tennessee Ford Dealers

HORRIBLE NO ONE WILL RESPOND TO TAKE CARE OF PROBLEM - MKFARRIS20

HORRIBLE PLACE! THESE PEOPLE ARE THIEVES AND CROOKED AS THEY COME. LAST WEEK OF MARCH 2019 I PURCHASED A 2016 FORD F 250 SUPER DUTY, WITH $20k down and financed the remaining balance. After making payments for almost a year this Dealership not the finance company Capital One, decides to come pick up the truck . After waiting this entire time for them to send my information to get my tags, which i never received and the finance company also never received the title. They totally disregarded the 10 day purchase agreement rule they they can not pick a vehicle up after 10 days and without some kind of written notice being sent, which is under Title 8 of the Consumer Law.I have never received any form of communication with them other than to pick up my vehicle to where i can not even get to work. I have called and emailed and left messages no replies have been given even after a week of trying to reach someone. They will not let me speak to any of the higher ups over Cindy Davis. They have basically stole my truck . i am now left with no transportation and no downpayment and no answers . I dont even know where my truck is or how to get it back because no one will communicate with me. DO NOT BUY FROM THESE PEOPLE . THEY ARE CROOKS! ANYONE WITH ANY INFORMATION I CAN USE TO HELP OR ANY ATTORNEYS THAT WILL HELP ME I DESPERATELY NEED HELP!!!! MKFARRIS20@GMAIL.COM

I found exactly what I wanted. Went to the dealership... - zjml33

I found exactly what I wanted. Went to the dealership gave the vehicle a good look over then went inside to ask to drive it. They let me drive it then I came back to ask for a price they gave me a direct honest out the door price with taxes and fees included. I wanted to do the financing through my bank so they gave me a deal sheet and I went got the loan and signed right up. It was very quick, prompt, and easy.

I have owned Ford vehicles my whole life. My experience... - FLMOWNER

I have owned Ford vehicles my whole life. My experience with buying Fords as been acceptional and I must point a particular dealership that stands out from them all. Don Smith Ford. <br><br>I have started using the internet now to do all my research on the Ford vehicles. I have always dealt with Don Smith Ford so I decided to search the web for them and came across a website that was easy to use. It was informational, quick, and well structured which made it easy to use. After I inputed all the information I was needing , I immediately received a email stating that someone would get intouch with me via my email or phone number. It was about 1 hour from then, I did infact receive a email from Kenneth Brown (Internet Manager) and Don Smith Ford. He had stated that he had several vehicles that fit the discription of what I was looking for. He did all the research for me as far as (rebates, discounts) etc. By the end of the day he had a final price for me , that was most impressive. That following morning I showed up to the dealership and met Mr. Brown. He had the majority of the paper already filled out which cut down my waiting time. We had agreed to the price the night before and my transaction was smooth sailing. <br><br>Because of his product knowledge, and ability to give me the information I need in a timely matter I have to say that was the best service I have receieved ever , when buying a vehicle. <br><br>Thank you Don Smith Ford and Kenneth Brown<br><br>Mr. McKensey

On October of 2003 we found some manufature ... - kg4hzn

On October of 2003 we found some manufature defects in our tires. And finding we had some vehicle information which was not disclosed be the saler for some reason.Tucker was insistant we bring my truck to Elk Valley to check the tires and in that time talked to the owner which bent over backwards to fix both problems. And Jeff Tucker is the man we deal with on every return.There is not a better <br> service manager anywhere. Elk Valley Ford is number one . Thanks for <br> all you have done..........Thanks Al

We had a wonderful experience - Debra Morgan

Everyone was very helpful and very courteous 'sales man was very knowledgeable he helped us pick out a beautiful van we love it Brandon Walker even bought our dinner just want to say thank you to Brandon forgiving us such a great experience in buying a van thank you Brandon Walker

I had my MKX serviced at Jerry Duncan Ford,and my... - brownlo

I had my MKX serviced at Jerry Duncan Ford,and my appointment was at 1PM. I had my tires rotated and the oil and filter changed. I arrived early at around 12:30, and by 12:45, Mr Gouge, the Service Manager, already had my SUV on the rack, and they were rotating my tires. This was the BEST SERVICE, and the STAFF was VERY FRIENDLY. Jerry Duncan Ford, will be the place, I get my cars serviced, from now on. Larry Brown

Great car buying experience! - JP-New Ford owner

We had the BEST buying experience we have ever had! After deciding on the new car we wanted and doing a lot of research on price, I ask John Jarnagin, Jr. of Jarnagin Ford to find the car we wanted. I gave him the details of the car we wanted (including the interior and exterior color) and then I ask him for the best price he could get the car for. He located the vehicle that I was looking for. He also gave me the best price that I had found for the exact vehicle that I wanted and had already priced at several Knoxville dealerships and requested their "best out the door price" in writing. I did not share any information from one dealership to another on the prices that I had obtained. I only had this information for my purposes of finding the best deal for the same car. The other dealerships did not like giving me the information, however at Jarnagin Ford they gave me the "out the door price" without any question or any hassle. This is the way it should be at every dealership! Every dealership I visited was higher in price for the same car (except color). John located the car we wanted and arranged for it to be delivered for our purchase. We purchased the car and we are happy to have done business with them. We found this dealership to be very honest and efficient. They also do not nickel and dime you to death with every fee you can think of (believe me there are a lot of fees included that we as customers should not be paying) We would recommend this dealership to anyone who wants a good honest price! If they do not have the car in stock, have them look for it like we did. We plan on doing business with them again in the future. Hope this review helps you in finding a great car sales experience. Believe me the drive is worth the money you will save! Sincerely, Boyd, Julie and Rebekah Pratt (Knoxville, TN)

Excellent Customer Service and experience - tntaz

I purchased a used 2019 Chrysler Pacifica from Moss and it was a very pleasant experience. The salesman was not pushy and allowed us to test drive several Pacifica's that were on the lot.

I regret purchasing a vehicle from Wallace Ford of - jerryandchristinaedwards

I regret purchasing a vehicle from Wallace Ford of Kingsport. The truck has spent more time in the shop than being driven, and every visit resulted in a different explanation for the same unresolved problem. I was told twice that the issue was the battery and later that it was the alternator, yet none of those repairs fixed the problem. I also paid Wallace Ford to repair a board related to emissions issues, but the truck continued to have ongoing starting and reliability problems. Eventually, even the head mechanic told me to take the vehicle to another dealership because they could not fix it. After all of this, my independent mechanic discovered that the main ground wire for the engine was completely disconnected and dangling behind the motor. This issue was found after the vehicle had been serviced and brought to Wallace Ford multiple times. I cannot say when it was disconnected, but it raises serious concerns about the quality of service and inspections performed while the vehicle was in their care. In addition to the mechanical issues, I was offered a “special deal” for a free key-fob replacement at the time of purchase. Honoring that promise required multiple phone calls, me doing the legwork of transporting paperwork to another dealership, and being told I would have to pay for it before they finally followed through. Overall, this has been a frustrating and expensive experience involving repeated failed repairs, inconsistent diagnoses, and poor follow-through. Based on my experience, I cannot recommend Wallace Ford of Kingsport and strongly advise others to be extremely cautious before purchasing a vehicle here.

My Pontiac sensor indicated the engine needed to be... - docwirt

My Pontiac sensor indicated the engine needed to be checked. I was told that it would cost about $45 for the initial check. Then I was told it was the transmission and that would cost approximately $2450 but that they could flush it and put in new fluid for about $200 which I agreed to. That didn't fix it so they then told me the car had an oil leak that would be about $650. They could look at it again and possibly do a partial transmission fix for about $800. I asked what the car would then be worth and was told that it would be about $3000 less the cost of fixing it. That would mean I would be paying them more money than the car was worth and have nothing. The sales people started calling to try to get me to trade the car when I had made it clear that I had no intention of buying another Pontiac. I took my car to another establishment for a second opinion and found that it had could be (an was) repaired for $178.12 in one day. Woodford Motors had my car for three days and could only tell me how much it was going to cost. In my estimation the whole thing was a set-up to cheat me and/or get me to buy a new car. The only other possiblility was that the mechanic knows absolutely nothing. In either case, people need to know to not take a car there for repair because they certainly will be 'taken to the cleaners'!!!!