Service after the sell at Wyatt Johnson is almost - manning2clark
Service after the sell at Wyatt Johnson is almost unbelievable. The level of consistency is impressive. I bought a new Maverick from them in 2022 and it has had several recalls. The truck even left me stranded and now it is back in the shop AGAIN. I can't blame Wyatt Johnson for the lemon, that is a Ford issue. I can blame Wyatt Johnson for being the most difficult car dealership that I have ever experienced. The service department manager tried to send me home with the truck without even driving it. I thought the engine bracket had broken, but they only looked at it, never took it on the road. I had to insist they drive it to feel the horrific shaking it does from about 27 MPH and up. Turned out to be an even bigger issue.
I showed up for my 7 am appointment, only to find out that Sydney never made the appointment. So, I explained in detail again what was happening this time, only to be told that I didn't have an appointment, nor did they have a loaner car to give me while they had my truck. I want to reiterate that I bought the truck from them and it is still under full warrenty. So, after the service manager told me "you are driving this truck home", and after their sales manager Jason just happened to yell out "son of a XXXXX" as I walked by, I decided that others should know to avoid this dealership at all costs. They will be be your best friend, right up until you sign for the purchase. After that, they are going to make you feel like you are begging them for information, like you somehow work for them, you might even feel a bit harrassed or unsafe with Sales manager's language toward you. What you won't get, without insisting and walking the floor with them, is any type of customer service. This is my 5th trip to service in 3 years, outside of normal maintenace and I have left nearly in tears each time from the shear aggrevasion of thier staff.
The staff at Wyatt Johnson have completed convinced me today to go directly to the first CHEVY dealership I see. That is if service can ever fix the lemon of a truck they sold me.
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