Great customer service - Ecollins259
Brandon was very knowledgeable and courteous. They got me a great rate and payment. I wish I would have come here first. I will definitely buy my next vehicle here.
Great Experience - mjmcafee
From the minute we pulled onto the lot, we had a great experience over the 2 weeks we were dealing with our purchase. There was no hassle, no pressure to buy and lots of patience. Gary was our Salesman. He was excellent. Very Laid back and very professional. Doug, the sales manager was excellent as well. He made us feel very comfortable from the start and had no problem spending time with us to make us feel comfortable going over our numbers and negotiating. We met the Finance Manager, Kenny Fitzpatrick, on the last night, when we picked up the vehicle and signed the papers. He was a pleasure to sit with. No pressure. Covered everything. All around, great guy!
I will highly recommend this dealer to everyone. We also will be visiting this dealer in the future for all of our needs.
Mitchell & Jessicia McAfee
WOW!! - LMatt
Everyone was extremely nice. Very informed and helpful. Not your average car dealership!! Bought a new car and feel great about it. Very fair, I didn't feel like they were trying to take advantage of us. You want a new car, these are the go to people!!
Enjoyable experience purchasing our daughter's first new car - Chris Warren
My wife and I truly enjoyed the experience that Daniel Custodio provided us when purchasing our daughter's new car at Miracle Ford in Gallatin.
Service Department - gmantravis
Called in same day service. Service Department very professorial and took my truck back 30 minutes early.Very pleased .I had a optional accessory installed that was in stock. So good job also to parts man.
Buying my Kia was a peice of cake thanks to Phil and Company - Madisonlvll13
I unexpectedly found that I needed to trade in my reliable little car of ten years for something newer and better. I was terrified that the process of going through a dealership would be awful and in the end I would be screwed. I couldn't have been more wrong. Phil Staggs guided me through the process with ease! The Ford and Lincoln dealership was incredibly accommodating and they helped me finance my new Kia at exactly the price I wanted. I can't thank John who financed my car enough. I really felt looked after and I would recommend anyone looking for a car to stop there first.
Outstanding Job - Scott ODell
Very professional, I have bought from Friendship Ford in the past and every time I have had an outstanding experience. The staff was very knowledgeable and answered ant question I had, This will make my second F 150 and I have no doubt it will last me as long as my last one.
Matt McCracken - RV Traveler
Although our primary residence is in Florida, we learned that only a limited number of AWD Ford Explorers are allocated here. We chose the Explorer because it is towable behind our RV, and AWD is necessary to tow our boat. The professional sales team at Johnson City Ford provided the exact vehicle we needed, and the purchase was completed quickly and stress-free. Well done, guys!!
Good guys - hummerguy
I'm a small dealer located close to Marshal Mize and Roger has been great to us and it amaxing person. Very helpful to everyone and nows his stuff.
Excellent service. Will go that extra mile for your business - kennyg
I can't say enough about my experience with Homer Skelton Ford of Millington. A award winning team. If your looking for a car,then look no further. Cudos to the staff of this dealership.
Top Notch Experience - Andy Bryant
We have purchased 3 vehicles from Pete, Brad and LC Ford this year. Our first experience shopping at LC Ford was last year and we have been treated great every time. I'll be honest, I was not a Ford person until I started shopping here. They have allowed us to drive different vehicles to see if we like them and I have been pleasantly surprised. I feel comfortable dealing with Brad and Pete and would recommend them to anyone. Thank you LC Ford for treating us right and making our experience great!
Great, fast service - Elkins,billy123
Mark and the service team are always friendly. They always work to ensure my 2009 F150 and my wife 2013 ford explore are well maintained and taken car of. They are very knowledgeable and are eager to answer my questions. Any time I call for a appointment to get service done on my F150 0r my wife's 2013 explore, Mark and his team gets both vehicle's service's done at the same time.
Brake Service 2006 F350 - RickandJanice
We are from Texas and travel the country living full time in our 5th wheel trailer. When we needed the brakes serviced on our 2006 F350, we were staying just outside Dickson, TN. so decided to give Beaman For a try. From the moment we talked to the first service person to make the appointment to the time we left, we were treated with the utmost respect and consideration that anyone could possibly respect. They even offered a loner car at no cost to us since the service was going to take several hours. We accepted this offer and were provided with a nice clean 2011 Crown Victoria during the time required for service at no additional cost. The dealer service area is not real large but is adequate for a dealership this size and it is very clean and everyone is very professional and friendly. When setting up the appointment, the service tech said she would order all the parts that may be required,based on their analysis of the symptoms, so they would have the parts available when we arrived for our appointment 2 days later. We were only charged for the parts required and they accomplished the repair in the time quoted. This was an excellent service experience.
We Love Jacky Jones Ford - Deana Woodruff
We love dealing with Jacky Jones Ford! We live in Knoxville and have bought vehicles form other dealerships in town, but no where else have we enjoyed the experience like we have with Lori Boles at Jacky Jones Ford. We have purchased 3 vehicles from Lori and have recommended her to others. We hate the car buying experience, but Lori has changed all that for us! As long as she's selling trucks, we'll keep buying from her!
Also have to give a shot out to the service department. They have been very polite and accommodating and their waiting room is very comfortable.
Deana & Kelley W.
Great car buying experience! - JP-New Ford owner
We had the BEST buying experience we have ever had!
After deciding on the new car we wanted and doing a lot of research on price, I ask John Jarnagin, Jr. of Jarnagin Ford to find the car we wanted. I gave him the details of the car we wanted (including the interior and exterior color) and then I ask him for the best price he could get the car for. He located the vehicle that I was looking for. He also gave me the best price that I had found for the exact vehicle that I wanted and had already priced at several Knoxville dealerships and requested their "best out the door price" in writing. I did not share any information from one dealership to another on the prices that I had obtained. I only had this information for my purposes of finding the best deal for the same car. The other dealerships did not like giving me the information, however at Jarnagin Ford they gave me the "out the door price" without any question or any hassle. This is the way it should be at every dealership! Every dealership I visited was higher in price for the same car (except color). John located the car we wanted and arranged for it to be delivered for our purchase. We purchased the car and we are happy to have done business with them. We found this dealership to be very honest and efficient. They also do not nickel and dime you to death with every fee you can think of (believe me there are a lot of fees included that we as customers should not be paying)
We would recommend this dealership to anyone who wants a good honest price! If they do not have the car in stock, have them look for it like we did. We plan on doing business with them again in the future.
Hope this review helps you in finding a great car sales experience. Believe me the drive is worth the money you will save!
Sincerely, Boyd, Julie and Rebekah Pratt (Knoxville, TN)
Great experience. - cos829
We had no problems getting a new Ford recently. Thanks to the helpful staff, everything was easy and we had a nice experience, we appreciate how accommodating everyone was during this process.
Customer for Life - colwellre
I recently purchased a used Ford Explorer Sport Trac for my son at Landers Ford in Collierville. This is the third car I have purchased from this dealer in the past four years. Each experience has been better than the last. On all three occasions I’ve had the pleasure of dealing with Salesman Hani Qoran, Managers Kent Ritchey, Jr. and Julian Roberts, and Finance Manager Peter Cotros.
As a single mom, the car buying process is intimidating. At Landers, I am always greeted by a welcoming sales staff eager to be of service. Hani’s patient, laid-back demeanor makes me feel comfortable throughout the process of searching for the ideal vehicle. I’ve never felt pressure to purchase before being ready. Kent & Julian go above and beyond in working out the details of the purchases and ensuring that I remain a satisfied customer. Peter even makes the financial portion of the purchase a delight.
I will NEVER buy a car anywhere else. I highly recommend the Landers Ford Collierville team to everyone.
A dealer that does the right thing - Sons, richie
I have dealt with Russell Barnett for over 30 years. I just bought another car from Russell Barnett Family. I did not get a full warranty comma just a drivetrain. 5 Weeks Later the alternator went out and they were nice enough to replace it free of charge. Didn't have to do that cuz it wasn't covered under warranty but they stood up and did what they thought was right. I have been extremely pleased with all the years that I have bought vehicles from them, and I will continue doing my business with the Barnett Family.
Great people! - 1954harley
It was an extreme pleasure buying my new Escape from Charlie Rogers Ford. I did an online search for the vehicle I wanted. I found it here, late Friday night. I emailed the dealership with a few questions and by 9:30 am on Saturday Curtis had answered my questions. We pretty much completed the deal online. The following Monday I drove an hour to the dealership to complete the deal. I was out by noon. No high pressure sales pitch. I received exactly what I wanted at the agreed upon price. I don't know who is responsible for ordering the cars or color schemes, but whom ever does it, hit a home run with this one. Every place I have been over the past week, I have received at least one compliment about the color.
Rex is the finance manager and he found me the very best deal I could possibly get thru Ford Motor Credit. Very pleased with my purchase. I encourage any one looking to buy a new or used automobile check these guys out. I don't think you'll be disappointed. These people do not believe in high pressure sales.
Excellent service - Sandi
Priscilla went above and beyond to make sure we were taken care of. She was so helpful and knowledgeable about the car we selected and the buying process.
Fairway Ford offered the best auto experience. - KurtB
I drove to Kingsport from Chattanooga to inquire about a used Toyota truck which I ending up trading my car for and buying. I dealt with Jeff who was really great and straightforward and very helpful the whole way through. Knowing that I had driven so far to look at a vehicle most dealers would have used that as a way to take advantage of a determined buyer, but this was not true at Kingsport Ford. They treated me very fairly on the trade and the purchase. They treated me like family. Everyone there was really great and super friendly and fun to talk to. Even the people that weren't involved in the sell treated me great. That is rare these days. The next time I need a vehicle I will definitely shop here first.
Amazing! - celineclark26
This was my first time purchasing a vehicle with this company. From the time My husband and I walked into the dealership to the time we walked out, we were completely satisfied with everything. The entire staff was very courteous. Joe centers was our sales man and he went above and beyond with his service. He was a great sales man that was nice and not pushy. He made sure I got exactly what I wanted! He made the process very easy and accommodated my husband's busy schedule.
Great, great service - Joel from Franklin
Yesterday I drove my F150 in for routine service. Randy listened to my needs and informed me there department was quite busy due to the holiday, then directed me to the comfortable waiting area. Within a reasonable period of time, my name was called informing me my vehicle was ready. When leaving I went out to thank Randy for a job well done! Thanks Randy and the Crown team, see you again in 5,000 miles.
Disappointed - bruce
So...I bought a 2013 Ford F150 from Ted Russel Ford on Parkside 3 months ago. I take it in to get first oil change and tire rotation. Next thing I know the service girl is telling me that my left front caliper is locked up and worn down the outside brake pad. Need to replace caliper and brake pads to the tune of $350. I asked if they were going to take care of it seeing I had only driven the truck 7000 miles. They replied "no" because it is not covered under warranty. Then a service/sales guy comes out and tells me he will knock of $60 bc I have not had the truck very long. Well I said "no" and took it to someone else to get a second opinion. When I took it for second opinion I asked them to inspect brakes and told them nothing else. They came back and told me essentially the same thing except, they would inspect caliper and see why it was locking up. Ford did not do this, they just tried to get me to buy a new one. The caliper pins were not lubricated properly which was causing it to lock up. (Why wouldn't Ford figure that out??) I had to replace both rotors and both sets of brake pads to the tune of $450. After replacing these during the test the brake pedal was going all the way down to the floor. Apparently that is a problem with the master cylinder. So I did some searching on brake problems for 2013 Ford F150's and there is a recall on master cylinders for "some" 2013 Ford F150's. Also pages and pages of complaints on braking problems just like I am having. Apparently my model has not been recalled and the dealership refused to fix the problem, unless I paid for it!!!! I just bought a Ford truck from a Ford dealership, driven 7000 miles and now having to spend $800 on a known issue and they refuse to fix! I will never buy another Ford if this isn't rectified and I will sure as xxxx not buy from Ted Russell ever again! Mystifies me why a dealership on their product, purchased from them would lose a customer over a part that probably costs them $100??!!
Great Experience - grandpa1956
Mike Mohr did a wonderful job. Fast, thorough, honest, helpful. Great experience. Highly recommend this dealership, salesperson and finance mgr. Fun people to deal with
Sales Representative Jennifer Sprague - G_taylor
Ms. Jennifer Sprague was very professional when my wife and I wanted to purchase a vehicle here in Clarksville. I am usually hesitant about shopping for a vehicle in the local area but Ms. Sprague provided the best in customer service. From the time we wanted to look for vehicle, she was not pushy or overbearing. We told her what we wanted, she found the vehicle and it was delivered on time as she stated. Ms. Sprague is the epitome of what a professional saleswoman should be and I will recommend her to any of my Soldiers, family and friends if they want a new vehicle.
Great buying experience ! - John Lawrence
Really made buying a pleasant experience. No high pressure selling. Very customer friendly. Steve and Anthony were wonderful, helpful and pleasant ! I would recommend them .
Rusty Wallace Ford - Elkins, Linda
I give an all five star review.... they are a great place to do business with and the salesmen are superior. I have dealt with Eric Freeman on several of my buys and have been satisfied with my deals. The service department has always had the best workers that listen to your strange explanations of noises. Thank you I will always buy my cars there.
Liars - Iosdan
Very disappointed in there serivce and been lied to once I purchased the car they never held up there end of fixing the broken part.
Service Dept is consistantly bad. - MSLTC
I have tried to have patience with their service department but they are terrible. I took my truck in so they could fix the vibration that was in my truck. Once again they had it 24hrs and said they could not mimic the problem. You get in, turn it on and it vibrates, how hard is that? So they gave me a "free" lube oil filter. I took it to a local garage for brakes and he said " by the way, you want me to fix the vibration" and the brake fluid was extremely low. So, if the ford service dept. is that bad, there is no way I would buy a vehicle from them.
Larry Hill Ford & Imports
Ford & GM Specialist
Newton Ford and GM South
Ford & GM Specialist/Manager
Business Development Center Manager
Pre-Owned Sales Manager