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Vandergriff Acura - Arlington, TX

On 11/19/2009 8:49:38 AM JoeBlair wrote:
Everything went smooth. Eric spent alot of time explaining all the options of the MDX and the price was better than the other dealership we visited. Everyone we encountered were polite. The GM introduced himself and thanked us for the business, he told us he had just been there 2 weeks. I had always heard good things about the Vandergriff dealerships and I concour.

Gillman Acura of North Houston - Houston, TX

On 11/1/2009 4:32:01 PM acuralover2007 wrote:
I love Acura vehicles but despise this dealership. The salesman who sold me my vehicle was rude, and after this "barely used" sedan developed serious issues, he refused to hear my entreaties, insisting instead that the car was perfect on the lot. He sent me over to service where they also ignored me and told me to screw off, that I was just a troublemaker. Apparently, these didn't read the 22 TSB's issued since 2006 to deal with the defective parts in my vehicle that emerged after just a month of light municipal use. The Acura/Honda service database documents these problems and while I got most of them fixed at another dealership under warranty, I wonder why the salesman was so ignorant as to not know the vehicle would develop 14 separate mechanical and electronic issues after just 200 miles of driving around the mean streets of suburbia. He also lied when he assured me that this vehicle was "perfect" because they do a rigorous "50-point" or what not inspection before selling.

Solution? I finally just drove (or towed my car, rather) to another Texas Acura dealer and they handled the problems, no questions asked. Their service department was sympathetic and told me every single one of my problems was documented in the Honda system--in fact, they showed me the TSB documents, and pinpointed why each emerged. They were disappointed that Gillman couldn't do something as basic as an alignment check, clutch test, chassis inspection, weld repairs, brake inspection, etc. before marketing this car to me as "basically new." Without warranty, the total vehicle repairs would have cost me almost $2000. But my new dealer was sympathetic, and managed to get Acura corporate to cover all repairs under warranty. Acura also told me this is not the first time they received a complaint about sales or service from Gillman.

Sigh. There are some great Acura dealerships around Texas, but this is not one of them. Shame, too--I always buy Acura. I'm going to make sure they scam as few people as possible from now on. Good job, Gillman, now you've got an online campaign against you. Watch out for a nice website with your name on it, soon.