Seven weeks, a lost car, and no communication — service - laurencoleman
Seven weeks, a lost car, and no communication — service dept. warning
Sharing this for anyone in Fort Worth weighing where to service their Acura. As the closest Acura location in Fort Worth proper, this is the default choice for a lot of local owners — which is exactly why I want to be transparent about how the service department is currently running.
I brought my 2022 MDX in for a water intrusion issue (a known defect on this model) and it sat in the shop for roughly seven weeks. During that stretch the service department went through staff turnover, and my car essentially got lost in the shuffle — at one point they even told Acura corporate my vehicle wasn't on the premises, which wasn't true. Getting any information at all meant calling over and over; proactive updates were nonexistent.
After seven weeks with the situation still unresolved, I decided to sell the car altogether and move to a different brand with a dealer that takes better care of its customers. The vehicle itself was one thing — but the service experience is what you deal with for years of ownership.
I'm posting this purely for transparency, so other buyers know what to expect before trusting this service department with their car. I genuinely hope it improves for the people who come after me.
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