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Benny Boyd Bastrop - Bastrop, TX

On 11/19/2009 3:37:13 PM maitland wrote:
When we came in to have the oil changed in my car and, as it turned out, look at a new vehicle, Mr. Trevino waved at us through the window and came out to see us and the new gentleman in the service department stepped out to greet me as I got out of the car. This beginning matched the rest of this visit and two return visits we have made to pick up the car and work on possibilities of buying a new one: courtesy, commitment, and all the qualities that make a visit to this dealership a pleasure. We have purchased two vehicles at this Benny Boyd dealership before and will happily recommend it to anyone.

Clear Lake Dodge - Houston, TX

On 11/18/2009 6:35:17 PM advonl wrote:
My mother purchased a truck from Clear Lake Dodge. She noticed an imperfection on the side of truck (at the time of purchase, she did not cause the scratch) and they promised to fix the minor scratch. After about 2 months the scratch was finally fixed but the paint job was horrible. Low budget in my view. First of all, they painted the whole side of the truck (unnecessary) and on top of that the color did not even match. After some debate they agreed to fix THEIR mistake. They gave my mother the run around for about 2 weeks. Finally after calling every single day, they told her to drop off her truck so they could fix it. This process took 6 days. When she was contacted because her car was ready, the salesman was very RUDE to her. She explained that she was sick with the swain flu and would be unable to bring the car in until the next morning. He said he did not care and wanted the car back that day. The sales people, management and service department has proven to be rude and incompetent.


Customer Service- Poor sales team. Poor management. They claim the management is “new”

Quality of Work- Paint color did not even match. Painted entire side of truck instead of covering up minor scratch.

Friendliness- Rude sales team. Rommel was very rude to my mother. I’m horrified that a any business would allow this behavior.

Overall Experience- Pretty much horrible. Poor service, bad location and inexperienced team. She said they took her keys and would not return them until she made a purchase. Professional? No.

Price- I believe she was screwed in the price and pressured by the sales department.