2,636 Texas Used Car Dealers

I called early last week, spoke to the service - spratlenj

I called early last week, spoke to the service department, asked if parking sensors could be added to my Ridgeline, and if so, what the cost would be. I was told that the parts department would give me that information, so I was transferred there. They confirmed that they can be installed, told me the parts cost would be $287. I asked for the total cost, I was told the service department would provide that, so I was transferred back to the service department. The advisor there said $550 for everything, so I asked them to place the order, and I was told that the parts department would have to do that. I never was called, so I called and they got me scheduled. I arrived before the scheduled time, asked for a ride home, and I was told that the person that does that, had not arrived yet. No problem, since it was a little before 8AM. By 8:30, I was told that the person who does the shuttle, was at the dentist, and it would most likely be another half hour. I conveyed I had meetings to attend and stuff to do for work, and half an hour later, another person came to give me a ride. At 11AM, the service department calls me, to ensure I am on the same page for labor, and I was informed just the labor would be $687. That combined with the parts cost, would be around $1050 with tax, double what I was quoted, which is not in my budget. I told my advisor that when I called, I repeatedly asked for the total cost, so he went to his manager, and they decided to honor the $550. A couple hours after that call, I was called again by the service department, informed that all of the parts were not ordered for the parking sensors, and as a result, it will be the next day before it’s ready. I called at the end of the next day, spoke with my advisor, and I was told “due to the after market sound system, they’ve had issues getting the sensors installed, and if they would have known that, they would have charged more for the job.” I asked why, and he said that the sensor system has to be wired into the speakers of the truck, so the audible tone can be played on the speakers. If someone had taken the time to explain the install process, when I initially called, I would have been more than happy to convey about the speakers. Fast forward to picking up my vehicle, I get a different service advisor, and he told me that the cost is $941. I explained once again, that I had called and repeatedly asked for the total cost, to which he informed me that was the labor only, so he brought the “manager” over, who I believe is Edward Thomson. He explained that he was the original person I spoke with, and the $550 is only labor. I then asked, “so, if someone calls and asks for the total cost on something, there is no one at this dealership that a customer can talk to, to get this information?”, to which he replied “no.” He sat at his computer for a few minutes, then said “with a 10% discount, your total is $860”. I explained once again that when I called to ask for the total cost, I was told it was $550, and then when Sky called and I explained the same thing, $550 was the answer. I explained to Edward that there was far too much miscommunication that happened, the experience was not ideal by any means, to which he scoffed and sneered, then said, “clearly….on both sides….”. I was so frustrated at this point, I told him he has two options: 1 - I pay $550 total and I leave, or 2 - he can take the system out and replace the back bumper, since it now has holes in it. He grumbled a little bit, then got the total invoice price down to $547. On the All Star Honda website, it states the following, in the About Us section; “We live by the golden rule at All Star Honda Abilene and we treat everyone who visits us in the Merkel, San Angelo, Clyde and Baird area exactly how we would want to be treated. We make each transaction with us easy and transparent, from sales to navigating auto financing deals, and we make caring for your vehicle for the long haul easier as well..."

Great Customer Service. - Felipe D. Garza

Great Customer Service. Mr. Paul Carter was injured and still managed to help answer my questions. I had my daughters Dodge Durango Diagnosed and it ended up being the Fuel Pump not sending fuel to the Intake, causing the Start Button to fail. I decided to buy the parts from the Parts Department and Carlos was of much help and stepped out of his way to find my backordered part that was in stock. I will be doing repairs myself to save on labor cost. Looks pretty simple to do with Google help. I will continue to bring business to Ingram Park and continue to bring my vehicles here for service. The returned calls and all the satisfaction that I received was above and beyond. Paul Carter made sure that my parts that were ordered were placed inside our vehicle, prior to having it Towed Away and Carlos was able to make my day by finding and handing me all my ordered parts. Thank You both for all that you do, and Ingram Park Chrystler Jeep Dodge Ram needs valuable workers who care about customers' needs and making this a #1 Priority. Great Job Team.

So I brought my car in to Jerry’s just to get checked out - ashleyszayer

So I brought my car in to Jerry’s just to get checked out for a couple things like new windshield wipers, check my brakes, and check my transmission, and check my mirrors that move on their own against my settings. Now they had my car for a couple days, talked me into a new battery… okay fine. Most things are covered under my extended warranty purchase. But here’s the problem. My car left in worse shape than when I brought it in. The check engine light has come on twice now and won’t go off. The rear air conditioning no longer works and my mirrors are still moving on their own no matter what my settings are. They also overcharged me and still haven’t seen payment back for it. I have called multiple times only to be disconnected or get a voicemail. I sent a text which was not responded to until I sent a few more. Was told someone would be calling me about setting up a rental vehicle but still haven’t heard from anyone. Seeing as this company is the one who messed up my car you would think I’d be more of a top priority to fix their mistakes. I’ve got 4 kids and driving around in 100 degree weather with them baking in the backseat is not okay.

Needed headlight replaced but had no appointment. - tomdowning421

Needed headlight replaced but had no appointment. Service tech, I think named Allisin, said she didn't want me to wait 2 hours. She told me to lesve the car there, go inside, buy new light and service manager could install right there. It took only 10 minutes and they didn't even charge me for labor. Amazing service! That's why they've been our dealer for 5 years

I was given what I asked for; it was cheaper that another - Salock

I was given what I asked for; it was cheaper that another parties quote.they offered the diagnostic test, but did not mandate it

Pancho and Eddie were super helpful in getting me into a - shershyann

Pancho and Eddie were super helpful in getting me into a used Expedition! I drove 3 hours to the dealership and they were on top of everything, so I didn’t have to wait long at all.

★★★★★ Excellent Service Experience Charles is an - Smiley

★★★★★ Excellent Service Experience Charles is an outstanding service writer who truly sets the bar high for customer service. His communication is exceptional - he keeps you well-informed throughout the entire process and is incredibly attentive to your needs. What really stands out is his excellent rapport with the mechanics, which helps ensure smooth and efficient service delivery. The mechanics here do outstanding work, and Charles's coordination makes the whole experience seamless. I highly recommend this service department, particularly working with Charles. His professionalism and attention to detail make him a real asset to the team.

Great quality vehicles and superb service the perfect - Frank

Great quality vehicles and superb service the perfect combination!!! Thanks Jenno u were awesome!! Thanks Sonia in finance too!!!Purchased Toyota Tundra and Im extremely happy with it will be coming back!!!

The customer service is phenomenal. - alexiskb01

The customer service is phenomenal. I enjoyed the entire experience and process in getting a new vehicle. I recommend others to go to Park Place in Plano.

I have been driving Hondas for almost 27 years. - MyhondaJackie

I have been driving Hondas for almost 27 years. I'm aware of mechanical issues that can happen, regular maintenance that should be done, etc. I had never used this dealership until recently. I acquired an old Pilot, and decided to try them out with an oil change. From previous experiences, I won't go anywhere else for that service, but a Honda dealership. I get treated just like any other customer, even though my car isn't as shiny and new. I like the inspections and reminders they go over for service. It's not a hard sell, like you might find with other convenient places. Connor and Greg B. have been most helpful with all my questions and service needs. Both were informative on how I can save on some needed maintenance. Both went out of their way--Conner with providing me carfax to determine current service needs and quotes, and Greg going above and beyond with loaner options, and his service, and ideas to save money. The dealership was busy both times those men helped me, and they were patient and kind, never rushed me, nor did they exhibit anything other than superior service. Thank you!!!!

I cannot give high enough ratings for the excellent - John Dh

I cannot give high enough ratings for the excellent service that I received from the sales team. I first spoke with Jasen Vann on the phone, and he was very professional and explained pricing and extras and answered all the questions I had. I asked him for a quote on the vehicle that I had chosen online, and he sent it right away. Right after this, I had an unpleasant experience with another Nissan dealership. The salesperson from that group sent me a quote, and I went to the dealership planning to purchase it. Their sales manager would not honor the quote that the salesman had given me. He would not even look at it. So I called Jasen back and told him what had happened. He put his sales manager, Alfonso Gutierrez on the phone, and Mr. Gutierrez assured me that he would honor the quote and that Mossy did not treat customers that way. I had previously worked for a company that leased cars from Mossy, and we always had excellent service and relationships with them. So I went to Mossy, met with Jasen, and closed the deal on the same day. All the employees made me feel very comfortable; there was no hard sell. It was a very pleasant experience, and now whenever I plan to purchase a car, either new or used, Mossy is the first place I will go, and I will recommend the dealership highly to anyone looking for a new car. Jasen continues to be in touch with me via e-mail to let me know opportunities that I have with Mossy Nissan. I couldn't give a better review. Thanks to all the people that I worked with: Jasen Vann, Alfonso Gutierrez, Derrick Muhammad, and Melvin Watson.

I had a good experience. - gmmm.r30@gmail.com

I had a good experience. Mr. Newton was kind and courteous to my daughters and myself. He made sure that all my questions were answered and assured me that if I had any more questions that I could just call him at a later time, since it was pass the close of the business day. He went above and beyond the call of duty, by making sure I had a way to get the rental car home and the car that I just purchased.

I am sooooooo HAPPY! - Sarah Jane

I am sooooooo HAPPY!!! I contacted Alfa Romeo Of Plano and I knew she was the car for me. I talked with Trent B. and I am so glad that he was my salesman. I looked at so many cars and talked to so many people... and then I talked to Trent. By far Trent, and only Trent, was the reason I bought the car. I am so excited to get my Audi Q3! Trent answered his phone on Sundays, answered it on his day off and even sent me a shout-out birthday video while I wait for delivery-My twin sister forgets my birthday! So check out his video and like it because he made my Birthday!!! https://www.youtube.com/shorts/mUtZiiZ7naw Thank you Trent, you gave me the luxury treatment! @hautecars5568 💃 Sarah Also, Check back and watch my follow-up video, when I get her! https://snaplala.com/

A huge thanks to Arturo Vallez for the purchase of our - Jeanniepark

A huge thanks to Arturo Vallez for the purchase of our new car and trade in. He was so patient with all my concerns and questions and made sure I got the deal I was looking for without hassle. Just look his name up - he has only 5 stars for a reason. The drive from Austin was worth it, and when we got there, the process was very smooth, quick, and efficient. Ahmad helped with finance and he was great too. We will definitely be back here for our next Toyota purchase!

Tim Rich, Service Advisor provided me with superior - fscherich

Tim Rich, Service Advisor provided me with superior customer service. He is a ten star service advisor. He went above and beyond in having a new engine installed in my 2015 Sonata much quicker than I expected. He even took time out to obtain a quote and time frame from a body shop to have the hood of my car painted and had my car delivered to them. Tim is extremely friendly, very responsive, knowledgeable and treated me as if I were his most important customer. I suspect be treats each of his customers the same way, as VIPs! He was upfront with me and has restored my faith that honesty still exists in the automotive repair business. I highly recommend Tim Rich to handle your service needs.

From the moment Sed Shah greeted us, we knew we were in - richard

From the moment Sed Shah greeted us, we knew we were in good hands. He was very knowledgeable about the used car we found online. After a test drive, we decided to buy, and Syed made the entire process smooth, efficient, and enjoyable. I would enthusiasticly recomend Syed and Fred Haas Toyota!

I have been a loyal customer of this dealership for - md09041967

I have been a loyal customer of this dealership for years. I am financing two vehicles now. I wanted a 2016 Nissan Pathfinder and was able to get one October 2016. I have been back and forth to the service department five times since Memorial Day 2024. I cannot sit at a traffic light or a drive thru without vehicle running hot. The last time it was in service department was Aug. 16, 2024 and a week later it is back with a final diagnosis of needing a radiator fan at a cost of $725. When I got the vehicle it was supposed to be under three year warranty. With these service department trips, I have been told over and over that the warranty doesn't cover work this vehicle needs. I am feeling so messed over.

I had been going back and forth with their sales dept for - kcjfsu1

I had been going back and forth with their sales dept for 3 weeks. Came to an agreed upon price. Went in to purchase, signed the invoice with the agreed upon price then the manager came out to tell us that the price was no longer valid and that it would increase by $500 due to "changes in inventory". When we questioned him about these changes that apparently occurred within 24 hrs, he could not give us an acceptable answer. They are greedy and untrustworthy and we will never deal with them again. The 2 salespersons that we dealt with were Erik and Rebecca and they were very nice however their managers screwed them over in the process also. If I could give them a 0 star, I would!!

Thank you Christian for getting my wife into her Jeep - MLB

Thank you Christian for getting my wife into her Jeep Wrangler! Ya'll go see Christian at Wiscnewky's in Huntsville Tx, he'll get you a deal!

Broderick and the entire Meador crew made the experience - Jake

Broderick and the entire Meador crew made the experience quick and easy. Unfortunately, I had issues with the vehicle shortly after the purchase. Again, Broderick and the sales team worked with the service department to make sure that everything was taken care of and made the whole experience seamless. Issues happen; how you handle them is the true test of a business. Broderick and the Meador crew proved to me that Meador does it better. I have and will continue to recommend Meador CDJR to friends and family.

I have purchased 2 cars with Texan Hyundai. - Rachel A

I have purchased 2 cars with Texan Hyundai. In 2018 I got a limited Sonata and in 2023 a limited Tucson with my husband. I plan to go in at the end of 2024 to trade in my Sonata for a Santa Fe. I have nothing be good things to say. James was very easy to work with. Then when we went to underwriting they laid everting out very clearly and left it up to us what we wanted to do. I didn't feel like an agenda was pushed on us.

My salesman Max was easy to work with, noninvasive and - NovRain

My salesman Max was easy to work with, noninvasive and very knowledgeable about Ford trucks. Had a great experience and looking forward to giving them more business.

Mark and George were very helpful and professional, they - wendy_garcia02

Mark and George were very helpful and professional, they helped me find my perfect Tahoe!

Beautiful dealership awesome staff they will work with - cliftonjzeno

Beautiful dealership awesome staff they will work with you ! Any situation, thank you all for helping me out

I purchased my dream car from Rami. - marlowewoelfl

I purchased my dream car from Rami. I am in Arizona so needed to have the car shipped. Rami was very good to work with. Rami made the entire process smooth and professional. Within 48hrs I had seen pics of the car-purchased-and it was on the trailer being shipped. Thank you Rami!!

Fantastic 1st solo car-buying experience. - Trchr

Fantastic 1st solo car-buying experience. I found the exact car w/low milage. The salesman was very kind, considerate, and patiently walked me through the process. The car handled beautifully, but needed some attention - missing rear view mirror & a lower side console panel, low coolant & wiper fluids - all immediately addressed.

I've worked for Yaklin Auto Group for over 4 years and - Kim W

I've worked for Yaklin Auto Group for over 4 years and can attest to the exceptional focus of family environment, customer service, and reliable service. Not only from a customer service standpoint, but also as an employee.

Very dishonest Finance Manager, and the General Manager - - inatio0575

Very dishonest Finance Manager, and the General Manager - I was told that I could cancel the Extended Warranty at any time and get a refund...after purchasing the EW and paying for it with my credit card because I didn't want it to be part of my loan payment, even though he convince me to added to loan contract but said it not part of the loan - that should have been a red flag for me then - after a week without ever using it I decided I was going to cancel it. I talk with the finance manager about cancel it, and, he told me I had two options to cancel it...one option was to get a refund, but, it will go toward my loan balance, which will reduce the amount I owe...and my other option was to refinance, and, I will get the refund back after refinancing. I told him he never discussed that with me, so I requested to speak with the general manager, and, after explaining everything to him, I told him in good faith that I should receive my refund back to my credit card, but, he agreed with the finance manager said there's nothing he could do. I asked for a copy of the terms and conditions, it says, “You may cancel this Agreement at any time and for any reason, and you will be entitled to a refund from Us, as described below. (1) If We or the Selling Dealer receive a written cancellation request, on or before the 30th day from the Signature Date and no claim has been filed under this Agreement, this Agreement will be void, and You will be entitled to a refund equal to the full Purchase Price You paid for this Agreement.” Because I don't trust them anymore, I refinanced my loan, but I haven't gotten a refund for my credit card.

Gilbert and Jorge were incredible! - alexism895

Gilbert and Jorge were incredible! Super transparent, always available for communication and made my car buying experience less stressful.

Wonderful salesman! - dljeffers03

Wonderful salesman!! Chance Denny!! Easy to work with and helped me get my dream car!! Lifetime customer