2,626 Texas Used Car Dealers

When I purchased the vehicle from them. - Zuri

When I purchased the vehicle from them. They would called way before my payments were due asking when I'm going to make a payment when the payment was not yet due. I got tired of the call's and them harassing. Last month I told them to come and picked up the vehicle. I did a volunteer repo. Today I get a noticed on my credit report they reported a miss payment. Not sure how's that when they have the vehicle. I reported you all to the BBB. I will never purchase from this company ever again. It's sad all the reviews are bout saying the same thing about you all.

The salesman I dealt with was top notch! - salyan53

The salesman I dealt with was top notch! Kind, knowledgeable and very helpful in every way.

2 1/2 months since purchase and no title transfer, tags, - walterhaydon

2 1/2 months since purchase and no title transfer, tags, or warranty documents. The worst customer service I have EVER experienced. Do not return calls or e-mails. Offer only excuses for their failures. Avoid this place!

I have updated my review, as I am very pleased with how - Reece Kingcade

I have updated my review, as I am very pleased with how the dealership rectified the situation. Thank you very much for reaching out and making this right. I very much appreciate it.

Best dealership on the planet! - Rachel

Best dealership on the planet! They really took good care of us and made process hassle free-Rowlett resident, worth the drive

Liam Mc Mahon is my seller. - Aleksandar Saber

Liam Mc Mahon is my seller. perfect job Liam!!!! Thank you for everything. I bay 2020 F250 super duty. Liam recommended me this car. All my family is happy.

John Ochoa was my salesman. - riverarollo007

John Ochoa was my salesman. He lied to me when I purchased a vehicle there when I asked for my copy of the paperwork to my new vehicle they didn’t give it to me an they changed the price on me on the vehicle without telling me they just had me sign the papers telling me like like everything was as it was, when we spoke in the beginning an I trusted them. I never got no copies to the new vehicle that I purchased so I messaged John right away the next day and I told him was I ever going to get my copies. The guy had told me that I would get them the next day which was the finance manager. They lied. John ignored my calls. I told him look I need to see the paperwork to make sure that all the numbers match up as I was told he said oh they didn’t give you a copy I said no they didn’t. You were there I told you before I left and I told you If I wasn’t going to get the copies. I was gonna bring the vehicle back because I didn’t know that the numbers were right which is the purchase price of the vehicle went so in the APR they never even told me what my APR. all They just said I was approved and I had got finance by a bank, not even telling me which bank I had traded in a BMW. It only had 10,000 miles in brand new condition and they lied about the appraised value to it, and then at the end of the day they sold my vehicle without my knowledge I tried getting a hold of him throughout the weekend. He kept putting me off is just a liar and he’s not to be trusted. I spoke with AJ. His name is Alex and he’s the GM. He told me if I hadn’t wrote a bad review he would’ve been able to help me but what I couldn’t understand was how are you gonna help me if y’all sold my vehicle over the weekend when I was trying to return your vehicle back that I had just purchased the very next day John kept ignoring me I had a bad feeling that y’all had lied to me because y’all never gave me the paperwork and I went to school With John Ochoa, I trusted him and he lied to me with a smile. These people are not to be trusted. This is a very terrible dealership. I would never recommend or ever buy from them myself. My name is Rene Rivera. Take it from me. They fooled me and they tricked me just to make a quick buck . Alex defended them the GM. These people don’t have integrity do Yourself a favor and pick a different dealership it’ll be worth it. Thank you.

To begin with the car had to be towed to the Dealership a - mccraryr

To begin with the car had to be towed to the Dealership a 2nd. time. 8 days to repair my car & they don't offer loaners, nor did they tell me that I could get a rental & be reimbursed for it. This car is still under warranty, so far it has had 2 batteries replaced, 2 Fuel pumps replaced, multiple trips to get the rear camera repaired. Plus I paid to have the original tires replaced which were defective. I called GM to complain & see if they could help. The answer was they would get back to me in 3 days. The GM rep. that called me back mentioned that the Service Manager said that they had trouble contacting me to let me know the car was ready. I offered to show her the phone call log on my phone so that she could see that that was just not right. Buying the car was a pleasurable experience. My dealings with service have been just the opposite. I will say that Nick tried his best and was easy to deal with.

Five star rating for Antonio at Mike Shaw Toyota - Dmslayton

Five star rating for Antonio at Mike Shaw Toyota Calallen. I had been looking for a new vehicle with certain features for about a month, and he not only listened, we test drove some, and then he called me as soon as “the one” came in. I really appreciate that he was patient, didn’t try to talk me into settling for something else, and he also took the time to show me what everything did inside the vehicle after I purchased it. It was a great experience dealing with Antonio!

Great customer service, I did not have to wait very long.... - cathi1

Great customer service, I did not have to wait very long. Cant rate an individual do not know who actually worked on the car. Thank you

They cheated me out of my refund on the service agreement. - SunnyTx

I bought a brand new MDX from Mac Churchill - the one that went bankrupt in North Fort Worth. It had a bad transmission, which they replaced with a transmission that was so jerky you wouldn't believe how awful it was to drive. After numerous complaints and no repair, I finally sold the car. I took a loss of course. Then I requested a refund on my extended warranty agreement, which they owe me. They have not refunded it and it's been almost a year. They have horrible service and will cheat you out of your money if they can. I would never buy from another Mac Churchill dealership.

They kept my car for four days before looking into the - ppope37229

They kept my car for four days before looking into the issues and the ending charging more then I was quoted.

We’ll start with the good. - mwintxk

We’ll start with the good. Denise Epps was amazing. She was helpful, kind, respectful, and worked hard for me. The not so good. The men (Travis Jones was one) in the finance department tried bullying me into a higher payment for a vehicle than I was comfortable with. Then, had the audacity to ask who was paying for the car - me or my husband- and why my husband wouldn’t let me buy it. They asked why my husband wouldn’t give me X amount of money a month to pay for a car. How rude and disrespectful. They would have never asked a man that. Moreover, they marked up the value of a used vehicle and claimed it was priced below market value. They had the vehicle listed on the website as a higher trim level, but the purchase agreement and VIN was for a lower trim level. When I sent a screenshot of the market value (JD Power) for the actual year/model/trim/mileage, they acted like I was stupid and didn’t know what I was talking about. There are dealerships that don’t treat women like they are incompetent, just not this one. I was able to purchase a used vehicle from a different dealership and had a wonderful experience. I will never go back to Classic Kia and recommend you don’t either.

They practically gave the vehicle to me. - ttiratto

They practically gave the vehicle to me. I never got such a great deal. This vehicle drives like a dream and real low interest

NEVER will I buy a car from them again! - fashno5

NEVER will I buy a car from them again! I bought my car, and the trim was missing. Had to fight to get that replaced. It still has New tags on it and now the battery is dead. And because the warranty expired 2 weeks ago, they won't replace it. So, there's more money that I have to spend. They have the worst Customer service!! I wouldn't recommend them to my worst enemy.

I purchased my BMW Z4 2024 from this dealer for a great - Joe

I purchased my BMW Z4 2024 from this dealer for a great price, got it shipped to Chicago. The deal went very smooth, salesmen was very kind, professional and helpful. I highly recommend this dealership.

I was actually in the market for a vehicle for me and my... - adrinia

I was actually in the market for a vehicle for me and my baby, but after reading these reviews I think I might need to keep searching. I don't have the time to be playing with these people

Wayne in service helped us out today. - hibanks

Wayne in service helped us out today. Courteous, competent, and professional. I give him a solid 10. Kim and Jolene Swanson

Selling My Vehicle - Dakota

The Starwood Motor's team is absolutely awesome. From the first contact to selling my vehicle was a great customer experience. They are straight forward and guided me through the process to maximize the potential with a quick sale time. I highly recommend the company.

Very satisfied with Sales and service! If anybody is... - Boom

Very satisfied with Sales and service! If anybody is looking for great service please give Neessen automotive a call for all your sells needs and Service needs!

THEY DON'T CARE ABOUT THEIR CUSTOMERS AT ALL. - kakisha.gordon85

THEY DON'T CARE ABOUT THEIR CUSTOMERS AT ALL. I REGRET IT COMING HERE AT ALL

Do Anybody Know how to Contact Auto Group Very... - gloriawhitfield67

Do Anybody Know how to Contact Auto Group Very important?The place is Closed And I'm quite sure there is another the location still have my vehicle through them

Thank you so much Kilimba at Heritage Mitsubishi for - debramclemore1953

Thank you so much Kilimba at Heritage Mitsubishi for being so patient and helpful with me! Kilimba explained all the awesome bells and whistles on my awesome new Outlander. God bless you!

Don't do a deal with this guy James Thurston! - Mlkweedp

Don't do a deal with this guy James Thurston! He messages people like myself and offers money for a bronco I'm selling and then never messages you back after accepting his offer. He is a scam artist!

Scam artists. - devindriv95

Scam artists..Don't go to this stealership. They are brainless morons at best. I brought my car here one year ago for a suspected coolant leak that I could visually see myself. They supposedly tested my radiator multiple ways and told me everything was fine, even though I could visibly see a leak. An entire year goes by and the leak popped up again. I took it back here and he said they could see the leak and didn't have to test it this time like they supposedly did last time. Last time they had the decency to throw a little coolant in the reservoir but this time they left me well below "low" and said it's leaking even though he told me they didn't test it. They said I need a CVT flush even though I got one less than 20k miles ago (18,000mi ago to be exact) and its recommended every 30-40k. They say I need an cabin air filter even though I don't. And many other things I don't need. This place will absolutely scam you if you are gullible. Doug and his team don't know what they are talking about. He told me it's leaking from the fins but someone else said it's leaking from the plastic up top. No one actually knows anything up here. Like we all know, they just want to make a buck. Trying to charge over $60 to install an air filter??? You are better off going anywhere else but here. I feel bad for all the people that have been scammed by this place to be honest. Doug knows only how to line his and the companies pockets and doesn't hold your best interest at heart. I'd suggest staying far away from this place. And if you have a warranty on your car and the part is covered, they for some reason lie and say it's fine or isn't covered due to specific damage to the part. Extremely shady place. $1,100+ for a radiator that costs $100 elsewhere. They are xxxxxx you on labor and parts. SCAM ARTISTS. Turns out another shop looked at my car and there isn't a leak in the radiator like YALL said there was HA! it's just the seals contracting due to cold temps. YALL ARE FULL OF xxxx AND STUPID AS xxxx. Doug needs to be fired. Scamming piece xxxx. xxxx Doug's xxxxx xxx hoe xxx.

Amazing service from Thanos and the team! - will.davie

Amazing service from Thanos and the team! Thanos was incredibly responsive to my many questions, provided all the necessary documentation without being requested, and could answer all my Range Rover specific questions without having to consult a manual. When I picked up the car he spent a long time talking me through all the functions, and set up the infotainment and user preferences for me. Previously I had an Escalade that I bought from Sewell Cadillac in Houston - I remember saying to my wife that I didn't know what car I would buy next but I knew I'd buy it from Sewell. I appreciate the level of service, the staff knowledge, and more than anything else I find everyone I deal with to be trustworthy, which is not the case in many dealers. My Escalade was stolen, I was looking for a Range Rover, I didn't know that Sewell had a Land Rover dealer so I looked online. I was really pleased to find a link on the Land Rover USA website. Thano picked up on the first call and looked after me throughout the process. It's not often that buying a new car is a pleasant experience, but this time it was. I cannot compliment Thano enough, I guess you've realized that by now.... His level of service, knowledge and attention is what will bring customers back for their next car and the car after that. Thank you, Will Davie.

Came for headlight issue as it was a bulb out, they... - Sue2459

Came for headlight issue as it was a bulb out, they replaced as they vacuumed out my car, was a good day with no issues, thankyou

Loved the guys here. - christaturner83

Loved the guys here. They were VERY helpful, concerned and down to earth. Made my Son's first car buying experience wonderful. Will definitely be going back for myself really soon ❤️💖☺️

Purchase of the car went well, but it took a long time to - Blue_thunder77

Purchase of the car went well, but it took a long time to complete the sale. It was nearly 8pm when we left the dealership and was already dark outside. When I got the car home, I noticed that when they pulled the papers off the window on the back door, they damaged the window tint. I hadn't noticed it at the dealership, because it was dark and the salesman made sure to stand in front of that window until I got in the car. Also, within a few days of purchasing the car, the dash started displaying an error message about the instrument cluster needing to be serviced. I contacted Honda of Lake Jackson and the sales manager told me it just needed a software update, and that I could take it to a VW dealership to get it updated. The VW dealership charged me $190 to run a diagnostic scan, which revealed that the instrument cluster had a fault prior to me buying the car. They quoted me $1550 to replace the instrument cluster. When I shared this with the manager at Honda of Lake Jackson, I was told there was nothing they could do about it, and that I should have bought an extended warranty. The car did come with a 90 day warranty, but it conveniently does not cover this particular issue. I feel like they sold me a lemon. Needless to say, I will not be doing anymore business with Honda of Lake Jackson.

We just bought a Dodge Caravan from this dealership an - Beckyann11.17

We just bought a Dodge Caravan from this dealership an dwe could not be happier. This is one dealership that really cares about the quality of vehicle they sell and they care about their customers too. We will never shop anywhere else when we need another used car. We asked a knowledgeable friend which dealerships he would recommend and J&L was the only one. We can also say now that J&L Auto Sales is the only used car dealership we'll ever use.