"Received exemplary customer care and service from the service mgr David and the care agent Jim to resolve the tire problem for the Q70L model. Even though ultimately the problem was created with corporate infiniti decisions to reduce new vehicle driving performance with ill fitted tires. Will use plaza for service even if vehicle not purchased there...."
"My gas lid was stuck. They said I had to sign a diagnostics form to have a service guy take a look for $149. Thinking to fix a gas lid would cost much. They told me that I had to replace the dual actuator, which costs $413. Before I had them do the work, I walked out to my car to see if they unjammed the gas lid. Which they did and tried to get me to pay $413 without even changing the part. A bunch of liars. Stay away from this shady dealership. "