Alexandra Celis

I would like to say that buying two cars from the dealership was enjoyable because of our outstanding salesman Anthony Delisio who diligently met every need of ours while assisting us make those purc dealership was enjoyable because of our outstanding salesman Anthony Delisio who diligently met every need of ours while assisting us make those purchases. No stone was left unturned, every detail was explained and his hard work was noticed this was why we choose to purchase a second vehicle with his assistance. He deserves more than 5 stars! Now let me say that if we would purchases a third vehicle it would only be with him. The dealership has some areas to work on and because of this i can only say they are woth two stars at the moment. The entire service department is a joke. Poor communication at all levels. We had a vehicle looked at for two issues. After dropping the vehicle off it took several days to here from the service department. When we had been contacted and informed that it would be at least 5 days before looking at the issues and could be another week before getting repairs done all because they were taking care of all the snowbirds that were heading back north. No loaners available no rush to assit a local customer that has responsibilities to get back and from work that uses the service department year around. After the repairs the vehicle was still not fixed. Called a few times and unfortunately, no response. Stopped by the dealership on a Friday to speak to a service advisor and was told that as soon as someone comes in to see the note on Monday they would arrage for a loaner and set up an appointment to have the vehicle repaired. Never was contacted. Left message that week. We are now still waiting for return calls. It has been over a month now. I can say that my wife and I are so disappointed with the poor customer service, lack of communication we are really considering purchasing our next car for our daughter else where. The only reason that may have us come back to the dealership to purchase would because we are loyal to Anthony Delisio and want him to be successful. More

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Oscar Faez was awesome and of course very helpful. Make sure you thank him for us! Make sure you thank him for us! More

by grears47 Verified Customer Verified Customer

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From start to finish. Great customer service. Their main goal is to make sure you are very satisfied with the service you come for. Great customer service. Their main goal is to make sure you are very satisfied with the service you come for. More

by DONNAROBISON999 Verified Customer Verified Customer

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They met my needs and were sympathetic to my budget, which is very much appreciated. which is very much appreciated. More

by no1lilmom Verified Customer Verified Customer

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Everyone at Tamiami Hyundai was very pleasant and accommodating. I thought the service that it was given to me was very expedient and I trust my car in the hands of your specialist which results in m accommodating. I thought the service that it was given to me was very expedient and I trust my car in the hands of your specialist which results in my being safe while driving. More

by johnvecolitis Verified Customer Verified Customer

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Representative was excellent . Only issue was that they forgot to wash my car as promised. Only issue was that they forgot to wash my car as promised. More

by suzanne.joelson Verified Customer Verified Customer

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Josh was very helpful on our service visit. He reviewed the work that would be done and provided us with a fair timeline. I would ask for Josh whenever I come in for service. He reviewed the work that would be done and provided us with a fair timeline. I would ask for Josh whenever I come in for service. More

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Very good service and the people very kind. Nice place too and big. The facility Nice place too and big. The facility More

by djsandunga74 Verified Customer Verified Customer

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Service itself was good, so that is positive since that is why I was there. However, when I got home, I had a question on the invoice, not disputing just a question. And the bottom line is, your phone syst is why I was there. However, when I got home, I had a question on the invoice, not disputing just a question. And the bottom line is, your phone system is terrible. Had additional difficulties leading up to my service appointment. Final result.: I was able to talk to my technician and he was going to then call me back. He never did. More

by jelawler45 Verified Customer Verified Customer

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my last experience having my car serviced at Tamiami Hyundai was the worst communications and problem-solving experience I have had in all the years of owning a vehicle. Even after continually rep Hyundai was the worst communications and problem-solving experience I have had in all the years of owning a vehicle. Even after continually reporting a cancellation issue with rides arrange by Tamiami Hyundai with Uber ( over 6 cancellations ) - the dealership personnel were accusing me of cancelling the rides. These cancellations happened at the dealership while I was trying to get home. One cancellation took place after I was in the vehicle and it was turning on to Airport Pulling road. We had to return to the dealership. It took two more cancellations before I could convince the receptionist Alexandra Celis that she was wrong in accusing me of cancelling the vehicles. Dealership kept blaming me when I had nothing to do with ordering or cancelling the rides. On the return trip same things happened The first vehicle cancelled upon arrival at my driveway. Called dealership. Second vehicle cancelled after I got in the car and we just started to drive off. Went back in my house and called dealership on my cell. At the same time I received a call from an irate woman asking why I was continually ordering UBER cars on her account. I advised I did not order any cars and don't have an UBER account. I had her contact the dealer to try and get the matter resolved. The only positive was Mr Sierra waited at the dealership for me to pick my car up after closing time when I finally got an uber ride that was not cancelled. I spent at least an hour on over 10 calls trying to convince Tamiami they had an UBER account problem. Was advised Manager Sammy Jo would resolve. On my last cancelled Uber ride trying to get back to the dealership I asked to speak to her = was advised she had left for the day - even though the Uber issue had not been resolved. I had to keep Mr Sierra on the phone with me in the final Uber pick up to ensure they would not cancel while we were in transit. One of the worst days ever spent - should have been handled in the morning by management when the first UBER ACCOUNT issue developed trying to arrange my ride home. I will not return to Tamiami Hyundai for any future service More

by wlindley26066 Verified Customer Verified Customer

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