Alexis Ramos | Page 3

The rudest employee! Tried to save a sale & only made it worse by lacking in customer service skills. The 2 salesmen I spoke to use very cheesy sales tactics which insult Tried to save a sale & only made it worse by lacking in customer service skills. The 2 salesmen I spoke to use very cheesy sales tactics which insults my intelligence frankly. More

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Very Poor Customer Service My credit Card was Use with out my authorization for car rental still waiting on refund no one it’s taking responsibility . out my authorization for car rental still waiting on refund no one it’s taking responsibility . More

by PRMAGDA Verified Customer Verified Customer

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I had one of the best salesman introduce us to our first Hyundai sonata. He was very knowledgeable and no pressure whatsoever just explained all the gadgets and what I was getting for my hard earned dollar Hyundai sonata. He was very knowledgeable and no pressure whatsoever just explained all the gadgets and what I was getting for my hard earned dollar. Christopher was an amazing help More

by STEVECHICOYE Verified Customer Verified Customer

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My husband and I truly had an amazing experience with Yadriel and Alexis. Dealerships and car salesmen get a bad reputation sometimes but our experience was truly the opposite. Yadriel and Alexis BOTH wo Yadriel and Alexis. Dealerships and car salesmen get a bad reputation sometimes but our experience was truly the opposite. Yadriel and Alexis BOTH worked to get us in the cars we wanted in the price range we were able to afford. They did not try to sell us cars we did not want and we felt they were trying to work to make what we wanted happen. We were at the City Kia dealership before we made it to Hyundai, and we were treated so poorly there. We loved our experience so much we convinced my husband’s parents to buy a car from Universal Hyundai the very next day! We are customers for life and will refer everyone we know. We were so nervous about the car buying experience but Yadriel and Alexis truly went above and beyond to make sure we were comfortable- Alexis even gave me a granola bar when I was hungry! Best service with people who truly cared. Also- we had an absolute disaster of a time with the car we were trading in- it got wrongly towed from our apartment complex and we were having a very hard time getting it back. Alexis went above and beyond what I could have ever expected to help us get the car back and to the dealership, and I could not be more grateful for his help. Hector in Finance was also spectacular and so down to earth. He really worked to make everything work for us and made us feel like he really cared about our situation. Alexis, Yadriel, and Hector are both true assets to your team and I hope their hard work and dedication to their customers is recognized. We LOVE our new 2023 Elantra and Tucson! Thanks for everything! Ryan & Stephanie Usha More

by Stephaniemusha Verified Customer Verified Customer

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Raul and Alex were extremely helpful and made several recommendations to help me find the vehicle that I wanted - they went out of their way to track down a vehicle at another dealership that had the opt recommendations to help me find the vehicle that I wanted - they went out of their way to track down a vehicle at another dealership that had the options that I wanted. More

by jdilorenzo0402 Verified Customer Verified Customer

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Had a great time searching for my car and working with the employees there. I gave them what i needed and felt heard and supported. the employees there. I gave them what i needed and felt heard and supported. More

by JOMARIEGTZ Verified Customer Verified Customer

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Excelente attention and follow up they work wit the best numbers making that like client be happy. Vendor, manager and financial department super helpful and professional numbers making that like client be happy. Vendor, manager and financial department super helpful and professional More

by MARY1030GONZALEZ Verified Customer Verified Customer

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Staff was friendly and my salesman was super knowledgeable on the product i was interested in. knowledgeable on the product i was interested in. More

by SEANCUADRA Verified Customer Verified Customer

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My salesman Nick and sales manager Alexis where going above and beyond to assure me everything would be perfect! They made sure I was happy with my purchase. above and beyond to assure me everything would be perfect! They made sure I was happy with my purchase. More

by TYPHOONTILLY Verified Customer Verified Customer

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The salesman was very professional and courteous. They treated us like VIP. I will recommend Mustapha to all my friends and family. They treated us like VIP. I will recommend Mustapha to all my friends and family. More

by CARLOS66 Verified Customer Verified Customer

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