Alyssa Franks
Alyssa Franks at Volkswagen of Naples
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Alyssa Franks | Page 4

Service Advisor

Volkswagen of Naples

601 Airport Road S
Naples, FL 34104

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4.5
48 Reviews

Languages Spoken

English English

4.5

48 Reviews

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48 Reviews of Alyssa Franks

December 04, 2021

Dealership Rating
Employee Rating

Just bought my 3rd VW from Joe Oliver, great experience as always. Everyone is very knowledgeable and kind. More

by alexlambert11
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Dec 07, 2021

Volkswagen of Naples responded

Alex: Thank you for the kind words. We appreciate the feedback and the 5-star rating. Enjoy the new car! Best Regards, Volkswagen of Naples "Delivering the Car and the Experience"

October 01, 2021

Dealership Rating
Employee Rating

Juliana and Alex are the most attentive, friendly and helpful. Made buying a car fun and easy. More

by gab
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Alex Gonzalez , Julian Fominaya

Oct 04, 2021

Volkswagen of Naples responded

We're so pleased you had a great experience with us. Thanks for taking a moment to share your feedback. We appreciate your business. Best Regards, Volkswagen of Naples "Delivering the Car and the Experience"

August 31, 2021

Dealership Rating
Employee Rating

This is my 4 th lease in a row and Kyle is wonderful! Wouldn’t go anywhere else!! Always feel like he’s looking out for me and my money More

by Lindsaym21
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kyle Harsh, Patti Lowe

Sep 03, 2021

Volkswagen of Naples responded

Lindsay: What great feedback about your experience with Kyle. He cares about his clients, and it shows in his reviews. We certainly appreciate your loyalty and we look forward to earning your business once again. Enjoy your newest vehicle! Best Regards, Volkswagen of Naples "Delivering the Car and the Experience"

August 08, 2021

Dealership Rating
Employee Rating

I had a wonderful experience at VM Naples! Kyle was very kind, knowledgeable about the vehicle and understanding of what it would take to be able execute the deal in a timely fashion. He was awesome! I love More

by SWeimer
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kyle Harsh, Michael Schutt, Patti Lowe , John Holman

Aug 13, 2021

Volkswagen of Naples responded

Congratulations on that beautiful new Tiguan R Line! What a tremendous looking vehicle it is. We can't thank you enough for choosing to do your business here with us at Volkswagen of Naples. Enjoy your new car and please come see us again soon! Best Regards, Volkswagen of Naples "Delivering the Car and the Experience"

August 08, 2021

Dealership Rating
Employee Rating

I deal with this dealership since 2012 and my guy over there is Kyle Harsh , he is the best sales consultant i ever met ,so knowledgeable , caring , professional and he is the best ever in all Vw SWFL , t More

by tamermesiha
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Massoll, Kyle Harsh, Michael Schutt, Micky Joy, Skip Roth, Patti Lowe , Ted Daly, Jeff Houser, Louis Palmeri

Aug 13, 2021

Volkswagen of Naples responded

Thank you so much for the review, and for your loyalty over the years. We certainly appreciate the kind words about Kyle's service over that period of time. It's great to hear about the exceptional service he has offered you during your purchases. Enjoy the newest vehicle, and please come see us again soon! Best Regards, Volkswagen of Naples "Delivering the Car and the Experience"

June 18, 2021

Dealership Rating
Employee Rating

Alyssa is phenomenal service advisor. She is professional, knowledgeable, very customer oriented and does a superb job. Thank your dedication and all your efforts Edmundo More

by EM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jun 21, 2021

Volkswagen of Naples responded

EM: Thank you for the kind words about Alyssa. We appreciate your business and trust. Best Regards, Volkswagen of Naples "Delivering the car and the experience

May 28, 2021

Dealership Rating
Employee Rating

Juanpi was a superstar, he made the process really easy. I never felt scammed, or like he was wheeling and dealing. He made himself super available for all my questions. I hope he’s around in 3 years when i More

by Elizabeth.H
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Patti Lowe , Juanpi Sapiencia

Jun 08, 2021

Volkswagen of Naples responded

Elizabeth: Thank you so much for calling out our team for their fantastic service. We appreciate you. It will be our goal over the next few years to make sure we earn that loyalty you spoke of. Thank you for the great recommendation and please enjoy your new car! Best Regards, Volkswagen of Naples "Delivering the car and the experience

May 21, 2021

Dealership Rating
Employee Rating

A very fine experience. Joe Oliver is a pleasure to work with and an asset to the dealership. This is my third car purchased from VW of Naples. More

by Captmylv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 02, 2021

Volkswagen of Naples responded

First of all, thank you so much for your loyalty over the years. We really appreciate you coming back to us time and time again. Enjoy the new car. We appreciate the feedback and rating. Best Regards, Volkswagen of Naples "Delivering the car and the experience!”

April 16, 2021

Dealership Rating
Employee Rating

Me and my boyfriend are very happy with Every step of our experience buying our new car with Volkswagen of Naples! Juanpi Sapiencia and Jorge Ramirez both helped us with our purchase and made it all very ea More

by kelly_stancs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Keith Ahearn, Jeff Houser, Jorge Ramirez, Juanpi Sapiencia

Apr 19, 2021

Volkswagen of Naples responded

Kelly, Congratulations on your new vehicle! It is great to hear that our team has worked hard to earn your respect and have continued to demonstrate our drive to deliver the car and experience. We really appreciate the great feedback, and we'll be looking forward to continuing your loyalty in the years to come. Best Regards, Volkswagen of Naples "Delivering the car and the experience!”

January 07, 2021

Dealership Rating
Employee Rating

excellent attention from Mr. Jorge Ramirez y Mr. Alex González, 100% recommended. He is very professional in offering the best opportunities for his clients. Thanks Jorge and Alex More

by nema777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alex Gonzalez, Patti Lowe , John Holman, Jorge Ramirez

Jan 20, 2021

Volkswagen of Naples responded

Nema777, Thank you for taking the time to share your experience with us and allowing us to earn your business. Congrats on your new VW! It's wonderful to hear that Jorge & Alex made your experience a great one! We hope you are enjoying the car and look forward to seeing you in the future. Best Regards, Volkswagen of Naples "Delivering the car and the experience!”

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