Andre Butler

INFINITI of South Bay responded

Thank you for the honest, and entertaining, review! We’re glad to hear everything was fast and easy for you. We know life gets busy and tiring, so we appreciate you taking a moment to share your thoughts. Thank you for choosing INFINITI of South Bay and we look forward to seeing you again soon. Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for this awesome review! We’re happy to hear that your service was professional and completed on time. We’re glad the discount was helpful, and it’s wonderful to know you were pleased with both our team and the overall experience. Our customers are our #1 priority, thank you for recognizing all of our hard work! Your trust and willingness to recommend us truly mean a lot. We look forward to continuing to work with you and providing the same level of care and quality each time you visit. Thanks again for choosing INFINITI of South Bay! Make sure to check our website for service deals and specials for your next visit. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for taking the time to leave this review! We’re glad to hear you had a great experience with our dealership and that you found everything clean and efficient. Andre will appreciate your kind words, professional service is something he takes great pride in. Thank you again for your support, and we look forward to seeing you on your next visit! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for your honest feedback. I want to sincerely apologize for the error regarding the rear windshield wiper photo and the concern this has caused regarding the integrity of your inspection. You are absolutely right to question this, and we are disappointed that we let you down. We take great pride in our transparency, and it is clear we missed the mark here. I am grateful that you mentioned your history with Edson Trujillo; we value your loyalty and are relieved that you are willing to view this as a "one-off," though we certainly do not want to take that for granted. I will personally visit with my Service Advisor and Technician teams to better understand how this may have happened. Thank you for bringing this to my attention, it's the only way to get better! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Hey Jerome! Thank you for sharing your thoughts with us! We’re glad to hear that even though things started off a bit rocky, the team was able to turn it around and make sure everything was handled properly. Andre will be thrilled to know he made such a positive impact, his dedication to making sure both you and your vehicle were taken care of truly shines through. We appreciate your patience and your kind words, and we’re grateful for the 10-star shoutout to his AMAZING customer service! We look forward to providing you with the same service every time you visit. See you again soon! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Hi Toni! Thank you for taking the time to leave this thoughtful review! We’re happy to be your favorite place to bring your car. It’s great to hear that our team and amenities help make your visits comfortable and convenient. We work hard to create a welcoming space, whether it’s the free Wi-Fi, beverages, clean facilities, or simply having a relaxing place to wait. It's rewarding to know it makes a difference for you. We look forward to taking care of you and your vehicle for many visits to come! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Hi Jackie! Thank you so much for taking the time to leave this review! We’re glad to hear that you found our team fast, professional, and honest. We understand the importance of having a service center you can trust, and we strive to ensure that every recommendation we provide is in the best interest of your vehicle, not an attempt to sell you something. Your confidence in us means a great deal, and we’re grateful to be your go-to place for service. If you ever have questions about maintenance or want a second opinion, we’re always here to help. We look forward to seeing you again and continuing to provide the kind of service you can feel good about! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for taking the time to share your experience with us! We truly appreciate your business and these very kind words. It makes our day to hear that you found our facilities clean and professional, and enjoyed the nice atmosphere. We're especially thrilled to know you had an Excellent Service experience with our ride share driver—we'll be sure to pass along your high praise! Providing an Overall Great Experience is always our goal, and your feedback lets us know we're hitting the mark. We look forward to seeing you again soon! Carlos Robles Service Manager INFINITI of South Bay